End User Assistant Director

Margarita Estevez

Tampa, FL ***** 813-***-**** **********@*****.***

PROFESSIONAL

SUMMARY

Detail-oriented individual seeking position to utilize my exceptional communication and facilitating skills to implement and support programs that will effectively improve ease in performance for clients and their business. Proven ability to handle multiple tasks effectively and efficiently maintaining a proactive approach to identify and address issues with focus on resolution in a fast-paced environment.

SKILLS • Public speaking • Materials preparation

• Online instruction • Strong communication skills WORK HISTORY DENTAL CONSULTANT (CONTRACT) 01/2023 to CURRENT MedSys Group Plano, TX

Evaluated client needs and expectations, establishing clear goals for each consulting engagement.

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Managed client relationships through regular check-ins and updates on project progress.

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Streamlined internal processes to enhance team efficiency and improve overall project outcomes.

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Analyzed data sets to identify trends and opportunities for process improvements within client organizations.

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Identified areas of improvement in dental office workflows, leading to increased productivity and reduced costs.

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ASSISTANT DIRECTOR HEALTHCARE ADMINISTRATION 06/2023 to 04/2025

(ADHCA) CLINICAL FUNCTIONS ADVISOR

Deep Mile LLC Arlington, VA

Account Coordinator: Requesting account provisioning for end user at Military Treatment Facility, assign computer-based training in JKO (Gov Ed Site), modification to end user accounts for EHR access role based as well as In/Out processed.

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Site Integrator: Report work stoppage issues to GSC Online Portal monitor ticket queue for distribution or escalation for necessary end user support to appropriate work que.

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Supported organizational growth by helping onboard new team members with comprehensive orientation sessions on using the EHR system effectively.

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• Clinical Functions Advisor: Responsible for the education all end user at M E

facility as well as providing over the shoulder support and education on workflow for patient safety.

Support the leadership projects based on needs of Miltary Treatment Facility with report creation, assist end users in correcting required tasks that have errors.

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• Trained and mentored 200 new personnel hired to fulfill various roles. Trouble Ticket processing for workflow educational needs r technical support for the EHR end users.

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Maintained open channels of communication between end-users, IT personnel, vendors, and other stakeholders to ensure optimal outcomes in managing the EHR ecosystem efficiently.

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Facilitated smooth transitions during system upgrades by offering extensive support and guidance to users.

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Increased user satisfaction with timely resolution of technical issues related to the EHR system.

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Safeguarded patient privacy through diligent enforcement of HIPAA regulations within all aspects of electronic health record management processes.

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Promoted adherence to industry standards and best practices throughout all aspects of EHR implementation and maintenance.

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Empowered users to leverage advanced EHR functionalities by staying current on new features, updates, and industry trends.

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MHS GENESIS EHR TRAINING SPECIALIST 2 ( 10/2021 to 06/2023 CONTRACT)

MedSys Group Plano, TX

• Position overview: MHS Genesis EHR Training Specialist 2 Certified MHS Genesis Ambulatory, Acute, Ancillary,Laboratory (Cerner) Electronic Health Record)

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• Certified Enterprise (Dentrix Practice Management Software) Lead Train the trainer, Super-User and End-User training for EHR Conversion

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Over the shoulder Go-Live Support including Out-patient and In-patient environment

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Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.

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• Trained and mentored 1500 + end users to fulfill various roles. Created a positive learning environment by incorporating adult learning principles into all instructional designs.

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Collaborated with department managers to identify skill gaps and develop targeted training interventions.

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Conducted regular needs assessments to ensure alignment of training initiatives with organizational goals and objectives.

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IMPLEMENTATION ANALYST TRACKMYVACCINE 02/2021 to 07/2021

(CONTRACT)

MedSys Group Plano, TX

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Created and implemented intake for manual registration as back up for technology issues on-site

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• Established protocols for following up in manual entries Liaison to Bucks County Commissioners aiding their constituents with difficulty with technology and assisting individually through the registration/scheduling process.

