Customer Service On-Site

Rana Adnan Bulbul

Amman, Jordan

Email : ********@*******.***

Phone number : +962-**-***-****

Nationality: Jordanian

Professional Summary

Dedicated educator with over 25 years of experience in science education and special needs support, particularly ADHD and Asperger’s Syndrome. Proven ability to tailor educational strategies to meet individual student needs. Strong research skills, multilingual communication abilities, and a history of administrative and customer service roles in international organizations. Also certified as a legal translator.

Education

B.Sc. in Earth & Environmental Science

Al-Yarmouk University, Irbid, Jordan — 1992

Certifications

- Certified Legal Translator – 2025

- Special Educational Needs (SEND) Diploma – Levels 2, 3 & 4, New Skills Academy, UK (2020)

- Asperger Awareness Diploma – New Skills Academy, UK (2020)

- ADHD: Effective Management and Teaching Strategies – Institute of Child Education & Psychology, EU (2010)

- Special Learning Education Diploma

Professional Experience

**Home-School Educator (2002 – Present)**

Provided full-time education for my daughter with Asperger’s Syndrome from Grade 1 through college preparation.

Designed individualized lesson plans and teaching strategies based on SEN principles.

Focused on academic excellence and personal development.

**Private Tutor – IGCSE/SAT (1997 – 2002)**

Tutored high school students in Mathematics, Biology, and Chemistry (English medium).

Specialized in preparing students for international exams with tailored content and practice materials.

**Science & Chemistry Teacher (1992 – 1997)**

Maaref School (1994–1997), Amman National School (1992–1993)

Delivered IGCSE Chemistry and general science instruction in English.

Developed engaging lab-based activities and assessments for secondary school students.

**Secretary – REDWEG (1997 – 2001)**

Provided administrative support for the EU-sponsored regional environmental initiative.

Coordinated documentation, communication, and scheduling for multinational stakeholders.

**Customer Service Agent – ARAMCO (2008 – 2009)**

Handled customer inquiries and service issues with professionalism and efficiency.

Supported international operations with bilingual communication skills.

Skills

- Special Education & SEN Support

- Certified Legal Translation

- IGCSE/SAT Subject Mastery (Maths, Biology, Chemistry)

- Academic & Online Research

- Curriculum Development

- Administrative & Office Support

- Communication: English, Arabic (fluent); French (basic)

Languages

Arabic – Native

English – Fluent (Speaking, Reading, Writing)

French – Fair

References

Available upon request.

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