Human Resources Professional with JD

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FRANCHELL MCCLENDON

**** ******* **** *** *, Beloit, WI 53511 · 815-***-****

********@*****.***

CAREER PROFILE

Strategic planning and negotiation are the cornerstones of my career, leveraging over eight years of experience in HR operations and employee relations. My journey has sculpted a professional skill in labor relations, employee relations and adept at ensuring compliance across business units. I am dedicated to fostering a customer-focused environment that propels the organization forward, while my legal background, certified by the Minnesota Supreme Court, empowers me to navigate complex employee relations with precision. The challenge of managing diverse business relationships energizes me to continually drive results and inspires my teams. BAR ADMISSIONS

Minnesota, July 2022

EDUCATION

University of Idaho College of Law, Moscow, ID

Juris Doctor, May 2019

• Managing Editor, Idaho Critical Legal Studies Journal

• University of Idaho College of Law Student Ambassador

• University of Idaho College of Law Mock Trial Team Judson University, Elgin, IL

Master of Arts, Organizational Leadership (MAOL), August 2011 Bachelor of Arts, Management, December 2007

CERTIFICATE

Resolution Center, Inc., Oshkosh, WI

40 Hour Mediation Skills Training June 2025

Northwest Institute for Dispute Resolution, Moscow, ID 40 Hour Basic Civil Mediation Training May 2018

Purdue University, West Lafayette, IN

Lean Six Sigma Black Belt Certificate, 2013

PROFESSIONAL EXPERIENCE

Mercyhealth Wisconsin and Illinois, Janesville, WI September 2024 –June 2025 Human Resources Labor Relations and Compliance Manager

• Collaborated with HR senior leadership and internal general counsel, consulted with HR legal counsel to ensure that policies, procedures, and practices comply with federal and state law.

• Overseen various HR functions e.g., Privacy Investigations, Joint Commission HR Compliance, Care Giver Background Check Program, Exit and Stay Interview Programs.

• Reviewed work of HR business patterns, Talent partners, Benefit specialists, and Absence team, when necessary to identify compliance issues and provide advice or training.

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• Provided oversight for Labor Relations management by supporting and mentoring the Labor Relations Partner in managing the union contract, developing policies, interpreting applicable laws/polices and making recommendations.

• Supported and coached HR partners to resolve human resource problems, interpreted HR policies and procedures and recommended effective courses of action. Mercyhealth Wisconsin and Illinois, Janesville, WI July 2022 – September 2024 People & Culture Operations and Engagement Manager

• Collaborated with the HR senior leadership and internal general counsel, consulted with HR legal counsel to ensure that policies and employee relations activities comply with federal and state law.

• Directly managed partners of HR department assigned such as the People and Culture Engagement Specialist, HR Business Partner/Labor Relations Assistant, and other assigned partners.

• Supported and coached HR partners to resolve human resources problems, interpreted HR policies and procedures and recommended effective courses of action.

• Conducted training for Human Resources, Leaders, and partners in the areas of employee relations including, but not limited to, performance management, conflict resolution, as well as the grievance and investigation processes.

• Collaborated with senior managers to develop and implement progressive success plans and corrective action processes while assessing risk and balancing the needs of the organization. The Master Lock Company, LLC, Milwaukee, WI February 2022 – June 2022 Labor Manager

• Managed day-to-day labor relations, leadership education, grievances, investigations, Collective Bargaining Agreement/Union issues, and associate disciplinary action.

• Advised, counseled, and coached management and supervisors on workforce-related issues with a strong focus on collective bargaining agreement (CBA) interpretation/administration, discipline, policy and regulatory adherence, and Bargaining Unit compensation and benefits.

• Worked with the EHS manager to manage all work-related leave of absence cases, claims, and the coordination of the RTW process when necessary.

• Coached, mentored, and advised managers on associate development and performance management while championing continuous improvement initiatives.

• Navigated and thrived in a fast paced and dynamic environment, cut through ambiguity, and approached problems in a flexible and creative manner. Master Lock Company, LLC, Milwaukee, WI November 2021 – February 2022 Interim Senior Human Resources Manager

• Communicated and implemented HR programs, policies, practices, and processes.

• Served as HR knowledge expert, consultant, coach, and advisor, working to drive HR goals and objectives from a consistent, enterprise perspective.

• Partnered with leaders to develop and execute strategies and plans such as talent management, leadership development, organization optimization, and overall partner engagement.

