Chief Operating Officer/ Vice President Operations

Todd T. Whitmore

Lumberton, NJ 609-***-**** **********@*****.*** Linkedin.com/in/todd-t-whitmore

CEO/COO/VP OF BUSINESS OPERATIONS

Visionary Leader with a strong background in driving operational excellence, propelling revenue growth, and fostering a culture of continuous improvement. Exemplified astute decision-making by analyzing market trends, identifying growth opportunities, and implementing technical solutions. Steered high-performing teams, delivered exceptional customer value, and forged product innovation. Experienced in enhancing customer service offerings and achieving high client satisfaction levels. Cultivated strategic partnerships with key stakeholders and clientele to exceed organizational objectives and gain a competitive advantage.

CORE COMPETENCIES

Strategic Planning & Execution Operational Excellence Executive Leadership Revenue growth Process Improvement D&I Culture Cultivation Change Management Profitability Enhancement Contract Lifecycle Management Stakeholder Collaborations HR Operations Project Management Budgeting & Financial Management KPI Development Performance Evaluation Regulatory Compliance Vendor Negotiations Training & Onboarding Cost Reduction Customer Service Deliverance

PROFESSIONAL EXPERIENCE

Creative Change Counseling, Inc. Delran, NJ Mar 2023 – Present

Chief Administrative Officer Vice President

Orchestrated all facets of the administrative operations, spanning corporate governance, HR processes, financial management, legal compliance, and technology, fostering strategic coherence. Researched and analyzed data, generated KPI reports, and offered valuable insights for the rotational program. Optimized organizational functionality and compliance by formulating and integrating operational protocols across diverse office settings. Developed organizational budget, allocated resources, and evaluated audit reports to uphold financial integrity and regulatory compliance.

Assisted in the acquisition of funding totaling $1.349M and elevated operational efficiency from 60% to 75% by leveraging data analysis and providing strategic direction in grant allocation.

Spearheaded acquisition of site location, negotiation of lease terms and conditions, coordination of all build-out designs, plans and requirements with effective communication between building owner and general contractor. Selection of all furniture, carpeting and paint colors, as well as all operational and administrative tasks associated with opening a 12k sq. ft. start-up business venture.

Drove a 65% surge in staffing capacity by implementing inventive strategies in talent acquisition.

Facilitated the launch of two new locations in 2024 and three locations in 2025 through the institution of a corporate business model, fortifying the growth strategy.

Guided newly recruited vice presidents, directors, and managers in the areas of defining goals, assigning responsibilities, and addressing any arising issues through training and onboarding.

Capitalized on improvement opportunities and incorporated impactful changes in coordination with team members.

Empowered a 23-member team regarding leadership by delivering training sessions on a leadership curriculum model.

OYO Rooms, Hotels and Homes Dallas, TX Dec 2019 – Aug 2022

Senior Contracts Administrator

Oversaw end-to-end contract management lifecycle, including drafting, revising, and negotiating agreements with hotel owners across the United States and Canada. Fulfilled payment obligations within specified contractual timelines and terms. Updated the head of business development on contract requests and closures on a weekly basis by employing a streamlined communication protocol.

Executed tailored training initiatives and a pioneering D&I program for 100+ personnel across US and Indian offices.

Refined contract terms, documentation discovery process, and information flow by implementing digital and paper-based contract management systems in alliance with sales, finance, and internal stakeholders.

Guaranteed contract compliance and mitigated potential risks by engaging with HR, operations, finance, and business development teams.

Resolved impasses and aligned business, vendor, and partner agreements with the business objectives through strategic analysis and recommendations.

County of Burlington Westampton, NJ Dec 2016 – Oct 2019

Human Services Building & Outreach Liaison Manager

Regulated various aspects of building maintenance, tenant leasing, and emergency preparedness for prompt resolution of issues and effective response during emergencies. Headed safety programs, crime prevention initiatives, system testing, inspections, and customer flow for building operational functions enhancement within the human services department. Coordinated access privileges for building personnel in compliance with county security policies by deploying the Lanel system.

Elevated guest navigation and identified key resources by creating an innovative strategy, fostering better utilization of county social resources.

Tackled residents' concerns and improved individual satisfaction by introducing and enforcing community programs.

Governed building occupants, facilities, equipment, and vendors for building audiovisual systems, vending machines, and cafeteria services.

Cultivated relationships with various social service agencies to drive the effectiveness of the human and social services system for residents' support.

Stayed abreast of evolving cultural dynamics, operational protocols, structural changes, and customer demographics.

County of Burlington Mt. Holly, NJ Feb 2013 – Dec 2016

Business Manager – Corrections Division

Supervised contracts, evaluated vendor qualifications, crafted bids, streamlined RFP processes, and submitted proposals within deadlines for delivering exceptional services. Recruited data control personnel, applied procurement strategies, led business operations, fostered vendor partnerships, navigated contract negotiations, and drove project management initiatives.

Boosted annual profitability by maintaining extensive product knowledge, engaging customers, and executing sales promotion tactics within a high-end merchandise environment.

Achieved established county goals by assessing financial data, generating reports, and recommending strategies.

Amplified customer contentment with the rental experience and procedures by performing post-service checks.

Maintained security protocols and state mandates during various county and state-level gatherings through collaboration with senior stakeholders.

Established communication channels with county executives, department heads, and county freeholders through bi-weekly interactions, using written reports and verbal presentations.

EDUCATION

Executive Master of Business Administration (EMBA) – Ducere Global Business School – Aug 2024

EMBA Curriculum Courses (9) in Business Administration & Management – Quantic School of Business and Technology

General Education in Business Management – Georgia Southern University

PROFESSIONAL DEVELOPMENT

Business Coaching & Consulting Certification – Action Coach

Leadership Characteristics and Traits – U.S. Army Basic Non-Commissioned Officer School

Leadership Development – US Army Primary Leadership Development School for Non-Commissioned Officers

TECHNICAL PROFICIENCIES

Google Workspace MS Office Suite MS Teams Zoom Webex macOS Slack Windows XP/10

PROFESSIONAL ASSOCIATIONS

Board of Trustees member Chairman – Tabernacle Baptist Church

Chairman Founding Board Member Acting Executive Director – Quest Achievement & Scholastic Academy (QASA)

Chairman Founding Board Member Acting Executive Director – One Assembly Strong in Service (OASIS), Inc.

Chairman – Leadership Development – Tabernacle Baptist Church

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