Customer Service Human Resources

Joanne Alexander

******.************@*****.*** 864-***-**** Greenville, SC 29605

Objective

Skilled professional seeking a position in a growing corporation, leveraging work experience and academic skills to drive personal and professional growth.

Skills

●Microsoft Office Applications

●Data Entry

●Management

●Customer Service

●Employee Relations

●Shipping and Receiving

●Training and Mentoring

●Process and Procedures

●Complex Problem-Solving

●Employee Motivation

●Filing

●Bamboo HR

Work Experience

Departments of Social Services Greenville

County Administrative Assistant

04/2024 - Current

●Process paperwork for the Investigation Department.

●Assist in transporting children to placement.

●Counsel children.

MAU Workforce Solutions Greenville

Employee Relations Leader

06/2022 - 01/2024

●Interacting with the client and ensuring my associates are abiding by the processes and procedures of MAU and BMW.

●Administering attendance counsels and disciplinary documentation.

●Process terminations and corrective actions.

●Assist with FMLA and Unemployment Claims.

●Ensured compliance with organizational policies and procedures.

●Fostered a positive work environment by recognizing individual achievements.

●Resolved conflicts between employees in a timely manner.

●Monitored employee productivity to provide constructive feedback and coaching.

●Identified and corrected performance and personnel issues to reduce impact to business operations.

Truist Greenville

Universal Banker

09/2021 - 06/2022

●Opening new accounts and closing accounts for clients.

●Assisting customers with transactions including mobile banking and account management tools.

●Verifying the identity of account holders.

●Answer customer questions, providing information on bank products and services.

●Identify cross-selling opportunities and direct potential customers to the correct department..

House of Raeford Greenville

HR Assistant

03/2019 - 09/2021

●Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.

●Organized and maintained personnel records including new hire paperwork and changed to employee status.

●Compiled employee records such as personnel information, attendance, benefits, performance reviews and terminations.

●Provided advice on HR related topics such as compensation levels, performance reviews and disciplinary actions.

●Handled sensitive and confidential employee information with complete discretion.

●Process unemployment claims and FMLA..

●Processed onboarding paperwork for new hires and rehires.

●Guided new hires through orientation and onboarding and explained documentation requirements to facilitate the HR process.

Burlington Greenville

Administrative Coordinator/Key Holder

08/2017 - 09/2020

●Assisted in the recruitment and interviewing process scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.

●Partnered with Operations Manager to assemble orientation packages and perform pre-employment screening.

●Key Holder responsibilities included opening and closing the store.

●Guided new hires through orientation and onboarding and explained documentation requirements to facilitate the HR process.

●Reconciling tills and balancing the safe.

●Preparing the bank deposits for pick up.

●Ensuring the associates recovered the store and was customer ready for the next day.

●Communicated and executed changes in policies and procedures.

Burlington Greenville

Warehouse Supervisor/Key Holder

07/2016 - 08/2017

●Supervised and ensured all merchandise stocked and replenished on the sales floor.

●Received and unloaded delivery trucks.

Burlington Greenville

Merchandise Supervisor/Key Holder

05/2015 - 07/2016

●Organized and led floor layouts to ensure the store was customer ready.

●Stocked and replenished merchandise according to department presentation standards.

●Adhered to merchandising guidelines to present visually appealing designs.

Burlington Greenville

Customer Service Supervisor/Key Holder

09/2010 - 05/2015

●Provided exceptional customer service as a coordinator of the front end to ensure satisfied customers and satisfied associates.

●Worked behind the front end to assist associates in processing sales, replenished front end supplies.

●Counted down tills for cashiers to ring a register.

●Ensured merchandise presentation standards of the single queue were completed.

●Led and developed a team of cashiers to ensure they were performing to the best of their ability and that policy and procedures were being performed.

Education

Strayer University Greenville, SC

BBA in Business Administration and Management

Mauldin High School Mauldin, SC

Graduated June 1991

References

References available upon request.

Contact this candidate