Business Development Guest Services

ARIWODO EDU GRACE OLUEBUBECHI

**********@*****.***

**** **** **** ********, ******* Atlanta, United States, 30213 PROFESSIONAL SUMMARY

A dynamic and results-driven sales and business development professional with over 4 years of experience in the hospitality industry. Skilled in driving revenue growth, building strategic partnerships, and optimizing customer experiences across diverse markets. Expertise in identifying new business opportunities, expanding market presence, and fostering long-term client relationships. Adept at leveraging industry knowledge, negotiation skills, and a consultative sales approach to close high-value deals and exceed sales targets. Proven track record of enhancing brand visibility, managing key accounts, and leading cross-functional teams to deliver exceptional service and achieve organizational objectives. I am passionate about delivering personalized solutions that elevate the guest experience while contributing to the overall success and growth of the business. WORK EXPERIENCE

Manager Feb 2021 - Jan 2024

Toxydon Hotel • Umuahia Abia State Nigeria

Guest Services Management:

- Ensuring exceptional guest experiences by addressing customer concerns, resolving complaints, and maintaining high standards of hospitality.

- Supervise concierge and guest services to offer personalized services, such as bookings, special requests, and local recommendations.

Operations Oversight:

- Manage day-to-day hotel functions, including housekeeping, maintenance, and food and beverage services.

- Monitor room availability, occupancy rates, and booking systems to optimize hotel occupancy.

- Maintain a high level of cleanliness and organization throughout the hotel.

Staff Management:

- Hire, train, and supervise hotel staff, including front desk agents, housekeepers, maintenance teams, and restaurant staff.

- Set staff schedules and ensure adequate coverage for all shifts.

- Foster a positive work environment and address any HR-related issues.

Financial Management:

- Prepare and manage the hotel’s budget, controlling costs and increasing profitability.

- Analyze financial performance, including revenue, expenses, and profitability, to implement cost-effective strategies.

- Handle pricing strategies for room rates, special packages, and promotions.

Marketing and Sales:

- Develop and implement marketing strategies to attract guests, including special offers, social media promotions, and partnerships with travel agents.

- Monitor online reputation and reviews, responding to guest feedback and enhancing the hotel’s public image.

Compliance and Safety:

- Ensure the hotel meets all local, state, and federal regulations regarding health, safety, and sanitation.

- Implement and enforce safety protocols, such as fire drills, emergency response plans, and health and hygiene standards.

Technology and Systems Management:

- Oversee the operation of hotel management software, guest booking systems, and point-of-sale technology.

- Stay up-to-date with the latest industry trends, technology advancements, and customer service innovations.

Sales Representative Dec 2018 - Dec 2020

Everyday Supermarket • Portharcourt Rivers State Nigeria

Customer Engagement:

- Assist customers by providing product information, answering questions, and helping them make purchasing decisions.

- Build and maintain positive relationships with customers to foster repeat business.

Product Promotion:

- Actively promote specific products or brands, often through in-store displays, demos, or promotional events.

- Increase visibility of products by setting up and maintaining attractive and organized product displays.

Sales Tracking and Reporting:

- Monitor sales performance of assigned products or categories, tracking sales data and identifying trends.

- Report sales metrics and customer feedback to management and suppliers.

Merchandising and Inventory:

- Ensure proper stock levels and restocking of shelves or display areas.

- Organize products on shelves according to store guidelines and planograms.

- Ensure products are correctly priced and labeled.

Collaboration with Store Management:

- Work closely with store managers, assistant managers, and buyers to ensure effective product placement and promotions.

- Participate in store meetings or sales planning sessions to align on sales goals and strategies.

Promotional Events:

- Coordinate in-store promotions, including product sampling or special offers.

- Assist with the setup and management of seasonal or promotional displays to drive sales.

Customer Feedback and Market Trends:

- Collect customer feedback on products, preferences, and purchasing behaviors.

- Stay informed about market trends and competitor activities to adjust sales strategies accordingly.

EDUCATION

OND Business Administration and Management Nov 2019 - Dec 2021 Captain Elechi Amadi Polytechnic • Portharcourt

West Africa Senior School Certificate 2012 - 2017

Federal Government Girl’s College • Umuahia

SKILLS

• Leadership and Communication

• Multitasking and Time Management

• Financial Acumen

• Sales Experience

• Organizational Skills

• Attention to Detail

• Industrial/Product Knowledge

• Customer Service Orientation

• Teamwork

• Flexibility

• Problem Solving

• Professional Painting Service

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