Property Manager Assistant

Crystal Kipping

****************@*****.*** 813-***-**** Odessa, FL 33556

WORK EXPERIENCE

Property Manager Yes Management

August 2016 - Present

Business Owner My sister and I

June 2021 - April 2024

Property Manager Highland Properties

July 2020 - May 2021 • Clearwater

The property is 72 units. It was below 85% occupied when I started, and we are now occupied at 100% within of me being there. Currently I am fixing all of the accounting issues and getting the property back on track with all the unpaid invoices that were outstanding. In just the little amount of time I have been here I have already started increasing the rents, and we are now on track to finish the year strong. My resident's are very happy and have noticed a change in the property already.

Assistant Manager First Communities Property Management December 2017 - June 2020 • Tampa

• Responsibilities

• Handle all rental payments

• Section 8 Leases and HAP payments

• Keep Monthly Delinquency above 98%

• Send all Evictions to Attorney

• Monthly Closeout

• Keep Renewals above 90%

• Entered all Move Ins and Move Outs

• Weekly Deposit Accounting

• Business to Business Marketing

• Handle all Renovations for all Make Readies

• Keep track of all Work Orders

• Send in Monthly Commission Spreadsheet

• Enter Payroll for Staff

• Trainer for all New Hires

Server/Bartender Red Lobster

September 2013 - October 2018 • Saint Petersburg

• Responsibilities

• Trained other servers/bartender

• Checked other servers out at the end of their shift

• Greeting customers immediately

• Answering phones and taking to go orders

• Serving several customers at once

• Getting food and drinks out to customers in a timely manner Property Manager GP Rentals

April 2016 - November 2017 • Tampa

Private Owner

• Responsibilities

• Overseen 500 Business properties throughout Hillsborough & Pinellas County

• Collected all rents and posted them in Quick books

• Posted all invoices and payables

• Kept Delinquency above 99% monthly

• Negotiated all Lease Contract

• Scheduled all Make Readies and Negotiated Pricing with Vendors

• Posted all Online Ads Daily

• Business to Business Marketing

Assistant Property Manager The Falls

July 2015 - August 2016 • Tampa, FL

Yes Management Responsibilities Lease Apartments Post monies for rent and anything due Handled all Evictions Keep up with monthly delinquency Handle all Renewals and NTV Collect on past residents balances AME- Monthly close out Check online websites for incoming traffic daily Move residents in and move them out of the system Walk apartments for move outs Finalize accounts for move outs and send the final account statement Train leasing agents Assistant Property Manager The Falls at New Tampa and the Promenade of Tampa Palms May 2013 - April 2016 • Temple Terrace

Yes Management

• The Preserve at New Tampa, FL-Yes Management

• Responsibilities

• Lease

• AME - Monthly close out

• Train leasing agents

• Managed rent collection process, ensuring timely payments from tenants and addressing any delinquencies

• Maintained accurate records of all financial transactions including rent payments, security deposits, and expenses

• Prepared lease agreements, renewals, and move-in/move-out documentation accurately and efficiently

• Conducted regular property inspections to ensure compliance with safety regulations and identify maintenance needs

• Handled tenant inquiries, complaints, and maintenance requests promptly and professionally

• Coordinated vendor relationships for repairs, maintenance services, landscaping, pest control etc

• Performed regular market research to stay updated on rental rates in the area and make pricing recommendations accordingly

• Responded to emergency situations promptly by coordinating necessary repairs or contacting appropriate authorities when needed

• Assisted with eviction processes by preparing necessary legal documents and coordinating with attorneys if required

• Maintained positive relationships with tenants through effective communication channels including email updates or newsletters regarding property news or upcoming event's

• Handled tenant inquiries, complaints, and maintenance requests promptly and professionally

• Prepared lease agreements, renewals, and move-in/move-out documentation accurately and efficiently

• Managed rent collection process, ensuring timely payments from tenants and addressing any delinquencies

• Coordinated vendor relationships for repairs, maintenance services, landscaping, pest control etc Leasing Consultant Grande Oasis at Carrollwood

June 2014 - July 2015 • Tampa, FL

Keeping the highest leasing ratio month after month Review and close lease agreements Keep good relations with all resident's and prospects Answer multiple phone lines Filing Cold calls/ Follow up calls Resolve resident concerns Server/Bartender Red Lobster

