Customer Service Assistant Manager

Laqueta Jacobs

Austell, GA *****

*******@*****.***

+1-985-***-****

Professional Summary

To obtain a position within a company that provides room for advancement and growth. Laqueta M Jacobs

2100 Mesa Valley

Austell, Ga 30106

Phone: 985-***-****

Abilities

I am a detail-oriented person that possess excellent people skills and is also a quick learner. I am a multitask individual

that is very dependable and reliable.

Work Experience

Assistant Manager

Bojangles-Lithia Springs, GA

August 2024 to Present

• Assisted in the management of daily operations, ensuring smooth and efficient workflow

• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity

• Implemented new scheduling system that optimized staff allocation and reduced labor costs by XX%

• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction

• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times

• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods

• Created training materials and conducted training sessions for new hires on company policies and procedures

• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies

• Monitored employee performance through regular evaluations, providing constructive feedback for professional development

• Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary

• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc

• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency

• Implemented customer loyalty programs resulting in a XX% increase in repeat business Shipping Clerk

Lion Energy-Lithia Springs, GA

November 2023 to March 2024

Prepared and shipped orders using Ship hawk, customer address corrections and input information for local, state, and international shipping. Answered customer inquiries via email. CSR - Customer Service Representative

APL Logistics-Lithia Springs, GA

January 2023 to October 2023

Answer customer inquiries via phone and email, data entry using Microsoft Systems, update inventory, generate BOLS using WMS, be the first point of contact for transportation drivers, provided excellent customer service

Secretary

APSB-Napoleonville, LA

December 2021 to December 2022

Provide assistance to everyone that enters the school, maintain a professional but kid friendly atmosphere, assist administration daily, prepare financial documents, does all bank transactions

(deposits, reconciliation, transfer funds) answer and route calls if necessary, provide exemplary behavior always, meet deadlines and excel beyond expectations Shift Supervisor

Taco Bell-Prairieville, LA

March 2020 to December 2022

Open/ close store, daily operations tasks, maintain good and safety guidelines to core and OSHA standards, bank transactions, managed a crew of 6 or more Education

Location in Medical Insurance

Remington College

September 2004

High School Diploma in General Studies

Assumpion High School

May 2003

Skills

• Smartphone applications

• Retail Management

• Delivery driver experience

• Store Management Experience

• Ability to follow instructions

• Client communication (5 years)

• Office management

• Outbound calling

• Accounts payable

• Quick service & fast food restaurant

• Customer relationship management

• Profit & loss

• Negotiation

• Early childhood education

• Cash register

• Cash handling (10+ years)

• 10 key typing (3 years)

• Knife skills (2 years)

• Upselling

• Account management

• SAS

• Bookkeeping

• Typing

• Purchasing

• Order entry

• Fashion retail

• Analysis skills

• Customer support

• POS

• Conflict management

• Materials Handling

• Guest services

• Event Planning

• Retail math (10+ years)

• Microsoft Outlook

• Accounting

• Invoice processing

• Logistics

• Interviewing

• Microsoft Powerpoint

• Warehouse experience

• GM vehicles

• Cooking

• Experience working with students

• Basic math

• Kitchen experience (5 years)

• E-commerce

• Wealth management

• Front desk

• Clerical Experience

• Search engines

• Sales

• Inside sales

• Budgeting

• Management

• Food safety (5 years)

• Microsoft Office

• GPS

• Quality control

• Recruiting

• Presentation Skills

• Microsoft Word

• Merchandising

• Microsoft Access

• Windows

• Preschool experience

• Childcare

• Procurement

• Team development

• Driving (10+ years)

• Order fulfillment

• Assistant Manager Experience

• Filing

• Time management

• Warehouse management system

• Marketing

• Fashion styling

• Serving

• IT

• Microsoft Excel

• Inventory control

Languages

• French

Certifications and Licenses

ServSafe

Food Handler Certification

Driver's License

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