Customer Service Operations Manager
Resume:
Xavier Ruiz-Velasco
Albuquerque, NM 87106
**********@*******.***
SUMMERY
Over 29 years of successful logistics and management and experience with extensive experience developing and managing highly accurate inventory and distribution center activities. Expertise in communication, organization, reporting and customer service and overall supply chain activities.
EXPERIENCE
Kirkland Airforce Base, Albuquerque, NM — Logistics
MAY 2023 – PRESENT
Handling domestic and international logistics for Kirkland Airforce base.
TSA, Albuquerque, NM — TSA Agent
JANUARY 2023 – MAY 2023
Provided security and protection of travelers across all transportation sectors in a courteous and professional manner. Duties include operating various screening equipment and technology to identify dangerous objects in baggage, cargo and/or on passengers, and preventing those objects from being transported onto aircraft, performing searches and screening, which may include physical interaction with passengers (e.g., pat downs, property searches) conducting bag searches and lifting/carrying bags, bins and property weighing up to 50lbs, and Controlling terminal entry and exit points
New Mexico Freight & Logistic, Albuquerque, NM — Office Manager
OCTOBER 2017 – DECEMBER 2022
Managing and monitoring the operational workings of various services performed such as contractor’s deliveries, warehouse operations, customer service, safety and security. Managing logistics of work schedules and deliveries of packages.
Narrow Road Trans., Albuquerque, NM — Operations Manager
MAY 2015 - SEPTEMBER 2017
Manage and monitor the operational workings of the various services performed (contractor deliveries, warehouse operations, customer service, safety and security). Applied all customers rules and requirements on shipping, packing, and time of delivery to clients.
J & W Trucking, Albuquerque, NM — Operations Manager
APRIL 2014 - APRIL 2015
Coordinate, manage and monitor the operational workings of the various services performed (contractor deliveries, warehouse operations, customer service, safety security) . Plan and monitor usage to ensure adequate inventory of office and warehouse supplies and safe and efficient operation of all office warehouse equipment. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance. Anticipate staffing changes based on seasonal or other unique requirements.
DMC, Albuquerque, NM — Operations Manager
SEPTEMBER 2010 - APRIL 2014
Managed all operations of personnel which include hiring, training, evaluating, performance, disciplinary and termination. Managed customer’s inventory and provided (real-time) inventory amounts as well as sending notifications for all storage, overage and damaged merchandise. Applied all customers rules and requirements on shipping, packing and time of delivery to clients. Develop inventory control policies and procedures enhancing program efficacy. Coordinate daily and quarterly inventory with all warehouses and vendors. Ensured the implementation, training and proper use of company mandated technology such as E-Courier, red time tracking and barcode scanners.
Eagle Global Logistics, Albuquerque, NM — Supervisor/Manager
FEBRUARY 1999 - August 2010
Coordinate, manage and monitor the operational workings of various services performed (contractor deliveries, warehouse operations, customer service, safety and security). Plan and monitor usage to ensure adequate delivery inventory of office and warehouse supplies and safe efficient operation of all office and warehouse equipment. Maintain overall responsibility for training contractors and employees in areas of security and legal compliance. Handle interactions with local and federal government related to document integrity, insurance and safety aspects of warehouse and transportation related areas. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance. Anticipate staffing changes based on seasonal or other unique requirements.
EDUCATION
UTEP, El Paso, TX — Art History
Graduated in 1985
Bachelor of Arts
SKILLS.
●Operations Management
●Inventory Control
●Staff Training
●Supervision and Training
●Calm Under Pressure
●Dependability
●Attention to Detail
●Fast Learner
ACTIVITIES AND HONORS
Leadership Development Program
LANGUAGES
English, Spanish
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