Customer Service Medical Records
Resume:
Dinorath Moore
************@*******.***
Professional Summary
Skilled professional with over five years of combined customer service experience in medical services and retail sales. Proven ability to deliver exceptional customer service in a fast paced and stressful environment. Consistently recognized for accurate records management and working well with management and teammates.
Skills and Qualifications
• Bilingual
• Medical billing & coding
Referral Specialist
• Home Health Aide
• Medical records
• Cashier
• Data entry
• CAN Certified
• Customer services
• Assembly
• Quality Control
Inspector
• Pharmacy Technician
Employment History
HCA Hospital
Patient Safety Attendant PRN June 2017- June 2025
Duties: as a nurse helper taking care of high fall risk patients, baker act, suicidal Patients that are high fall risks, with the help of the nurses and pct I will help and assist to patients needs walk with the patients, conversate and feed them if needed Referral Specialist September 2014- May 2016
Duties: As a Referral Specialist, my duties are to process referrals, call providers, work in patients charts, medical records and call patients assisting with questions or concerns. Work on different pools: Specialty, Ambetter Health, Sunshine Health, Obama Care, Durable Medical Equipment, answer phone calls and transfer calls, fax referral with demographic notes to providers and mail referral out to patients. Dispatch Coordinator
Duties: Greeted patients, received and scheduled patient transportation requests; processed transportation changes and communicated updates to patients and drivers.
• Envision Healthcare (via Select Staffing), Largo, FL October 2014–Dec 2015
(Staffing Agency) (temporary contract)
Quality Control Inspector
Duties: Quality Control using the correct tool of choice to eliminate errors on packaging, diagnose Nonconformities, controlling and monitoring al product performance
• Intel Electronics Manufacturing, Las Piedras, Puerto Rico June 1999-2002
• Jabil headquarters division May 2005-2008
• Formulated Solutions Pharmaceutical January 2016-2016 Jabil August 2023-2025
Cashier/Customer Service Representative
Duties: Assisted with patient discharges and departures; performed housekeeping tasks, such as: linen changes, made beds, removed trash, dusting, sweeping, moped and cleaned up spills.
• Walmart Neighborhood Market, Pinellas Park FL, October 2005-November 2012
• Kmart Corporation, Seminole FL, November 2006- July 2011 Medical Records
Duties: Delivered, retrieved and filed hospital patient medical records, performed data entry; adhered to professional standards, hospital policies and federal, state, local standards.
• Hospital Regional Naguabo, Puerto Rico September 1997–June 1999
(move to Florida)
Education
• Certified Nurse Assistant (C.N.A.), Florida Medical Preparatory, FL
• Medical Billing and Coding, Ultimate Medical Academy, FL
• Bilingual Secretarial Science, Humacao Community College, Puerto Rico Pharmacy technician certified Northside Hospital, FL References
To be given upon request
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