Office Manager Customer Service

Experience

Tax Accountant Baldwin & Associates Grand Junction, CO 08/2024 – 01/2025

Managed full-cycle bookkeeping and payroll for multiple clients using QuickBooks (Online & Desktop) and Intuit Workforce.

Prepared individual and business tax returns, analyzed financial statements (Balance Sheets & P&L), and implemented adjusting journal entries.

Provided extensive customer contact via email, phone, and in-person, resolving accounting discrepancies and advising on business structure changes (LLC to S Corp).

Business Office Manager / HR Sopris Lodge Senior Living 02/2023 – 07/2023

Oversaw all aspects of office management, including finances (A/P, A/R), HR functions (HRIS, benefits, payroll, onboarding/offboarding, terminations, Interviews, PTO’s, FMLA, FMLI, knowledge of laws, workers' compensation), and Administrative tasks (procurement, inventory, IT liaison).

Ensured payroll accuracy, managed scheduling, and resolved equipment issues independently.

Served as the primary point of contact between customers and upper management.

Office Manager / HR Pine’s Stone Company 05/2022 – 11/2022

Managed all office functions, including full-cycle bookkeeping with QuickBooks, accounts payable/receivable, general ledger, bank and credit card reconciliations, and sales tax.

Handled HR, Benefits Administration, W/C, PTO’s, HRIS, PR, Petty cash, and billing.

Provided excellent face-to-face customer service.

Executive Administrative Assistant / HR Garfield County Housing Authority 02/2021 – 01/2022

Provided Administrative support in Accounting, Payroll, HRIS, and HR functions.

Created and distributed tenant notices and promissory notes, managed applications, and performed data entry using Ten Mast, Outlook, Word, Excel, Zoom, and Teams.

Served as the receptionist and provided face-to-face customer service.

Accounting Manager/Office Manager / HR Mgr Colt Print Services 02/2015 – 01/2016

Managed full-cycle bookkeeping for two entities using QuickBooks and Print Smith/VPL.

Handled accounts payable/receivable, general ledger, reconciliations, payroll (Paychecks & QuickBooks), and all accounting functions.

Oversaw HR, HRIS, FMLA, FMLI, W/C, benefits, petty cash, billing, and provided customer service.

1988 – 2015: Manufacturing & Construction; Government; Accounting/Payroll, Office Management, & HR: HRIS, Benefits, Payroll field. During this time, I worked on Oracle, NetSuite, QuickBooks, ERP, PeopleSoft HRIS(Cert), AS400, JDE, DacEasy, SAP, View Point, ADP (cert)(E-timeshare, EzLabor), Great Plains, Government (Cert), and Kronos software.

References upon request

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