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Human Resources Customer Service

Location:
Vallejo, CA
Posted:
July 22, 2025

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Resume:

SHANAE N. ANCHETA

Cell: 707-***-****; Email: ******.*******@*****.***

SUMMARY:

Experienced professional with over 20 years in human resources, full-cycle recruiting, administrative support, and account management. Proven track record in providing excellent customer service and building strong team dynamics.

PROFESSIONAL CONTRACT EXPERIENCE:

Maintenance Administrator

PTS Advance, Phillips 66 - Contractor - Rodeo, CA

October 2024 to Present - Full time/87 hrs

Supported Maintenance Manager and staff with administrative tasks.

Scheduled meetings, managed agendas, and handled catering arrangements.

Created and revised documents, presentations, and spreadsheets.

Ensured safety in the assigned work area.

Collected and recorded overtime from maintenance supervisors.

Updated maintenance policies and procedures in Livelink.

Managed office supplies and equipment.

Handled timekeeping and callout tracking.

Systems Used: MS Office: Outlook, Excel, Word, Teams, OneNote, SAP, ABBYY PDF, Sharepoint

Site Administrator

BHI Energy - Wilmington, CA

October 2023 to Present - Full time/87 hrs

Managed onboarding, expenses, and daily manpower tracking.

Provided accurate and timely input for daily management reports.

Served as a gatekeeper for invoices and tracked/report variations.

Systems Used: MS Office: Outlook, Excel, Word, OneNote, Skype, Adobe Pro

Wellness Guide

Alkar Human Resources, Partnership Healthcare of CA – Contractor - May 2023 - October 2023 - Full time/40 hrs

Conducted wellness campaign outreach, making 50-70 calls daily to Medi-Cal and Partnership members.

Provided information on wellness benefits and scheduled appointments for wellness services.

Engaged members in discussions about wellness programs and health screenings.

Maintained active caseload and call volume, screening members and referring them to community resources and PHC programs.

Conducted targeted assessments to support campaign goals and encourage member health.

Processed referrals to Care Coordination programs and completed accurate documentation.

Responded to member queries, determined call urgency, and routed calls appropriately.

Communicated effectively with members, providers, vendors, and community partners.

Connected members to wellness services and community resources, utilizing interpreter services as needed.

Systems Used: Essette, Call Center, 2Ring, MS Office: Outlook, Excel, Word, OneNote, Skype

Recruiter Coordinator III

Rose International, Kaiser Permanente, Regional Offices – Remotely - Contractor - August 2021 - June 2022 - Full time/40 hrs

Onboarded staff for various areas of Northern California, processing approximately 260 candidates.

Verified work experience and licensing through background checks.

Scheduled drug screens and physical exams.

Collected CPR/First Aid Certifications, Licenses, TB Tests, and Background Checks.

Maintained consistent communication with hiring managers and candidates to ensure an efficient hiring experience.

Generated offer letters and scheduled new hire orientation.

Followed policies and procedures, and communicated with hiring managers via email, Teams, calls, and texts.

Assisted new hire applicants with applications and document uploads.

Systems Used: SharePoint, KRONOS, Perceptive, MS Teams, MS Office: Outlook, Excel, Word, OneNote, MS Teams

Regional Recruiter, Office Manager/HR Specialist

DABS, INC., Pinole, CA, San Rafael, CA - December 2016 to January 2020 - Full time/40 hrs

Managed the full-cycle recruiting process, including selection, screening, and hiring of personnel.

Filled job orders and maintained a candidate database.

Coordinated online and onsite interviews and generated offer letters.

Worked with hiring managers on recruiting planning meetings and created job descriptions.

Developed and implemented recruiting and interviewing plans for open positions.

Conducted regular follow-ups with managers to assess recruiting plan effectiveness.

Built a pool of qualified candidates and researched new sources for active and passive recruiting.

Posted job openings in various venues, including newspapers, professional organizations, and online sources.

Assisted in job fairs across the Bay Area and improved the company website recruiting page.

Utilized social and professional networking sites to identify and source candidates.

Conducted new hire orientation and processed new hire and termination paperwork.

Ordered laptops, cell phones, and office supplies for new hires.

Maintained personnel files and coordinated with IT for company login and access.

Collected CPR/First Aid Certifications, Licenses, TB Tests, and Background Checks.

Ensured consistent communication with hiring managers and candidates throughout the recruiting process.

Oversaw new hire training and compliance paperwork.

Updated, developed, and posted job descriptions on job sites and boards.

Systems Used: MS Office: Outlook, Excel, Word, MS Teams, SharePoint, KRONOS, Perceptive, ADP, PayChex

Human Resource Administrator

Processed new hires and conducted new hire orientations.

Managed benefit enrollments and changes.

Updated employees’ payroll and personal data information.

Maintained personnel and confidential files.

Processed employee separation documents.

Assisted in recruitment activities.

Responded to questions and resolved issues related to benefit eligibility, enrollment, and other personnel matters.

Processed disability and unemployment claims.

Conducted various surveys and obtained data/information.

Systems Used: MS Office: Outlook, Excel, Word, ADP

Turnaround Group Administrator

Phillips 66 - The San Francisco Refinery - PTS Staffing - Rodeo, CA - March 2014 to January 2015 - CONTRACTOR - Full time/40hrs

Provided administrative support to the TA manager and group personnel.

Implemented an effective system for accurate and timely cost reporting.

Tracked TA costs and provided accurate input for daily management reports on timekeeping, equipment, materials, and rentals.

Monitored daily manpower and provided timely input for management reports.

Served as a gatekeeper for all invoices, tracking and reporting variations from the plan.

Reviewed vendors' timesheets, equipment, and materials for accuracy using SAP.

Acted as the point of contact for vendors and timekeepers on turnaround projects.

Provided additional project controls support as requested.

Calculated payroll hours and collected timesheets and time off.

Systems Used: MS Office: Outlook, Excel and Word, SAP, TRACK, SharePoint

Administrative Professional

EDUCATION

**Associate in Applied Science in Computer Applications**

HEALD COLLEGE, SCHOOL OF BUSINESS - Concord, CA, January 1995

**Licensed Cosmetologist**

MILAN INSTITUTE OF COSMETOLOGY - Fairfield, CA, April 2018

SKILLS

Technical Skills: MS Office (Outlook, Excel, Word, Teams, OneNote), SAP, SharePoint, Adobe Pro

HR Skills: Full-cycle recruiting, onboarding, compliance, payroll, benefits administration

Administrative Skills: Scheduling, document management, timekeeping, event planning

Human Resources Keywords

Full-Cycle Recruiting

Onboarding

Employee Relations

HR Policies

Benefits Administration

Compliance

Talent Management

Performance Management

HRIS (Human Resources Information Systems)

Payroll Processing

Training and Development

Employee Engagement

Succession Planning

Labor Relations

Workforce Planning

Administrative Support Keywords

Administrative Support

Office Administration

Document Management

Scheduling

Timekeeping

Event Planning

Data Entry

Customer Service

MS Office Suite (Excel, Word, Outlook, PowerPoint)

Project Management

Database Management

Report Generation

Travel Arrangements

Meeting Coordination

Technical Skills

MS Office (Outlook, Excel, Word, Teams, OneNote)

SAP

SharePoint

Adobe Pro

HRIS (e.g., Workday, BambooHR, ADP)

ATS (Applicant Tracking Systems)

Payroll Systems (e.g., KRONOS, PayChex)

Soft Skills

Effective Communication

Interpersonal Skills

Problem-Solving

Team Collaboration

Attention to Detail

Organizational Skills

Time Management

Adaptability



Contact this candidate