Jira Admin Service Desk

CURRICULAM VITAE(JIRA ADMIN)

Gunna Saikumar Reddy, Email -***************@*****.***

#***, ******** ********* ****** - +91-988*******

Kompally, Hyderabad.

CAREER OBJECTIVE:

My aim is to associate with an organization that gives me scope to apply my knowledge and gain technical experience where I can enjoy the new challenges and work as a part of team and move towards the growth of the organization as well as my career.

CAREER PROFILE:

Dates

Organization

15-09-2014 – Till date

Infosys Limited

EXPERIENCE SUMMARY:

Experience in Platform of Windows, Azure Administration, JIRA Admin

Experience in Technologies like Microsoft Azure, VMware, JIRA Administration

Experience in Dyn DNS, NSONE, Digicert SSL

Good understanding in ITIL Process (Service Now, BMC Remedy)

Good understanding in Solar winds Monitoring tool

Certifications in internal Wintel training conducted in the organizations and completed Windows Azure infra-Certification, Nutanix Certification

EDUCATIONAL QUALIFICATION:

Qualification

University

Year Of Passing

Percentage

Btech

JNTU Hyd

2011

70%

Intermediate

Intermediate Board

2007

86.3%

SSC

SSC

2005

78%

ACHIEVEMENTS:

Nominated for Spot award for my work.

Got many appreciations from customers for my quick response in resolving issues.

Appreciated by DM for Project Analysis work and

Selected for many internal trainings.

PROJECT DETAILS:

I worked for multiple accounts till date. In my 9+ years of experience I worked for more than 3 projects (clients:-VISA, Hershey’s, Daimler) and has worked on below mentioned technologies and currently working on Jira Administration from 4 years for Intel client

Jira Administration

●Having 4 years of experience in JIRA Administration, analysis, design, Project management, Agile methodologies, ServiceNow, JIRA Core, Jira Service Desk, Jira Cloud, datacenter, Jira Server, Confluence

●Experience as a JIRA administrator and customizing JIRA projects.

●Experience administering Atlassian products (Jira, Jira Agile, Confluence)

●Exposure to Linux/Unix command line tools

●Make changes to workflows, screens, fields and reporting.

●Good experience in using script runner plugin

●Worked on setting up Automation rules for projects based on requirements from clients

●Worked on Setting up behaviors in Script runner based on requirements

●Used the default script in Script runner like Copy fields, copy bulk values, copy custom fields etc.

●Gather requirements for business processes, and determine ways to optimize/improve JIRA/Confluence setup and workflows, as well as identify where functionality can/cannot meet user requests

●Motivated Team player willing to take global initiatives on project tasks to achieve project deadlines.

●Process interpretation to create new workflows/integrate into existing workflows

●Manage user permissions for tools according to the needs of projects and teams

●Create custom JIRA workflows, schemes, screens and field configurations as needed

●Install, manage and administer Jira add-ons, plugins, and extensions

●I have created Spaces and migrated to different Servers in Confluence

●Provided required permissions in Confluence for Pages and Child pages

●Good Exposure in implementation of Workflows, Screens, Custom Variables, Post functions, validators in Work flows

●Good Exposure in Dashboards implementation

●Very Good Exposure in Agile project implementation, Sprints, Epics, Stories

●Provided end to end training to Business and end users

●I have good exposure in projects export and imports and merged different environments into single.

●Responded to all incoming questions and inquiries related to JIRA applications.

●Prepared projects, dashboards, reports and questions for all JIRA related services.

●Creating complex JIRA workflows including project workflows, custom fields, notification schemas, reports and dashboards in JIRA

●Experience developing EazyBI reports

Client: Intel, Jira Support Engineer

Role: Team Lead.

Duration: June 2021 to till date

Description: Intel Corporation is an American multinational corporation and technology company. Intel is one of the world's largest semiconductor chip manufacturers by revenue and ranked in the Fortune 500 list of the largest United States corporations by revenue for nearly a decade.

Responsibilities

●Currently working as Atlassian Systems Administrator handling JIRA Datacenter

●Provided ongoing support and configuration for JIRA projects, workflows, screens, fields, permissions, and other administrative tasks

●Addressed user questions and develop training as needed, worked on incoming questions and inquiries related to JIRA applications.

●Experience providing training to development teams on how to track, plan and analyze using JIRA.

●Good experience in creating Automation rules as per the given client requirements

●Good experience in using script runner, behaviors and groovy scripting

●Created JIRA projects, templates, workflows, screens, fields and other administrative activities

●Prepared projects, dashboards, reports and questions for all JIRA related services.

●Worked on JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes

●Created various automation rules using Automation plugin/feature.

●Installed and managed plug-ins for JIRA and Confluence in production environment.

●Worked with various teams on Setting new JIRA instances for new teams

●Helped users to work on Structure, JSU, JWME, subscribe to this timesheet report to receive email notifications.

●Developed interface in dashboard and used JIRA Queries to handle it.

●Created search bar to custom perform text based searches for diverse groups.

●Worked on various plugins (EaZybi, Structure, Big Picture, R4J)

●Involved in all weekend activities for rolling restart and Jira reindexing.

Provided ongoing support and configuration for Jira projects, workflows, screens, fields,

●permissions, and other administrative tasks.

