Program Coordinator Customer Service
Resume:
Asia Reed
Oklahoma City, OK *****
**********@*****.***
Professional Summary
Diplomatic healthcare manager adept at resolving issues with physicians, overseeing support staff, and ensuring smooth long-term care, and home health operations. Talent for de-escalation and conflict resolution. Pursuing healthcare leadership roles focused on employee relations and retention. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Senior Account Manager
Advanced Call Center Technologies, LLC
April 2021 to March 2025
Any questions feel free to contact me.
Program Coordinator/Supervisor
Evergreen Services-Oklahoma City, OK
March 2020 to February 2022
A program coordinator implements administrative duties in managing, coordinating and the overseeing of planning, implementing, marketing and evaluating different programs and projects. It’s important to ensure all DDSD homes or performing above average with documentation, medication, and team coordination.
Certified Nurse Assistant Coordinator
Independent Home Healthcare-Oklahoma City, OK
July 2014 to December 2019
The scheduling of doctors appointments, and daily financial budgeting. Help assist with clients completing their daily hygiene. Assisting with daily errand and needs. Ensure doctors appointments are kept, and arrived to on time.
CNA - Certified Nursing Assistant
Lakeport Post Acute
November 2018 to February 2019
A certified nursing assistant’s (CNA) primary role is to implement basic care to patients. As well as assist them in daily activities they might have trouble with on their own, such as bathing. Then implementing the medical data into the electronic health record system. Marketing Consultant
Global Retreats-Oklahoma City, OK
March 2018 to November 2018
As a consultant apart of a consulting firm working to provide marketing expertise on daily calls. Tracks sales and feedback and adjusts marketing strategies as necessary.Establishes marketing tracking methods to help each client evaluate performance over time. Certified Nurse Aide Mentor
West Haven Nursing Home-Stillwater, OK
May 2013 to June 2014
The experience working with electronic health record systems; such as epic. The proper evacuation of data to spot mistakes or inconsistencies in medical documentation. The Coordination of staff to ensure proper training of all State, and Federal guidelines in the Nursing home facility. Perform checks on patients every two hours to ensure the CNA is providing proper care. Certified Nurse Aide, Medication Administration Technician Golden Oaks Village-Stillwater, OK
January 2012 to June 2013
The proper maintenance of work operations by following policies and procedures.The analysis of medications, MAR and the administered medications. Reviewing patients' progress and the effects of medication in the patient. Provided direct patient care, such as bathing, dressing, feeding patients and assisting in examinations along with treatments.
House Manager, Medication Administration Technician Community Access-Stillwater, OK
June 2008 to July 2012
A house manager is responsible for the selection, training, scheduling and management of each employee, and the team as a whole, for assigned residential programs, as well as assisting other programs.Collect and compile data to document clients' performance or assess program quality. Document clients' progress toward meeting established treatment objectives. Implement treatment plans or protocols as directed.
Cashier/Customer Service/ Video Clerk
Reasor's Grocery Store-Langley, OK
December 2006 to December 2008
Any questions feel free to ask.
Education
Bachelor's in Health Administration
Kaplan University-Cleveland, GA
May 2016 to January 2018
Associates in Health Administration in Health Administration University of Phoenix-Online Campus-Phoenix, AZ
March 2006 to April 2008
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