Security Compliance Machine Learning

WORK EXPERIENCE

First line engineer working for Security Compliance o365 SCIM team

Microsoft [ 20/06/2023 ]

City: Cairo Country: Egypt

Working with: office 365 Security Compliance Admin center. Data Protection: Office 365 offers several features to protect data, including encryption at rest and in transit, multifactor authentication (MFA), and data loss prevention (DLP) policies. These ensure that only authorized users can access sensitive data.

Identity and Access Management: Azure Active Directory (AD) is integrated with O365 to manage identities, enforce strong authentication, and provide single sign-on (SSO) capabilities. Threat Protection: Office 365 provides advanced threat protection (ATP) tools, including: Microsoft Defender for Office 365: Protects against phishing, malware, and other malicious threats using advanced machine learning algorithms.

Safe Links and Safe Attachments: Scans links and attachments in emails for potential threats. Security Analytics: Office 365 has tools like Microsoft Cloud App Security (MCAS) that give insights into how data is accessed and shared, providing alerts on suspicious activities. Hany Zaher Shawki

Nationality: Egyptian Date of birth: 22/02/1983 Gender: Male

Phone number: (+20) 24257428 Phone number: +20-109*******

Phone number: +20-155*******

Email address: **********@*****.***

Email address: **********@*****.***

Email address: **********@*******.***

Email address: **********@****.***

Skype: hany2011go

WhatsApp Messenger: +201*********

Viber: +201********* hany2011go

Facebook: https://www.facebook.com/hany.zaher.50

Twitter: https://twitter.com/hany2011go

Instagram: https://www.instagram.com/hany2008go/?hl=en

LinkedIn: https://www.linkedin.com/in/hany-zaher-64440759/ YouTube: https://www.youtube.com/channel/UCuwSQ0BZi4jZK0vlVrHnkWA? view_as=subscriber

Home: 40 salah Salem st el zawya el hammra, 11291 Cairo (Egypt) 1 / 6

Compliance Manager:working with an tool that allows organizations to assess their compliance posture with respect to various standards and provides recommended actions to mitigate risks. Data Governance: Features like data retention policies, archiving, and eDiscovery ensure that organizations can retain, classify, and find data as per regulatory requirements. Audit Logging and Reporting: Office 365 has detailed audit logs that track user activities across the platform, which helps in identifying potential misuse or breach of data. Legal Hold and eDiscovery: These tools help organizations preserve data for legal investigations and regulatory requirements.

Technical Support Engineer

Microsoft [ 25/03/2023 – Current ]

City: Cairo Country: Egypt

Technical Support Engineer. work across Microsoft cloud technologies, from Azure services to Office 365, to help customers solve cloud services issues they may face. They demonstrate customer obsession in their daily tasks by offering support in the form of technical remediations, raising and closing tickets and escalating issues to the next level, when an issue can’t be remediated. support coach

Verizon (Webhelp) [ 24/11/2022 – Current ]

City: Cairo Country: Egypt

tech support team in a call center to help our 5G home and mobile customers with their voice, data, and video services. The team will be troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions.

as a support coach.

responsible of coaching agents with new and existing updates and monitoring the work flow together with hand on overall performance

Shipping & Delivery Support (SDS)

Amazon [ 09/05/2022 – Current ]

City: Cairo Country: Egypt

The Shipping & Delivery Support (SDS) vision is to ensure successful deliveries for Amazon customers and shippers by supporting customers, drivers, shippers, and Delivery Service Partners (DSP). We provide value by combining expertise in Amazon transportation services with the scale and support infrastructure of Customer Service to achieve our mission of enabling successful deliveries, gathering intelligence to prevent future delivery problems, and preventing unnecessary concessions. Our org includes world-class operations and technical teams supported by program manager, knowledge management, training, and business intelligence teams.

Reservation and ticketing senior agent & Travel Advisor Etihad Airways with TP [ 27/12/2021 – Current ]

City: cairo Country: Egypt

Making new bookings and help customer with they travel needs according to Etihad rules and regulations. Reissue tickets for the existing customers.

Taking care of customers requests.

Manage reservations.

Working with the system ( saber red ).

2 / 6

Provide customers with all needed help regarding the airline tickets from creating till finishing flight. Providing all help and information needed regarding Etihad Air ways rules that natch the tickets rules. Educate customers with self help options using electronic channels. Business to customers web support.

Travel advisor

Flighthub.com --Justfly.com Flairs tech outsourced [ 14/09/2020 – Current ] City: Cairo Country: Egypt

Travel consultants provide customised information and consultation on travel offers, make reservations and sell travel services together with other related services. Flifgthub Canada

Justfly USA

Airline ticketing and web-support agent

Air France--KLM RAYA outsource [ 01/12/2019 ]

City: Cairo Country: Egypt

-airline ticketing and web-support agent.

-to make new bookings and handle existing bookings of airfrance clients to all middle eastern customers mignaf customers.

