Customer Service Help Desk

ZOUBAIDA ZARKAOUI

Mississauga, ON TEL– 902-***-**** *****.**@*******.***

SUMMERY OF QULIFICATIONS

Personable and knowledgeable office administrator with over 8 years of experience assisting with

various software related to workplace

Juggled multiple projects deadlines and served as the liaison between clients and colleagues gathering

and implementing feedback from both parties

A solutions-focused help desk specialist skilled in providing rapid, in-depth customer support

Recognized by customers, managers and colleagues for demonstrating an energetic and enthusiastic

attitude and being dependable individual

Provided first-line technical support when handling calls, in order to provide time-of-call resolution to

calls whenever possible

Demonstrates strong customer service skills, actively listening to understand each issue, providing

proper follow-up, and status updates

Establishing instant charismatic rapport in order to provide excellent customer service

Strong attention to detail, problem-solving, and follow-up is required

Improves properties and streamlines operations for efficiency

CORE COMPETENCIES

Problem Solving Departmental objectives Windows, Android

SAP Microsoft Office 365 Yardi

WORK EXPERIENCE

Housing Administrator, Richmond Community Management Services,

Mississauga, ON Aug 2023-Nov2024

● Maintaining a strictly professional relationship with members/tenants as well as committee members

including the Board of Directors and Service Manager regulations

● Reviewing applications and conduct the annual RGI reviews in accordance with local Service Manager

policies as well as housing providers by-laws and company policies and directives

● Collecting all material from members/tenants as required in order to comply with the applicable

legislation

● Processing any incoming and outgoing mail and ensure it is received by the proper recipient

● Preparing reports, memorandums, notices, action lists and board meeting minutes in a timely manner

● Managing telephone reception, ensuring all calls were routed appropriately and voicemails were

returned by the end of the working day, leading to a 25% increase in customer satisfaction

Assistant Community Manager, QuadReal, Toronto, ON Sep 2022-May 2023

Performed the overall leasing and resident relations functions at the property, evaluating and

monitoring metrics that include vacancy, sales, renewals, move-in, move-out, notices, etc

Maintained all resident information received in accordance with privacy rules and regulations

Provided administrative support as required, including preparation of notices and other resident

correspondence, courier & mail handling

Maintained a comprehensive knowledge of the property, including availability of suite types and

layouts, common areas and amenities of the building

Enhanced front desk efficiency, reducing response times to tenant inquiries by 20%

Established and maintained relationships with community organizations, including local businesses

that may add value to the Resident experience or result in increased traffic to the property

Achieved a 95% completion rate for work orders within the designated time frame

Resolved 90% of resident issues within 48 hours of reporting

Evaluated property conditions and recommended improvements

Collaborated with maintenance staff to ensure timely repairs and enhancements

Leasing Specialist, Capreit, Halifax, NS Oct 2017 - March 2022

Administered effective working of leasing center on regular basis and ensured efficient working

Presented properties and provided amenities in a positive light to prospective tenants

Monitored all emails and telephone calls and responded to inquiries effectively

Assisted prospective customers by arranging tours of property

Updated and maintained electronic document and required paperwork for property such as lease

according to required procedures

Analyzed and gathered market information through internet research

Provided an assistance to new residents and assisted in all community amenities provided

Helped other teams in maintaining regular contacts with prospective tenants

Advertise available properties using a variety of media and promoting materials

Determine the needs, living standards and economic viability of prospect customers

Collected, completed and processed lease applications

Toured property with prospective tenants and provided wealth of information in regards to its key

features

Worked with property managers to maintain market readiness and facilitate smooth transitions

Provide information on all aspects of properties (expansion, zoning, crime etc.)

Negotiate leasing terms and conditions and close deals

Ensure proper maintenance and inspect properties periodically

EDUCATION

Early Childhood Ed NSCECE College Halifax, NS - April 2020

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