Customer Service Data Entry

DWAYNE ELLIOTT

Customer Service Specialist

909-***-**** *******@***.*** Victorville, CA Professional Summary

Dedicated and experienced Customer Service Specialist with over 10 years of experience across government, telecommunications, and entertainment sectors. Adept at providing high-level support, resolving customer issues, training team members, and ensuring efficient office operations. Currently expanding skills in data analytics to complement a strong background in service and administration.

Core Competencies

● Customer Service & Technical Support

● File Management & Data Entry

● Conflict Resolution & Escalation Handling

● Staff Scheduling & Team Coordination

● Training & Onboarding

● Microsoft Office Suite Google Workspace

● Virtual Assistance Communication Skills

Professional Experience

Freelancer – Upwork & Fiverr Remote

Data Entry, Virtual Assistant, Customer Service

2023 – Present

● Provide virtual services including data entry, web testing, proofreading, and customer support.

● Successfully manage multiple freelance projects with attention to detail and client deadlines.

Aston Carter – File Clerk

2020 – 2023

● Organized and digitized large volumes of documents using data entry and scanning tools.

● Ensured document security and responded to information access requests.

● Maintained accurate records and monitored office supply inventory. Charter Communications – Customer Service Representative / Floor Support 2016 – 2020

● Handled customer inquiries and resolved technical issues related to cable and video services.

● Trained and supported new hires; managed escalated calls and provided coaching.

● Monitored agent progress to ensure adherence to company protocols. Disneyland Resort – Trainer / Scheduler / Lead

2015 – 2016

● Led guest safety and experience initiatives; managed daily schedules and team assignments.

● Provided cross-cultural support to international employees.

● Ensured adherence to safety policies and resolved scheduling issues. County of Los Angeles – File Clerk

2010 – 2016

● Supported three departments with data entry, customer service, and office administration.

● Acted as liaison across departments to maintain workflow consistency.

● Applied problem-solving skills to adapt to evolving departmental needs. Education

Next Dimension – School of Theology

2019 – 2022

Google Data Analytics Certificate (Coursera)

2022 – Present

Technical Skills

● Microsoft Word, Excel, Outlook, PowerPoint

● Google Docs, Sheets, and Forms

● Data Entry & Document Management

● Virtual Communication Tools

● CRM Software (basic familiarity)

Contact this candidate