-work as business to customer ticketing and web-support gent

-work with all entries of Amadeus system and master using it. Customer service representative

Digital works (suddenlink) USA [ 02/02/2019 – 17/07/2019 ] City: Cairo Country: Egypt

technical support senior agent

deal with suddenlink customers with billing and tech support with suddenlink (phone,internet and cable )

taking care of billing queries and troubleshoot devices if needed. all inside USA

Web content manager

Accenture Kuala lumbur [ 16/01/2018 – 02/04/2018 ] City: kuala lumbur Country: Malaysia

content review associate for published web sites with google online classifying

review online content with Arabic and English

Small and medium business technical and Customer support agent Etisalat United Arab Emirates [ 03/04/2018 – Current ] City: Cairo Country: Egypt

smb tchnical and customer support agent small and medium business for Etisalat Uae. 3 / 6

Technical support agent

Huawei teleperformance [ 03/05/2016 – 03/07/2016 ] City: Cairo Country: Egypt

Technical support agent working for Huawei smartphones and internet equipment for middle east customers.

Community support back office agent and supervisor Uber [ 01/03/2017 – 02/02/2018 ]

City: Cairo Country: Egypt

Read and solve tickets from Uber partners who speaks English as first language in the whole middle east

Egypt,Oman,Uae,Jordan and Lebanon

Help make the best driving experience out of Uber. Decision support

Technical support

Apple Dubai,Teleperformance [ 10/05/2015 – 01/03/2016 ] City: Dubai Country: United Arab Emirates

Technical support agent for Apple middle east in Dubai. Working as a technical support agent with Ipad Ipod Imac and Iphone. CUSTOMER CARE REPRESENTATIVE

VODAFONE UK, 6TH OF OCTOBER CITY

City: 6TH OF OCTOBER CITY CAIRO Country: Egypt

vodafone uk, 6th of october city (Egypt)

help British customers with Vodafone line and services troubleshooting handle billing issue

serving customers need regarding Vodafone line and services inside UK with educating Vodafone customers in UK with our working environment and offers handle customers on commitment and new customers with add services to the line and help with any possible query of the inside UK customer and outside the UK when travelling with British Vodafone line

CUSTOMER CARE REPRESENTATIVE

STREAM GLOBAL SERVICES, 6TH OF OCTOBER CITY (Egypt) City: 6TH OF OCTOBER CITY CAIRO Country: Egypt

to answere american and canadian customers of siriusxm account for satellite radio channels . begin new subscription,troubleshooting,taking care of billing issue, deliver great services with high quality for customer satisfaction

,update the customers of our new services selling radios and satellite devices

TOUR LEADER

SPRING TOURS, SHARM EL SHAKIH (Egypt)

City: SHARM EL SHAKIKH Country: Egypt

4 / 6

Other language(s):

English

LISTENING C2 READING C2 WRITING C2

SPOKEN PRODUCTION C2

SPOKEN INTERACTION C2

Hebrew

LISTENING C2 READING C2 WRITING C2

SPOKEN PRODUCTION C2

SPOKEN INTERACTION C2

to go with tourists for all excursions in sharm el shaikhwith almost all nationalities,english speaker world and other countries in europe,take care of paper work and documents, make life easier for their tour program inother words let them know and deal with our local life inside sharm el sheikh and in generally egypt

FINANCIAL ADVISOR

close bank local united prokage services (financial advisor), cairo (Egypt, CAIRO (Egypt) City: cairo Country: Egypt

money trading

HOTEL FRONT OFFICE MANAGER

NEW GARDEN PALACE HOTEL

City: GARDEN CITY CAIRO Country: Egypt

FRONT OFFICE MANAGER

EDUCATION AND TRAINING

BACHELOR DEGREE IN HEBREW TRANSLATION AND JEWISH BIBLICAL STUDY AIN SHAMS UNIVERSITY FACULTY OF HUMANITIES [ 15/09/1999 – 20/09/2003 ] City: CAIRO Country: Egypt Field(s) of study: Humanities Level in EQF: EQF level 6 Hebrew -Biblical Hebrew- Modern Hebrew- Teaching English as a second language-Egyptian Arabic- American English-British English

RELIGION

HISTORY

POLITICS

TRANSLATION

POETRY

LANGUAGE SKILLS

Mother tongue(s): Arabic

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DIGITAL SKILLS

Amadeus reservation system / Amadeus GDS / Amadeus Travel Management Software / Sabre / Sabre GDS

ORGANISATIONAL SKILLS

Organisational skills

5 / 6

member of aiesec organization guc cairo for youth exchange and internshipsep for number : EP-In- EG-GU-2012-384

COMMUNICATION AND INTERPERSONAL SKILLS

Communication and interpersonal skills

good communication skills with different lagauges

social person

Hebrew

Biblical Hebrew

Modern Hebrew

Teaching English as a second language

Egyptian Arabic

American English

British English

JOB-RELATED SKILLS

Job-related skills

Customer Satisfaction

Customer Service

Translation

Tourism leisure

Financial Analysis

6 / 6

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