• Managed all aspects of a human resources function including leadership education, grievances, investigations, Collective Bargaining Agreement/Union issues, staffing, benefits, training, communications, and disciplinary action.

• Implemented and changed processes in a union environment.

• Navigated in ambiguity in a high pace environment with senior stakeholders. 3

The Master Lock Company, LLC, Milwaukee, WI May 2021 – November 2021 Sr. Human Resources Generalist (Labor Relations)

• Managed day-to-day labor relations, leadership education, grievances, investigations, Collective Bargaining Agreement/Union issues, and associate disciplinary action.

• Advised, counseled, and coached management and supervisors on workforce-related issues with a strong focus on collective bargaining agreement (CBA) interpretation/administration, discipline, policy and regulatory adherence, and Bargaining Unit compensation and benefits.

• Collaborated and engaged with site leadership to identify and improve opportunities that affect the associate experience including continuous improvement in communication vehicles and practices.

• Provided consultation and mediation regarding partner work-related issues, conflicts, disciplines, policy/procedure questions, and contract interpretations. Amazon Fulfillment Center JVL1, Beloit, WI June 2020 – May 2021 Sr. Human Resources Assistant

• Supported associates and managers with routine, day-to-day HR questions, needs, and inquiries, providing world-class service and ensuring you guide our teams to the right resources to ensure a quality and timely solution.

• Coordinated and managed termination appeals.

• Used data and insights to inform and improve retention strategies.

• Completed and bridged metric gaps on daily and weekly reports regarding attendance, attrition, engagement, and labor fill.

• Assisted recruiting, as necessary, with new hire orientations and interview loops. Fiat Chrysler Automobiles (FCA), Belvidere, IL June 2012 – July 2016 Human Resources Labor/Employment Generalist

• Administrated the partner compensation, training, benefit, and retirement programs.

• Experienced most or all the core aspects of Human Resource including employee relations, staffing, labor relations, leadership development, coaching and training both hourly and salary.

• Responded to and resolved complex associate complaints regarding policy violations, such as allegations of discrimination, harassment, and other work-related issues originating from the partner hotline and other sources.

• Counseled, guided, and educated managers for optimal performance and resolution of complex employee relations and performance management/discipline matters.

• Provided guidance to management, supervisors, and associates related to medical leave for absences, Family and Medical Leave Act (FMLA) issues, fitness for duty determinations and reasonable accommodation requests.

Material Manager/Supervisor

• Supervised and managed workload for both hourly and salaried partners.

• Worked closely with union representation to maintain a strong and effective relationship.

• Evaluated, mentored, trained, and developed both salaried and hourly partners.

• Implemented WCM processes/projects to improve flow, increase productivity and reduce cost.

• Identified and improved opportunities that affected the associate experience including continuous improvement in communication vehicles and practices. CLINICAL EXPERIENCE

University of Idaho College of Law Mediation Clinic, Moscow, ID August 2018 – May2019 Legal Intern

• Co-mediated with faculty attorney to help resolve family law and civil cases including landlord- tenant disputes, small claims, divorce, child custody, guardianships, and employment cases. 4

• Applied knowledge of employment laws.

• Prepared and filed court documents.

LEGAL EXPERIENCE

Associated Students University of Idaho (ASUI), Moscow, ID June 2018 – May 2019 Student Dispute Advocate

• Provided advice, guidance, and support for students in matters that may affect their academic standing or progress toward a degree.

• Worked collaboratively with other campus officers and offices to resolve both simple and complex issues.

Service Partners International Union (SEIU), Renton, WA June 2018 – August 2018 Peggy Browning Fellow – Legal Intern

• Engaged in legal research and analysis.

• Conducted witness interviews, grievance assessment, arbitration preparation, as well as team strategizing with staff and union member leaders.

• Reviewed and analyzed investigative findings of cases (such as those involving complaints, criminal and/or other legal or policy matters) for accuracy, compliance, thoroughness, and clarity.

• Developed position statements to federal labor complaints, charges, audits, and other legal matters.

• Researched and prepared for arbitrations and labor litigation cases. Kirsch & Clark, Attorneys at Law, Moscow, ID May 2017 – April 2018 Legal Intern

• Reviewed client medical records, prepared interoffice memos, facilitated interviews, provided briefs, reports, and summaries of client’s medical records.

• Prepared summary reports and made recommendations to the social security attorneys based on results from research data and client’s medical records.

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