Quality Assurance Customer Service
Resume:
Andrew Christofalos
Cape Coral, FL *****
***********@*****.***
Work Experience
Chef
LSG Sky Chefs-Fort Myers, FL
January 2022 to Present
Ensured consistent quality of food preparation by implementing standardized recipes and cooking techniques
• Implemented strict sanitation standards to ensure compliance with health regulations Processing Operator
kraft hienz-Fort Myers, FL
March 2022 to September 2022
• Regularly operate weight control system, weigh samples, and log sample weights to ensure product meets company quality and regulation guidelines
• Operate, maintain quality standards, and perform minor adjustments on pumping and whipping equipment
• Communicate with team and managers on daily operations and concerns
• Visually inspect equipment to monitor for slow-downs and safety
• Keep work area clean and orderly
Assistant Seafood Manager
Restaurant Depot-Cape Coral, FL
January 2021 to March 2022
• Ensure proper customer service and work to develop relationships with customers
• Review inventory for product rotation on a daily basis to prevent shrinkage and damages
• Ensure that shelf pricing is correct and reflects the most recent pricing and market conditions
• Supervise the ordering of seafood products from vendors on a regular basis to assure we have competitive pricing and minimal shrink due to spoilage and not have too much inventory on hand
• Follow program to maintain the cleanliness of the area by a regular maintenance schedule of scrubbing, and pulling out pallets and cleaning underneath
Plant Quality Assurance Assistant Manager
Pork King Packing Company-Marengo, IL
August 2013 to November 2021
- November 2021
● Ensure compliance with HACCP programs that support the safe handling of food by recording and analyzing critical control point records that track product through the plant ensuring the safety of food products at all times
● Maintain quality assurance records and properly review all aspects of food safety and meat production processes
● Prevent and identify the root cause of process or product failures
● Adhere to daily USDA requirements by conducting daily swab testing for bacteria in foods
● Primary contact for USDA concerning exports
● Responsible for label approvals and export shipments
● Assist employees to ensure facility meets workplace and GMP standards
● Train and supervise employees
● Participant in daily management meetings
● Works with other departments (e.g., slaughtering house) to facilitate processing and implement necessary procedure changes
Pizza Cook
Dominick's Pizzeria-West Dundee, IL
May 2012 to August 2013
Responsible for preparing food and stocking inventory
● Maintain optimal levels of cleanliness, sanitation, and safety standards in the kitchen at all times
● Store food in designated containers to prevent cross contamination
● Read food order slips and communicate instructions to kitchen staff Kitchen Manager and Head Chef
Menalon Restaurant-Lake Zurich, IL
December 2010 to May 2012
Responsible for all daily operations in front and back of house
● Ensure that all staff members adhere to food safety standards
● Rotate stock items and ingredients to maintain food freshness
● Plan and develop recipes and menus
● Order necessary ingredients and supplies
● Train and supervise cooks and waitresses
● Investigate and resolve any customer complaints
Owner and General Manager
Tops Restaurant-Mundelein, IL
1993 to 1996
Responsible for front house and back of house
● Ensure that all staff members adhere to food safety standards
● Manage details regarding payroll, new hires, cleaning procedures, and shift schedules
● Place orders for supplies and ingredients
● Train kitchen staff
Education
High school diploma
Skills
• Basic math (10+ years)
• Writing skills (10+ years)
• Knowledge of quality processes and systems including HACCP and SSOP (10+ years)
• Culinary experience
• Food Safety (10+ years)
• Communication skills (10+ years)
• Strong leadership skills with the ability to effectively motivate and engage co- workers (10+ years)
• Ability to make independent decisions and show good judgment (10+ years) Certifications and Licenses
HACCP Certification (Hazard Analysis and Critical Control Points)
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