Human Resources Customer Service
Resume:
SHANAE N. ANCHETA
Cell: 707-***-****; Email: ******.*******@*****.***
SUMMARY:
Experienced professional with over 20 years in human resources, full-cycle recruiting, administrative support, and account management. Proven track record in providing excellent customer service and building strong team dynamics.
PROFESSIONAL CONTRACT EXPERIENCE:
Maintenance Administrator
PTS Advance, Phillips 66 - Contractor - Rodeo, CA
October 2024 to Present - Full time/87 hrs
Supported Maintenance Manager and staff with administrative tasks.
Scheduled meetings, managed agendas, and handled catering arrangements.
Created and revised documents, presentations, and spreadsheets.
Ensured safety in the assigned work area.
Collected and recorded overtime from maintenance supervisors.
Updated maintenance policies and procedures in Livelink.
Managed office supplies and equipment.
Handled timekeeping and callout tracking.
Systems Used: MS Office: Outlook, Excel, Word, Teams, OneNote, SAP, ABBYY PDF, Sharepoint
Site Administrator
BHI Energy - Wilmington, CA
October 2023 to Present - Full time/87 hrs
Managed onboarding, expenses, and daily manpower tracking.
Provided accurate and timely input for daily management reports.
Served as a gatekeeper for invoices and tracked/report variations.
Systems Used: MS Office: Outlook, Excel, Word, OneNote, Skype, Adobe Pro
Wellness Guide
Alkar Human Resources, Partnership Healthcare of CA – Contractor - May 2023 - October 2023 - Full time/40 hrs
Conducted wellness campaign outreach, making 50-70 calls daily to Medi-Cal and Partnership members.
Provided information on wellness benefits and scheduled appointments for wellness services.
Engaged members in discussions about wellness programs and health screenings.
Maintained active caseload and call volume, screening members and referring them to community resources and PHC programs.
Conducted targeted assessments to support campaign goals and encourage member health.
Processed referrals to Care Coordination programs and completed accurate documentation.
Responded to member queries, determined call urgency, and routed calls appropriately.
Communicated effectively with members, providers, vendors, and community partners.
Connected members to wellness services and community resources, utilizing interpreter services as needed.
Systems Used: Essette, Call Center, 2Ring, MS Office: Outlook, Excel, Word, OneNote, Skype
Recruiter Coordinator III
Rose International, Kaiser Permanente, Regional Offices – Remotely - Contractor - August 2021 - June 2022 - Full time/40 hrs
Onboarded staff for various areas of Northern California, processing approximately 260 candidates.
Verified work experience and licensing through background checks.
Scheduled drug screens and physical exams.
Collected CPR/First Aid Certifications, Licenses, TB Tests, and Background Checks.
Maintained consistent communication with hiring managers and candidates to ensure an efficient hiring experience.
Generated offer letters and scheduled new hire orientation.
Followed policies and procedures, and communicated with hiring managers via email, Teams, calls, and texts.
Assisted new hire applicants with applications and document uploads.
Systems Used: SharePoint, KRONOS, Perceptive, MS Teams, MS Office: Outlook, Excel, Word, OneNote, MS Teams
Regional Recruiter, Office Manager/HR Specialist
DABS, INC., Pinole, CA, San Rafael, CA - December 2016 to January 2020 - Full time/40 hrs
Managed the full-cycle recruiting process, including selection, screening, and hiring of personnel.
Filled job orders and maintained a candidate database.
Coordinated online and onsite interviews and generated offer letters.
Worked with hiring managers on recruiting planning meetings and created job descriptions.
Developed and implemented recruiting and interviewing plans for open positions.
Conducted regular follow-ups with managers to assess recruiting plan effectiveness.
Built a pool of qualified candidates and researched new sources for active and passive recruiting.
Posted job openings in various venues, including newspapers, professional organizations, and online sources.
Assisted in job fairs across the Bay Area and improved the company website recruiting page.
Utilized social and professional networking sites to identify and source candidates.
Conducted new hire orientation and processed new hire and termination paperwork.
Ordered laptops, cell phones, and office supplies for new hires.
Maintained personnel files and coordinated with IT for company login and access.
Collected CPR/First Aid Certifications, Licenses, TB Tests, and Background Checks.
Ensured consistent communication with hiring managers and candidates throughout the recruiting process.
Oversaw new hire training and compliance paperwork.
Updated, developed, and posted job descriptions on job sites and boards.
Systems Used: MS Office: Outlook, Excel, Word, MS Teams, SharePoint, KRONOS, Perceptive, ADP, PayChex
Human Resource Administrator
Processed new hires and conducted new hire orientations.
Managed benefit enrollments and changes.
Updated employees’ payroll and personal data information.
Maintained personnel and confidential files.
Processed employee separation documents.
Assisted in recruitment activities.
Responded to questions and resolved issues related to benefit eligibility, enrollment, and other personnel matters.
Processed disability and unemployment claims.
Conducted various surveys and obtained data/information.
Systems Used: MS Office: Outlook, Excel, Word, ADP
Turnaround Group Administrator
Phillips 66 - The San Francisco Refinery - PTS Staffing - Rodeo, CA - March 2014 to January 2015 - CONTRACTOR - Full time/40hrs
Provided administrative support to the TA manager and group personnel.
Implemented an effective system for accurate and timely cost reporting.
Tracked TA costs and provided accurate input for daily management reports on timekeeping, equipment, materials, and rentals.
Monitored daily manpower and provided timely input for management reports.
Served as a gatekeeper for all invoices, tracking and reporting variations from the plan.
Reviewed vendors' timesheets, equipment, and materials for accuracy using SAP.
Acted as the point of contact for vendors and timekeepers on turnaround projects.
Provided additional project controls support as requested.
Calculated payroll hours and collected timesheets and time off.
Systems Used: MS Office: Outlook, Excel and Word, SAP, TRACK, SharePoint
Administrative Professional
EDUCATION
**Associate in Applied Science in Computer Applications**
HEALD COLLEGE, SCHOOL OF BUSINESS - Concord, CA, January 1995
**Licensed Cosmetologist**
MILAN INSTITUTE OF COSMETOLOGY - Fairfield, CA, April 2018
SKILLS
Technical Skills: MS Office (Outlook, Excel, Word, Teams, OneNote), SAP, SharePoint, Adobe Pro
HR Skills: Full-cycle recruiting, onboarding, compliance, payroll, benefits administration
Administrative Skills: Scheduling, document management, timekeeping, event planning
Human Resources Keywords
Full-Cycle Recruiting
Onboarding
Employee Relations
HR Policies
Benefits Administration
Compliance
Talent Management
Performance Management
HRIS (Human Resources Information Systems)
Payroll Processing
Training and Development
Employee Engagement
Succession Planning
Labor Relations
Workforce Planning
Administrative Support Keywords
Administrative Support
Office Administration
Document Management
Scheduling
Timekeeping
Event Planning
Data Entry
Customer Service
MS Office Suite (Excel, Word, Outlook, PowerPoint)
Project Management
Database Management
Report Generation
Travel Arrangements
Meeting Coordination
Technical Skills
MS Office (Outlook, Excel, Word, Teams, OneNote)
SAP
SharePoint
Adobe Pro
HRIS (e.g., Workday, BambooHR, ADP)
ATS (Applicant Tracking Systems)
Payroll Systems (e.g., KRONOS, PayChex)
Soft Skills
Effective Communication
Interpersonal Skills
Problem-Solving
Team Collaboration
Attention to Detail
Organizational Skills
Time Management
Adaptability
Contact this candidate