Social Media Data Entry
Resume:
CURRICULUM VITAE
PERSONAL DETAILS
NAME : ALLAN BARAKA MUNDE
D.O.B :25/11/2000
NATIONALITY : KENYAN
MOBILE NUMBER : 073*******/011*******
EMAIL ADDRESS : *************@*****.***
MARITAL STATUS : SINGLE
GENDER : MALE.
LANGUAGES :ENGLISH,GERMAN,KISWAHILI
PERSONAL PROFILE
I am a self-driven, passionate, and hardworking individual with passion in computing and collection of data. I am very ambitious about my career with a responsible approach to any task assigned to me as well as focused to meet targets set by different departments and institutions.
EDUCATION BACKGROUND.
2020 : KILIFI COLLEGE OF ACCOUNTANCY(computer studies)
2016-2019: DAYSTER SECONDARY SCHOOL(KENYA CERTIFICATE OF SECONDARY EDUCATION)
2007-2015: KAHINGONI PRIMARY SCHOOL(KENYA CERTIFICATE OF PRIMARY EDUCATION)
WORK EXPERIENCE
2023 UPTO DATE: PWANI UNIVERSITY APICO INVESTMENT(CYBER ATTENDANT)
2023: ENVIRONMENTAL ENUMERATOR (MUUNGGANO ORGANIZATION)
2021-2022 :TEACHING AT KILIFI COLLEGE OF ACCOUNTANCY
2020-2021 : WORKING AT KILI COMFORT HOTEL AS A RECEPTIONIST
COMPUTER SKILLS:
Reservation Systems: Proficient in using reservation systems such as Amadeus, Sabre, or Galileo to manage bookings, process payments, and coordinate guest preferences efficiently.
Microsoft Office Suite: Skilled in utilizing Microsoft Word, Excel, and PowerPoint for creating and editing documents, spreadsheets, and presentations. Capable of generating reports, maintaining databases, and analyzing data to support decision-making processes.
Customer Relationship Management (CRM): Experience in using CRM software to manage guest interactions, track preferences, and personalize services to enhance customer satisfaction and loyalty.
Point of Sale (POS) Systems: Familiarity with POS systems for handling transactions, managing inventory, and generating sales reports in retail and food & beverage outlets onboard.
Property Management Systems (PMS): Proficient in navigating PMS software for managing room assignments, tracking housekeeping status, and coordinating guest requests for accommodations.
Social Media and Online Platforms: Competent in utilizing social media platforms (Facebook, Twitter, Instagram) and online review sites (TripAdvisor, Yelp) to engage with guests, respond to inquiries, and promote onboard activities and amenities.
Internet Research: Skilled in conducting internet research to gather information on destination ports, local attractions, and cultural activities to assist guests in planning shore excursions and activities during their cruise.
Email Communication: Efficient in using email platforms for correspondence with guests, colleagues, and vendors. Able to prioritize and manage incoming emails, respond promptly to inquiries, and maintain professional communication standards.
Data Entry and Record Keeping: Accurate and detail-oriented in performing data entry tasks to update guest profiles, record preferences, and maintain confidentiality of sensitive information in compliance with privacy regulations.
Troubleshooting and Technical Support: Ability to troubleshoot common computer and software issues, provide technical support to onboard staff and guests, and escalate complex problems to IT specialists for resolution.
HOBBIES
TRAVELLING
READING NOVELS
DOING RESEARCHES
REFERENCES
1.MR. LUGO
TEACHER OF ICT IN K.C.A
2.MR. JOEL
TEACHER (KCA)
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