Project Management Manager
Resume:
Bachelor Of Fine Arts:
Fashion Design & Marketing
International Academy Of Design
& Technology
Tampa, FL
********.******@*****.***
Riverview, FL 33578
WWW:
https://www.linkedin.com
/in/cristina-malone-16b42285/
Skills
• Project Management
• Process improvement
• Cross-functional collaboration
• Client relations
• Communication
• Training and development
Attention to detail and
documentation
•
• Data analysis
• Resource management
• Quality control
• Problem solving
• Adaptability
• Teamwork
• Time Management
• Critical thinking
• Empathy
• Initiative
Technical Proficiency: Proficient
in Microsoft Office and
knowledgeable in medical
terminology.
•
Certifications: completed
SmartAdvocate admin training,
business analysis and process
management, Miro essentials
and mapping diagramming,
currently pursuing Salesforce
admin, and Project Management
Professional
•
Education
Results-driven professional with extensive experience in project and operations management, specializing in business process improvements and team performance enhancement. Proven expertise in team collaboration, requirements gathering, and strategic planning to meet organizational goals. Datavative - Project Manager
New York, NY
10/2023 - 06/2025
Torticity - Operations Manager
Boca Raton, FL
09/2021 - 10/2023
+ Operations Team Lead
Cristina Malone
Professional Summary
Experience
Created project roadmaps with established timelines, assigned them to appropriate teams, and managed workflow throughout projects.
•
Monitored the progress of each project to ensure the timely delivery of deliverables in accordance with established quality standards and project charters.
•
Collaborated with cross-functional teams to define project requirements and objectives.
•
Actively sought feedback from stakeholders throughout a project to identify areas needing improvement or adjustment.
•
Created standard operating procedures, developed training documentation, Miro boards, presentations, and maintained all documents related to each project to ensure consistency and adherence to processes.
•
Identified and analyzed problems, bottlenecks, or inefficiencies affecting project progress.
•
Participated in regular status meetings with internal teams and external partners to track progress against established milestones.
•
Drove continuous improvement of the project delivery process by providing strong leadership.
•
Managed a caseload of over 20,000 across three matter types during the medical records retrieval process.
•
Created and analyzed comprehensive reports detailing departmental performance & production performance metrics.
•
• Resolved escalated client concerns by providing appropriate solutions.
• Managed over 50 daily correspondences and inquiries from stakeholders. Maintained strict patient confidentiality while adhering to all HIPAA guidelines/regulations.
•
• I briefed the team daily on policy, procedures, and best practices to improve the
+ Case Coordinator
Florida Family Primary Care Centers - Provider Network Coordinator Tampa, FL
11/2020 - 09/2021
VeriMed Health Group - Referral Coordinator
Brandon, FL
09/2019 - 11/2020
Fifth Third Bank - Personal Banker II
Augusta, GA
03/2015 - 03/2016
References available upon request.
quality of our work.
Reduced process bottlenecks by training and coaching employees on the implementation of procedures and performance strategies.
•
Established a training catalog for three verticals and training manuals for team projects as needed.
•
Engaged in effective communication with clients to gather relevant medical history.
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Skillfully resolved facility rejections and executed secondary searches by thoroughly analyzing the reasons for denial.
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Managed a team of 10 employees, and oversaw authorizations, medical records, and referrals departments across three care centers.
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Achieved a top 5 ranking in customer satisfaction ratings for the Palm River location.
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Collaborated with internal departments and cultivated relationships with in-network specialists to improve the client experience.
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Coordinated in-house diagnostic testing schedules and surgical clearance requests.
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• Ensured compliance with HIPAA regulations to maintain patient confidentiality. Scheduled incoming and outgoing referrals through E-Clinical within preferred specialist network.
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Processed and dispatched MD notes, charts, diagnostic reports, medical records, and insurance authorizations.
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• Ensured strict patient confidentiality in compliance with HIPAA regulations. Achieved top district performance in completing Financial Readiness Assessments.
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• Increased average product openings during account initiation process. Managed Merchant accounts while conducting weekly site visits to boost brand visibility.
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• Organized financial literacy events offering immediate free financial reviews. Ensured confidentiality compliance with Protecting Consumers' Financial Privacy regulations.
•
References
Contact this candidate