September 2013 - October 2014 • Saint Petersburg, FL Trained other servers/bartender Checked other servers out at the end of their shift Greeting customers immediately Answering phones and taking to go orders Serving several customers at once Getting food and drinks out to customers in a timely manner Assistant Property Manager Promenade at Belleair Apartments May 2010 - August 2013 • Clearwater, FL

Helped lease up a multi-Million Dollar renovation on a brand new complex Maintained a resident renewal rate above 65% on a consistent basis Planned/Held local events to market community Assisted with overseeing major renovations to the property reviewed all advertisements on a daily basis Train office personnel in marketing, leasing and resident retention Manage office and property in the absence of the Property Manager Collect rent and overdue balances to achieve goal of delinquency rates below 2% Support Property Manager in team management and ensuring that staff adheres to company policy Planned community events.

Leasing Consultant Grande Oasis

September 2010 - May 2013 • Carrollwood, FL

Habitat Company

• Responsibilities

• Lease Apartments

• Kept the highest leasing ratio month after month

• Review and close lease agreements

• Keep good relations with all resident's and prospects

• Answer multiple phone lines

• Filing

• Cold calls/Follow up calls

• Resolve resident concerns

Assistant Property Manager Belleair Apartments

May 2008 - August 2010 • Clearwater

• BH Management

• Responsibilities

• Helped lease up a multi-Million Dollar renovation on a brand - new complex

• Maintained a resident renewal rate above 65% on a consistent basis

• Planned/Held local event's to market community

• Assisted with overseeing major renovations to the property

• reviewed all advertisements on a daily basis

• Train office personnel in marketing, leasing and resident retention

• Manage office and property in the absence of the Property Manager

• Collect rent and overdue balances to achieve goal of delinquency rates below 2%

• Support Property Manager in team management and ensuring that staff adheres to company policy

• Planned community event's.

Leasing Agent Northwood Apartments

February 2008 - May 2010 • Clearwater, FL

Helped keep occupancy rate over 90% consistently Developed and implemented annual marketing plans for retaining and attracting residents Answered multiple phone lines Kept a leasing ratio above 75% at all times Collected on unpaid debt Collected rent Planned community events. Draft, designed and produced resident newsletter Leasing/Marketing

Leasing Agent Northwood Apartments

February 2006 - May 2008 • Clearwater

- BH Management

• Responsibilities

• Helped keep occupancy rate over 90% consistently

• Developed and implemented annual marketing plans for retaining and attracting resident's

• Answered multiple phone lines

• Kept a leasing ratio above 75% at all times

• Collected on unpaid debt

• Collected rent

• Planned community event's.

• Draft, designed and produced resident newsletter

• Leasing/Marketing

•

• Cash handling

• Tax Experience

• Leadership

• Team management

• Windows

• POS

• Serving

• Cash register

• Customer service

• Bartending

• Conflict management

• Account management

• Supervising experience

• Hospitality

• Interviewing

• CRM software

• Accounts receivable

• Property management

• Childcare

• Yardi

• Office management

• Quality control

• Accounts payable

• Fair Housing regulations

• Guest services

• Upselling

• Typing

• Customer relationship management

• Analysis skills

• Food handling

• Time management

• Organizational skills

•

• Section 8

• Landlord-tenant law

• Pricing

Private Owner

Tampa, FL

Overseen 500 Business properties throughout Hillsborough Pinellas County Collected all rents and posted them in Quick books Posted all invoices and payables Keep the delinquency under 5% on a monthly basis Leased units as well met with vendors and scheduled any work that needed to be done Assistant Property Manager Yes Management

Property Manager GP Rentals

VOLUNTEERING

Help prepare meals for greater Tampa Bay March 2020 - May 2023 • Tampa, FL Feed Tampa Bay

I always got my company to sign up to help out Feed Tampa Bay. However I also volunteer for salvation Army every Thanksgiving and Christmas to feed the homeless In the Saint Petersburg area. That is something I’ve been doing with my grandma since I was a young girl. NOTABLE SKILLS

Team Management Supervising Pest Control Leadership Increasing Revenue Time Management Maintenance Services Cash Handling Planning Events Wine Knowledge QuickBooks CRM Software Credit Analysis Ensure Compliance Inventory Management STANDOUT TRAITS

Confident Communicator Ambitious Hardworking Caring

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