Customer Service Unit Clerk
Resume:
Brenda Dixon Harper
Shreveport, LA 71109
***********@*****.***
Objective To work in the areas of my expertise and further improve my skills.
Part-time Experiences
February 2022-Present Cashier-Lowe’s
Customer service, cashier, store recovery, assisted customers, and handles large sums of cash.
Works in the Garden Center and Self-Check.
February 2013-July 2014 Cashier – Home Depot
Cashier, customer service
Worked in the Garden Center.
August 2009-February 2013 Ward Clerk – Shreveport Manor Nursing Home
Unit Clerk, receptionist duties, answered the call buttons for the patients.
Processed doctors’ orders.
Greeted visitors, signed-in and signed out patients.
Prepared details for doctors’ appointments and communicated effectively with other staff members. Issued funds from petty cash.
May 2003-April 2010 Unit Clerk - LSU Medical Center
Unit Clerk for 5 different wards, receptionist duties.
Contacted doctors for clarification of orders and scheduled follow-up appointments when patients are discharged.
Prepared chart packets, assisted patients while using the call button, recorded patients’ vital signs, lab runs, picked up equipment and supplies for the ward. Assisted new patients by preparing their charts. Notified doctors of patients’ arrival, picked up patients’ charts from Medical Records.
Full-time Experiences
September 2004-November 2018 Administrative Assistant III-LSUHSC
Performed administrative duties, processed data from surveys, and checklists.
Maintained files/records in appropriate sections and secured locations.
Produced professional looking documents.
Prepared reminder notices for lecturers on upcoming lectures.
Proctored exams for medical students. Helped prepared documents for accreditation.
Prepared documents for web-based programs.
Brenda Dixon Harper Resume
Page 2
oIndependently performed office duties with limited to no supervision.
oInteracted with faculty, staff, students, and Standardized Patients.
oCalculated and prepared pay documents for Standardized Patients.
Prepared the end of the year reports.
July 2001-September 2004 Secretary II – LSUHSC
Performed secretarial duties and administrative duties, entered data from surveys and checklists. Maintained files/records in appropriate sections and secured locations.
Produced professional looking documents such as checklists, grading sheets, and outlines from drafts. Proctored exams for medical students.
Designed and copied medical exams. Assisted co-workers with computer issues.
Independently performed office duties with limited supervision. Interacted with faculty, staff, students, Standardized Patients; calculated and prepared pay documents for Standardized Patients when needed.
Prepared the end of the month yearly reports. Notified instructor of their upcoming lectures and calendar activities.
November 2000-July 2001 Clerk II- LSUHSC-Psychopharmacology
Performed secretary and receptionist duties.
Prepared pay documents and requested checks for appropriate staff members and vendors. Prepared travel documents. Designed professional looking documents and forms.
Maintained files and inventory of and ordered supplies.
October 1998-February 2000 Office Manager/Administrative Assistant
Department of Community Development City of Shreveport
Supervised and evaluated the clerical staff.
Maintained and tracked budgetary expenditures.
Systems’ manager at the division level for computer systems.
Designed and formatted forms. Called and attended department and division meetings.
Calculated and maintained employees’ payroll documentation.
Screened and interviewed potential candidates for employment
Supervised summer JTPA employees. Managed the Weed Abatement Program and prepared customer billing.
Brenda Dixon Harper Resume
Page 3
October 1989- October 1998 Secretary I–City of Shreveport–Public Works
Maintained and tracked budgetary expenditures.
Systems’ manager at the division level for the computer programs. Designed and formatted new forms.
Customer service for citizens’ complaints.
Calculated and maintained employees’ payroll documentation.
Supervised summer employees. Overseer of the Weed Abatement Program and customer billing.
April 1984-October 1989 Clerks I/II -Shreveport Police Department
Performed secretary and receptionist duties. Tracked employees’ time for payroll.
Transcribed and prepared statements for court cases from witnesses, suspects, and victims.
Maintained and typed arrest warrants for detectives.
Education
2008-2010 University of Phoenix Phoenix, AZ
Master of Health Administration and Informatics GPA 3.52
2001-2003 Louisiana Tech BAFB
Bachelor Degree in General Studies – Concentration in Business Administration
GPA 3.52 Graduated Cum Laude
1993-1999 Southern University Shreveport, LA
Associate Degree in Sociology GPA 3.46
Phi Theta Kappa Honor Society
1986-1986 1983-1984 1974-1975
Draughon Business Institute Ayers Business School V0-Tech
Speedwriting WP Secretary Bookkeeping/Typing
Interests
Crafts, cooking, traveling, meeting people, higher education, and fishing.
References
Are available upon request.
Contact this candidate