Customer Service Representative
Resume:
Dae'Sheeka Moses
Trenton, NJ *****
**********@*****.***
Hardworking graduate with proven leadership in organizational skills, seeking to apply my abilities to the position of your company.
Authorized to work in the US for any employer
Work Experience
Claims Processor
Wipro - Atlanta, GA
February 2023 to November 2023
The Medicare Enrollment Specialist is responsible for processing enrollment applications, determining the eligibility of applicants, and processing members' maintenance tasks such as changes and dis- enrollments.
Work in a team environment and in collaboration with client partners
• Responsible for processing enrollment applications, determining eligibility, processing member maintenance tasks such as changes and dis-enrollment processes.
• Documenting required information into the system where applicable
• Meeting production and quality standards consistently while in an office and/or remote environment is required.
• Perform research and complete updates to enroll members with incorrect/incomplete applications by performing customer, physician, and/or agent outreach and using support tool CNA/Home Health Aide
Home Matters Caregiving - Sandy Springs, GA
January 2022 to January 2023
• Make sure client is changed in timely manner using precaution
• Prepare and serve meals to client breakfast, lunch and dinner
• Log clients daily activities and overall health during shift
• Make sure client gets medication as scheduled
• Light housekeeping and cleaning
Work From Home Customer Service Representative
Concentrix - Jacksonville, GA
February 2021 to October 2022
• Assist inbound outbound calls in a professional manner transfer calls as necessary
• Assisting customers with their mobile accounts, adding, removing features plans, etc.
• Data entry
• Verifying customers information is this thing with bill, payment, etc. Customer Service Representative
VXI Global Solutions - College Park, GA
January 2020 to January 2021
• Respond to telephone calls or complaints using standard scriptures and procedures
• Answer questions regarding department services.
• Gather information research is resolve inquiries in law customer calls
• It Communicate appropriate options for resolutions in a timely manner
• Organize and file customer accounts
CNA/Caregiver
Clover Meadows Healthcare and Rehabilitation Center - Lawrenceville, NJ July 2019 to January 2020
• Provide high-quality patient care as an in-demand per-diem CNA within surgical, acute-care, rehabilitation, home-healthcare and nursing-home settings.
• Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing.
• Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care.
• Scheduled client activities
Teacher's Aide
Source 4 Teachers - Trenton, NJ
September 2017 to May 2018
• Ensure their students with individual education programs receive specialized attention that may be needed.
• Work with a group of students less than eight or on a one on one basis.
• Follow individual education plan to make sure that that student is meeting his/her needs
• Insure a clean classroom each morning before students come to the class. Hair Stylist
THE WEAVE SHOP - Ewing, NJ
March 2015 to July 2017
• research market trends, celebrity styles and popular looks.
• recommended products and highlighted sales opportunities
• Suggested treatments and styles to suit customer appearance and fashion choices.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Mixed pigments and used proper techniques to achieve desired color.
• Trimmed, cut and shaped hair and hairpieces based on customer preference.
• Recorded notes for future reference about customer preferences and services delivered.
• Determined appropriate hair treatments based on conditions and textures.
• Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
• Completed in-home services for elderly/private clients unable to travel to salon.
• awarded stylist of the month 4 times by maintaining a positive professional attitude and engaging with clients
Education
Bachelor's in Fashion Design
Art Institute of Atlanta - Atlanta, GA
March 2021 to October 2021
Diploma
Empire Beauty School - Bordentown, NJ
March 2008 to August 2008
Trenton Central High School
June 2007
Skills
• Experienced in Microsoft, Excel and company-related documentation programs.
• Organizational skills
• Rehabilitation center
• Research
• Leadership
• Hospital experience
• Market research
• outbound B2B sales/appointment setting (1 year)
• Time management (10+ years)
• Senior care
• Home care
• Sales
• Hair styling
• Outbound calling
• Cold calling
• Cleaning
• Office Administration
• Account Management
Certifications and Licenses
CNA
CPR Certification
AED Certification
Contact this candidate