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Assisted in the registration of patients to enroll with software for tracking their vaccine and schedule appointments.

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Utilized strong communication skills to present progress updates and recommendations to stakeholders throughout each project phase.

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Actively participated in team meetings, sharing insights from vaccine sites that led to improved strategies moving forward.

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Enhanced client satisfaction by providing timely support and assistance in software implementation.

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• Follow up with patients for 2nd vaccine scheduling.

• Monitor scheduled patients to maintain actual counts of vaccines given. Calculate end of day vaccine administration numbers for scheduled vs vaccinated for inventory reporting and continuity of data reported from software.

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• Aided in scheduling over 110000 successful vaccination appointments. TRAINER HENRY SCHEIN ONE (CONTRACT) 06/2020 to 12/2020 MedSys Group Plano, TX

• Demonstrated use of recall/ reminder services

• Created and customized online medical history forms

• Created and customized COVID, financial and appointment consent forms

• Set up back end of software to clients' needs.

• Aided in implementation and integration of new software into office. Created custom workflow for clients to maintain compliance with CDC guidelines for safety of patients during Pandemic.

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Scheduled follow up to ensure successful integration of new software and workflow.

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• Managed documentation in Salesforce for client accounts

• Instructed 6-10 team members remotely per session.

• Led 8-10 training sessions per day while maintaining timely appointments.

• Managed time efficiently in order to complete all tasks within deadlines.

• Organized and detail-oriented with a strong work ethic. Provided one-on-one mentoring to help individuals reach their full potential within the organization.

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• Learned and adapted quickly to new technology and software applications.

• Strengthened communication skills through regular interactions with others.

• Paid attention to detail while completing assignments. Skilled at working independently and collaboratively in a team environment.

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CERTIFIED DENTRIX ASCEND SOFTWARE TRAINER 01/2020 to 06/2020 MedSys Group Plano, TX

• Created slide show presentation of introduction to Cloud based software.

• Assessed level of comfort with technology to prepare for group training. Onsite or remote training for end users to maximize use of practice management software.

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• Assisted with go live day with scheduled patients. Continually refined training methodologies based on evolving user needs, ensuring consistently high levels of satisfaction and efficacy among learners.

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Aid in developing and implementing office workflow for productivity in both the clinical and administrative departments.

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Record training completion reports document any training details that were created specific to office.

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Followed up post training at 1 and 4 weeks to ensure successful transition into software.

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Safeguarded patient privacy through diligent enforcement of HIPAA regulations within all aspects of electronic health record management processes.

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Promoted adherence to industry standards and best practices throughout all aspects of EHR implementation and maintenance.

•

Empowered users to leverage advanced EHR functionalities by staying current on new features, updates, and industry trends.

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Maintained open channels of communication between end-users, IT personnel, vendors, and other stakeholders to ensure optimal outcomes in managing the EHR ecosystem efficiently.

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Collaborated with cross-functional teams to develop effective solutions for complex EHR-related challenges.

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• Provided coaching and mentoring to employees.

• Analyzed and evaluated training effectiveness and program outcomes.

• Facilitated virtual, in-person and blended learning sessions. EDUCATION No Degree Certified Electronic Healthcare Trainer 11/2021 Oracle Cerner HQ, Kansas City, MO

No Degree Certified Dentrix Trainer 01/2020

Henry Schein One, American Fork, UT

Associate of Science Health Sciences 1996

Hillsborough Community College, Tampa, FL

No Degree Certified Dental Assistant EFDA CDA 10/1993 Erwin Technical College, Tampa, FL

• Professional Development: Dental Radiology Certified

• 3.5 GPA

WILLING TO TRAVEL True

REFERENCES Detailed references upon request

PERSONAL

INFORMATION

Willing To Relocate: True

LANGUAGES Spanish

Native or Bilingual

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