Customer Service Success
Resume:
Dear Hiring Manager,
I am writing to express my enthusiastic interest in the Intern - Retention and
Renewals position at Medium, as advertised on Sage.com. I am particularly drawn to this opportunity to contribute to your Renewals and Customer Success teams within the dynamic medium business segment.
My experiences as an Administrator/Receptionist at Sandton Thai Massage and Spa and as a Hostess at Tasha’s Nelson Mandela Square have equipped me with a strong foundation in customer service, communication, and organizational skills – all of which I understand are crucial for ensuring a smooth and professional renewal experience, as highlighted in the job description. In my role at Sandton Thai Massage and Spa, I consistently provided exceptional customer service, proactively addressed customer needs, and efficiently managed communications, contributing to positive customer engagement. Similarly, at Tasha’s, I honed my ability to build rapport with guests and handle inquiries professionally, ensuring a positive first impression and overall satisfaction.
Furthermore, my internships at Digital Girl Africa and the University of Johannesburg Community Engagement Centre have provided me with valuable experience in outreach, partnership development, and digital communication. At the University of Johannesburg, I directly supported integrated learning initiatives by facilitating patient experience surveys and developing a website to enhance an organization's online visibility – demonstrating my ability to contribute to data-driven initiatives and leverage digital platforms. My proactive approach in recruiting partners for Digital Girl Africa also underscores my ability to build relationships and communicate effectively to achieve organizational goals.
The opportunity to serve as a key point of contact for customers during their contract renewal cycle, support internal teams with data management, and identify potential upsell opportunities strongly aligns with my proactive attitude, strong organizational skills, and analytical thinking. I am eager to learn more about renewals strategy, customer success, and revenue growth within a real-world business context and contribute to the Sage Medium Segment’s cloud migration strategy.
I am a highly motivated and detail-oriented individual with excellent written and digital communication skills, and I am confident in my ability to quickly learn and contribute meaningfully to your team. I am excited about the prospect of a hybrid role based in Johannesburg and am available for an interview at your earliest convenience.
Thank you for your time and consideration.
Sincerely,
Nkgodiseng Maria Kekana
Nkgodiseng
Maria
Kekana
> Public Relations Graduate
> Business Management
Student
Number 34, 6th Avenue
Alexandra
2090
*********************@*****.***
OBJECTIVE
A highly motivated and detail-oriented individual with a proven ability to provide exceptional customer service and manage communications effectively, gained through experience in client-facing roles. Possessing strong organizational and interpersonal skills, I am eager to transition my capabilities into the field of customer success and retention.
I am seeking an internship position to apply my proactive approach and developing analytical skills in contributing to customer satisfaction and revenue growth within a dynamic medium team at Sage. I am keen to gain practical experience in the contract renewal process, support the achievement of revenue targets, and foster strong, lasting relationships with customers.
EXPERIENCE
December 2022 – November 2023
Sandton Thai Massage and Spa
Administrator/Receptionist
> Managed daily bookkeeping tasks, ensuring accurate financial records.
> Handled incoming calls and booking inquiries, efficiently scheduling appointments.
> Responded promptly to email and social media communications, maintaining positive customer engagement.
> Received and organized spa stock, ensuring adequate inventory levels.
> Confirmed customer bookings proactively, minimizing no-shows and optimizing scheduling.
> Maintained a clean and organized spa environment, including treatment rooms, changing rooms, and towel management.
> Arranged refreshments for customers, enhancing their overall spa experience.
> Processed various payment methods (online, cash, voucher) accurately and efficiently.
> Provided exceptional customer service, proactively addressing needs and ensuring satisfaction (Floater role).
March 2021 – December 2022
Tasha’s Nelson Mandela Square
Hostess
> Greeted and welcomed guests, ensuring a positive first impression.
> Efficiently managed order taking and relayed information accurately to service staff.
> Coordinated guest seating arrangements, optimizing flow and managing waitlists effectively.
> Handled telephone inquiries and managed booking requests with professionalism.
Nkgodiseng
Maria
Kekana
> Public Relations Graduate
> Business Management
Student
Number 34, 6th Avenue
Alexandra
2090
*********************@*****.***
Page 2
> Proactively addressed customer needs and ensured satisfaction in a floater role.
July – September 2019
Digital Girl Africa (NGO)
Public Relations Intern
> On behalf of the organisation, I recruited computer centers and schools with computer facilities for partnership and collaboration purposes to inspire, educate and expose young women to the digital space and how they can utilize technology for their benefit.
> Cultivated partnerships with computer centres and schools equipped with computer facilities to further the organization's mission of inspiring, educating, and exposing young women to the digital space.
> Spearheaded outreach and communication efforts to recruit potential collaborators, highlighting the benefits of technology and its applications for young women.
> Facilitated the establishment of collaborative relationships aimed at empowering young women through digital literacy and engagement. Key Competencies
> Proactive Outreach & Partnership Development
> Exceptional Communication & Interpersonal Skills
> Strong Work Ethic & Engaging Presentation Skills
> Proficient in Microsoft Office Suite
> Analytical & Data-Oriented
> Highly Organized & Detail-Oriented
> Tech-Savvy & Digitally Aware
> Effective Time Management & Prioritization
April – June 2019
University of Johannesburg: Community Engagement Centre Public Relations Intern
As part of my work on integrated learning:
> I facilitated patient experience surveys in multiple wards at the Charlotte Maxeke Hospital to support integrated learning programs.
> I developed and launched a website for Bambanani Garden, increasing their online visibility and supporting community service efforts. EDUCATION
2025 - Ongoing
University of Johannesburg (Bunting Road Campus)
Advanced Diploma in Business Management
> Financial Management & Aspects
Page 3
> Management Economics
> International & Strategic Management
2017 - 20219
University of Johannesburg (Bunting Road Campus)
National Diploma in Public Relations and Communication
> Communication Management
> Public Relations
> Media
2016
Alexandra High School
Matric: Bachelor’s Admission
> Sepedi Home Language
> English First Additional Language
> Life Orientation
> History
> Mathematical Literacy
> Geography
> Life Sciences
REFERENCES
Head: Public Relations and Communication Department Mapula Tlou
> **************@*****.***
Community Engagement Specialist: University of Johannesburg Andy Balaram
> ********@**.**.**
> +27 559 9018
Floor Manager: Tasha’s Nelson Mandela Square
Angeline Kalala
Manager: Sandton Thai Massage and Spa
Mordy Siwawa
REPUBLIC OF SOUTH AFRICA
NATIoNAL IDENTITY CARD
Surnanne
KEKANA
Names:
NKGODISENG MARIA
Sex
Nationality
RSA
entity Number
Date of Birth.
13 JUN 1998
Country RSA ol Birth: Signature:
Status
cITIZEN
SOUTH
AFRICAN
POLICE
SERVCE
COMMUNITY
SEAVICE
CENTRE
(cSc)
025
-02-06
Gonditions
ALEXANDRA
ldentification Act,Act 68 of 1997
h o r e n q u i r y orveriticatinepament o l Home AMairs Department of Home Affairs in terms of the
This card has been issued by the
H found pieaser e l u r n t
Date of Issue
04 NOV 2015 SU:D-AFRKAANS
POSIEDIE
purposesc o n t a c t O80060 1190
100691202
iCE
FRCENUMBRrC>
University of Johannesburg
Proof of Rogistration
JOHANÑESBURG
Date Generated1Jan 2025
SAUTENG,2090
Eremot
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z z z
cal Aid Schemes and income
25to 31-Dec-2025
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