Customer Service Technical Support

Simeon Heath Los Angeles CA *****

Customer Service Specialist 323-***-****

*********@*****.***

Summary:

Skilled customer service professional who thrives to sustain customer satisfaction and contribute to the company’s success. Managed large amounts of inbound and outbound calls while sustaining satisfactory customer relationships & offering skills in CRM systems paired with outstanding active listening and multitasking abilities.

Education:

Brooks College in Long Beach, CA: Graduated 06/2005 – Associate of Arts Degree

Skills:

Data Gathering/Input Organizational Skills

Team Building Google Docs/Sheets

Information Security Feedback Implementation

Effective Communication Skills Customer Retention

Multi-tasking High-energy attitude

Complaint Handling/Resolution Employee Development

Microsoft Office Suite Technical Support/Trouble Shooting

Experience:

Vehicle Order Analyst: 10/2024 – 07/2025

American Honda Motor Co. Inc.

Scheduled/coordinated vehicle orders for American Honda associates

Vehicle entry analyst responsible for attaching vehicles to orders placed by Honda associates & contingents

Composed excel spreadsheets for vehicle orders of first production for various nationwide events, vehicle bulk orders, & port repair units

Customer Service/Technical Support Agent: 06/2020 05/2024

Hanwha Security Los Angeles, CA

Provide excellent customer service to resolve customer complaints promptly.

Develop strong relationships with customers by providing personalized assistance and support.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answer inbound calls, chats, and emails to facilitate customer service.

Promoted to Senior Customer Service/Tech Support Supervisor at JS Alliance Corp: 04/2012 06/2020:

Trained new customer service representatives on company policies and procedures.

Monitored call center performance metrics to ensure quality standards were met.

Provided guidance and support to customer service representatives in resolving complex customer inquiries.

Evaluated individual employee performance through one-on-one coaching sessions.

Performed troubleshooting of technical issues encountered by customers during their interactions with the company's website or mobile application.

Reviewed the accuracy of information provided by agents during calls with customers.

Handled escalated matters concerning difficult customers while maintaining a professional demeanor. Answered customer questions by phone and email, offering company details and policy information as requested.

Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels

JS Alliance Corp as a Customer/Technical Support Agent: - Fullerton (10/2008 – 04/2012):

Assisted with phone & online support in setting up surveillance systems to be accessible online

Maintained high quality of inbound/outbound calls from customers with various inquiries about the products

Certifications:

Licensed & Certified Bartender/Food Handler

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