Customer Service Accounts Payable
Resume:
Harvest, AL *****
*******.*****.******@*****.***
Website: ltllc.weebly.com
TANISHA THOMAS
SKILLS
Ability to troubleshoot complex technical issues, provide expert product knowledge and tax support, and deliver excellent customer service through both verbal and written communication. EXPERIENCE
Intuit, Remote — Full Service Tax Expert
November 2022 - PRESENT
● Creating high-quality customer interactions and experiences in support of Intuit’s TurboTax product.
● Applying defined practices, procedures, and company policies to troubleshoot and resolve technical issues and resolve customer tax advice.
● Preparing, signing and filing of income tax returns and managing product/software inquiries. LaQuentin Thomas LLC, Harvest, AL — Accounts Payable Coordinator/Customer Support Manager
November 2015 - PRESENT
● Assist customer service agents in defusing customer escalated issues by taking Supervisory phone calls.
● Assist agents with technical troubleshooting contacts.
● Responsible for biweekly payroll, processing invoices, and maintaining cash flow and financial health.
● Creation and maintenance of the LaQuentin Thomas, LLC website. H&R Block, Meridianville, AL — Software Support Specialist NOVEMBER 2016 - DECEMBER 2017
● Assisted users with technical issues related to their tax preparation software.
● Troubleshoot problems, provided guidance on application features, and ensured smooth operation of the software by answering inquiries via phone and in person.
● Contributing to and maintaining internal documentation and knowledge base regarding software troubleshooting.
EDUCATION
The University of Alabama- Huntsville — Communication Arts August 2004 - May 2007, Huntsville, AL
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