Administrative Support Customer Service

M. PATRICIA ENCARNACIÓN

*************@*****.*** Miami, FL 786-***-****

PROFESSIONAL PROFILE

Professional with experience in Administrative Support, Banking Operations and Customer Service.

- Continuous process improvement - Functional background in legal processes

- Bilingual in both Spanish and English - Advanced analytical and problem-solving skills

- Advanced skills in Excel, Word & Outlook - Ability to work independently and self-directed WORK EXPERIENCE

MANAGER ASSISTANT (May 2022 – September 2022) & December 2023 – Present VITAMIN WORLD Caracas, Venezuela

- Review staff performance and offer constructive feedback.

- Supervise and train staff.

- Collaborate with team leads on setting and achieving team-specific goals.

- Purchase inventory based on current trends, availability of new products and customer interest.

- Display merchandise to maximize purchasing appeal.

- Organize sales and product demonstrations.

- Write sales and customer reports and make recommendations for improvements.

- Interact with customers and resolve complaints or grievances. OPERATIONS ANALYST September 2022 – December 2023

SHUSTER & SABEN Caracas, Venezuela

- Provided specific secretarial support to a particular legal specialty, such as health care law, intellectual property, or employment.

- Provided confidential administrative support to legal staff.

- Provided follow-up with appropriate departments, under direction, to ensure compliance with agreements, requests for information from attorneys, and other related issues.

- Prepared a wide variety of legal documents under attorney supervision; operated personal computer to compose, edit, revise, tabulate, and print letters and legal documents for attorney review. ADMINISTRATIVE ASSISTANT March 2013 – May 2019

CONSTRUCTORA INGYPRO 98 Caracas, Venezuela

- Answered more than 20 customer calls per day to resolve issues and answer questions.

- Organized and scheduled meetings for managers and supervisors.

- Provided weekly sales reports for senior management.

- Prepared and reviewed balance sheet accounts and reconciliations, including cash and credit card activity.

- Analyzed information and processed accurate and timely year-end reporting. CLIENT REGISTRATION ANALYST October 2010 – March 2013 BANCO DE VENEZUELA Caracas, Venezuela

- Built rapport and analyzed customer portfolios to meet their financial and investment needs.

- Identified referral opportunities to bring new clients and help existing clients by offering banking products and financial guidance to achieve desired financial wellness. FINANCIAL ANALYST June 2006 – September 2010

BANCO DE VENEZUELA Caracas, Venezuela

- Ensured compliance with internal controls, operational procedures and risk management policies.

- Worked with the direct supervisor analyzing multiple reports, including scheduling, operations and audit information to prepare for quarterly audits and achieve optimal results.

- Ensured compliance with internal controls, operational procedures and risk management policies. EDUCATION

Associate Degree in BUSINESS ADMINISTRATION. Instituto Universitario Central de Venezuela. Caracas, Venezuela.

Courses: Advanced English Course Leadership and Effective Communication Conflict Management SAP

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