Administrative Clerk Customer Service

KENNESHA EVANS

**** ******** ** *** *******, Ca *2583 · 951-***-****

*****************@*****.*** · ·

Dedicated Administrative Clerk with Five years of solid experience managing all levels of large-scale projects, including budgeting and recordkeeping. Seeking a position that will benefit from my positive interactive skills, detail oriented, and dependable professionalism. Dedicated to achieving corporate goals by exercising my quick learning, analytical thinking, problem solving skills, effective communication, and leadership attitude to meet any expectation in a fast-paced environment.

EXPERIENCE

09/2020-11/2020

Administrative Clerk • Jackson Bibby

Redlands, Ca

Answering phone calls and calling clients to follow up on appointments and weekly payments. Maintaining and

updating company records and client files for attendance, payment, and scheduling. Managing office inventory and working with management to ensure the regular supply of office materials. Setting up appointments, scheduling meetings, distributing reports and managing the

correspondence between the office and external bodies. Compiling and maintaining records of office business transactions. Operating office equipment including printers, copiers, fax machines and multimedia instruments

08/2018-01/2020

Self-Employed Finess Beauty

Riverside, Ca

Provided Hair care and installation services. Provided Nail care services. Organized and scheduled appointments. Monthly auditing for inventory replenishment. Ordering and receiving inventory.

11/2017 -08/2018

Direct Life Insurance Sales Agent • Neilson Financial Services Ltd Los Angeles, Ca

Collecting Personal Information of family and financial data to determine eligibility. Accurately verifying all information collected 2

was accurate and true, and in compliance with state laws. Entered details such as payments, account information, health reports, Identity verifications into underwriting system. Processing applications for benefits. Create customer awareness of company products, services, rights and responsibilities. Following up with clients via email, mail, or phone requesting necessary documents as well as answering any questions they may have.

02/2015-11/2017

Customer Service Representative • Ashely Homestore Burbank, Ca

In Charge of opening and closing of business operations. Maintained high level of professionalism and calmness with all personnel, even in high-stress situations. Perform daily, weekly, and monthly accounting functions. Operated POS system to itemize and complete daily average of 75+ customer purchases. Resolve product or service problems by clarifying the customer's complaint, analyzing possible cause selecting and explaining the best solution to solve the problem. Efficiently processing correction or adjustment, following up to ensure resolution was successful. Updated accounts and maintained detailed records for management. Accurately prepare, update and scan client files. Worked with management to propose and implement proactive customer service solutions. Performed data entry with POS system to record call notes, suggestions and questions. Educated clients about processing times and policies and procedures. Some of my achievements are being most reliable and dependable employee due to my ability to quickly problem solve, above average time management skills, ability to complete multiple tasks in a timely manner and efficiently. Granted 2 raises within 1 year of employment.

EDUCATION

High School Diploma - 2004 John W. North High School - Riverside, CA Accounting - Some college (No degree) Stanislaus State - Turlock, CA 3

SKILLS

Extremely organized

Team leadership

Process implementation

Data analysis

Client assessment and analysis

Budgeting and finance

Document scanning

Data management

Staff development

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Self-motivated

Data entry Clerical support

Strong verbal-communication

Analytical problem-solving

Aptitude for mathematics

10-key Efficient

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ACTIVITIES

Due to my quick learning ability, pragmatic thinking, Autonomous work style, and ability to work efficiently in fast pace or high-pressure environments; I have always been asked to take lead on completing task of urgencies, also with training of new employees. I am friendly compassionate and most importantly a professional. I received numerous acknowledgments from clients and customers praising my service of them. I am given great responsibilities by my superiors in the day-to-day operations of business because in my hands it will get done and done the right way no matter the job big or small.

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