Customer Service Associate
Resume:
Amora Cotton
Dallas, TX *****
*************@*****.***
Professional Summary
Dedicated customer service associate with 1 year of experience in retail, specializing in conflict resolution and customer satisfaction. Proven ability to handle escalated situations calmly and effectively, ensuring positive outcomes for customers. Strong product knowledge and communication skills contribute to informed purchasing decisions and enhanced customer experiences. Currently pursuing a high school diploma with a focus on English, further enhancing communication abilities. Work Experience
CSR - Customer Service Representative
Inc. CORP-Dallas, TX
January 2025 to March 2025
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
• Developed comprehensive knowledge base articles addressing common customer inquiries which reduced call volume by XX%
Customer Service Associate
Walmart
March 2022 to December 2023
• Effectively handled escalated situations by remaining calm under pressure and de-escalating tense conversations with upset customers
• Demonstrated strong product knowledge to assist customers with making informed purchasing decisions
• Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
Education
High school graduate in English
Texans Can Academy Dallas South Campus-Dallas, TX
February 2024 to May 2024
Skills
• English
• Customer service
• Security
Certifications and Licenses
Armed Security License
Driver's License
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