●• Experience in complete Software Development Lifecycle (SDLC) process with expertise in

●Planning, Reviewing Specification, Documentation, Scheduling, Design, Development,

●Testing, Implementation and Maintenance of Applications

• Created events, email notification schemes, and assigned project roles on Jira

●• Provided End- User training on Jira Suite and documentation.

●• Worked on Jira for tracking and updating the Jira tickets and per assigned.

●• Troubleshoot any Jira issues for users.

●• Upgrade Jira when necessary.

●• I have resolved L1, L2, and L3 tickets within SLA time

● Installed and Managed Jira Add-ons.

●• Installed and configured Notification Assistant for Jira.

●• Experience in creating email templates using Notification Assistant as per the

●requirements.

●• Installed and upgraded Jira in production to keep up to date.

●• Created a new permission scheme so end users only see the projects they need to see.

●Confluence:

●• Created spaces, templates, layouts for the users and groups.

●• Managed space permissions and global permissions for the users.

●• Participated in Version and license up-gradation with the team

Responsibilities (2016-2021) Client:- Hershey’s

●Creation of windows and Linux VM’s

●Managing storage accounts using storage explorer

●Create File share and connecting to windows

●Creating Resource Groups, Bastion service.

●Azure Active directory management creating users, groups and assignment of RBAC roles

●Network VNet, subnet, Vnet peering

●Creation of Virtual Machine scale sets.

●Creation of Available set/Availability Zones

●Creating Azure DNS zones and adding records (A,Cname,TXT etc..) for domain validation and name resolution of the servers/websites.

●Adding Disks and provisioning of disk.

●Changing VM sizes depends on requirement.

●Creating Images and Data disks from virtual hard disks and maintaining data disks.

●Configuring Internal Load Balancing using Azure Load balancer, Traffic manager.

●Configuring Network security group at instance level for different application support.

●Snapshots of azure Virtual machines

●Experience in performing activities on azure servers (Configurations changes, server builds)

●Knowledge on orchestration/containerization pulling and pushing docker images to Azure registry and publishing web application

●Knowledge on publishing web application using Azure webapp

●Configuring Azure file sync agent for file servers.

Microsoft Azure (IAAS) (2016-2021) Client: - Hershey’s

●Creation of windows and Linux VM’s

●Managing storage accounts using storage explorer

●Create File share and connecting to windows

●Creating Resource Groups, Bastion service.

●Azure Active directory management creating users, groups and assignment of RBAC roles

●Network VNet, subnet, Vnet peering

●Creation of Virtual Machine scale sets.

●Creation of Available set/Availability Zones

●Creating Azure DNS zones and adding records (A,Cname,TXT etc..) for domain validation and name resolution of the servers/websites.

●Adding Disks and provisioning of disk.

●Changing VM sizes depends on requirement.

●Creating Images and Data disks from virtual hard disks and maintaining data disks.

●Configuring Internal Load Balancing using Azure Load balancer, Traffic manager.

●Configuring Network security group at instance level for different application support.

●Snapshots of azure Virtual machines

●Experience in performing activities on azure servers (Configurations changes, server builds)

●Knowledge on orchestration/containerization pulling and pushing docker images to Azure registry and publishing web application

●Knowledge on publishing web application using Azure webapp

●Configuring Azure file sync agent for file servers.

VMWare: (2014-2016) Client: - VISA

●Building the new servers in the V-Centre using the templates.

●Allocation and expansion of the hardware resources to the servers.

●P2V migration of the servers using VMware standalone converter.

●Installing and upgrading the VM tools.

●Configuring and restoring the VM Snapshots.

●Migrated VMs across hosts within a HA cluster to perform maintenance tasks on ESXi hosts.

●Used VMware VMotion to eliminate application downtime from planned server maintenance by migrating running virtual machines between hosts.

●Created clones from existing VMs (both live and powered-off)

●Participated in regular 24x7 on-call rotations and coordinated with the offshore team for night-time scheduled activities.

●Proactively identify and perform hardware and software upgrades.

●Monitoring the disk utilization and server performance.

Dyn DNS/ Nsone and Digicert (2016-2021) Client: - Hershey’s

●Creating new zones and configuring them

●Adding DNS records (A,CName,MX..)

●Configuring internal and external Http redirects.

●Troubleshooting the sites if not published properly

●Verifying the domain purchase before configuring the zones

●Understanding of Digicert portal

●Generating CSR request and using them to request for the certificate

●Domain validation using Dyn DNS for the certificate generation (standard, EV,Multidomain)

●Working on installing of SSL certs on IIS servers

Ticketing Tools

●Remedy Ticketing Tool.

●Service-Now (change management, Incident management, problem management)

CERTIFICATIONS:

Certified in Azure Az-900

Certified in Nutanix NCP-5.5

Certified in Microsoft windows server 2012

KEY SKILLS:

Quick Learner.

Good interpersonal skills and analytical skills.

Excellent Teamwork

Ability to show leadership and managerial qualities.

Ability to diligently complete the given task.

Interested in learning new things.

PERSONAL PROFILE:

Father’s name: Late. Gunna Jethendra Reddy

DOB: 26-01-1988.

Marital Status: Married

Hobbies: Travelling, Swimming, Cricket

Languages known: Hindi, English, Telugu

DECLARATION:

I hereby want to declare that the above-mentioned information is true to the best of my knowledge and belief.

Date:

Place: Hyderabad

Contact this candidate