Customer Service Client Support

VALERIA LOVINGS

CUSTOMER SERVICE PROFESSIONAL

OVERVIEW

Customer Service Professional with over 25 years of experience delivering exceptional client support through communication, problem- solving and account management. Skilled in handling sensitive information, utilizing Microsoft Office and Citrix Software, and maintaining accurate records to ensure operational efficiency. Dedicated to leveraging expertise in customer service to contribute to a team’s success in delivering outstanding member experiences.

CONTACT

(832) 721- 5561

**************@*****.***

Houston, Tx (Remote)

EXPERIENCE

OMNICARE 365

Remote Member Service Advocate

October 2022- March 2025 (Contract assignment ended) Assisted Healthcare Plan Members:

By advising, educating and informing of benefits available.

Answering questions regarding claims (including but not limited to resubmission if necessary or required).

Acting as a representing liaison for them with Providers or as needed to facilitate the members’ overall care with general account maintenance, problem resolution and satisfaction.

A BEAUTIFUL STRUGGLE TRANSITIONAL LIVING CENTER

Administrative Assistant to the Directors

August 2011- May 2022 (Company closed due to Covid) Assisted Senior Management of transitional housing facility for substance rehabilitation and physically challenged clients in 30 bed/ 60 patient operation:

By writing training & development company standards of operation manuals and procedures for new hires.

Organized and facilitated monthly planning meetings with staff, healthcare partners and family members of clients.

Scheduled meetings, confirmed travel, and negotiated contracts with vendors.

Assisted with overall operations for complete client care including but not limited to new client intake evaluations and assessments.

REFERENCES AVAILABLE UPON REQUEST

ABOUT ME

I am a motivated self-starter,

passionate about delivering

exceptional customer service

experiences that reflect my

professionalism and overall work

ethic.

EDUCATION

UNIVERSITY OF HOUSTON,

DOWNTOWN, 1993- 1996

Communications

Social Services

3.5 GPA

SKILLS

Member Benefits Explanation

Critical Thinking with

Complex Problem Solving

Written & Oral Communication

Telephone Etiquette

Goal Setting with

Time Management

Contact this candidate