Human Resources Customer Service

Michael Singh

(***) ***-*** - **********@*****.*** - linkedin.com/in/michael-singh

Objective – Human Resources Professional with a Diverse Skill Set Seeking to Join & Enhance a Great Organization.

Education

-Michigan State University – East Lansing, MI

-Human Resources Masters Certificate - Eli Broad College of Business – 2015

-Bachelor of Arts in Interpersonal and Organizational Communication – 2003

-University of Phoenix – Phoenix, AZ - MBA 2010

Work Experience

-Magna International - Lansing, MI

-Senior Human Resources Generalist – April 2016 - Present

oPayroll – ADP – Workforce Now & Enhanced Time.

oWorkday - Benefit Enrollments, Pay Changes.

oEmployee Relations – Open Door Process & Customer Service Approach.

oRecruiting & Onboarding – Internal & External Training & Orientation.

oPerformance Appraisals – Corrective Actions & Annual Reviews.

oEvents – Holiday Party, Family Day, 6K, Golf Outing, Etc.

oDatabase Management – Attendance, Performance/Behavior.

oLean Department Champion – 5s & Process Improvement/Cost Savings & Wellness.

-McLaren Greater Lansing – Lansing, MI

-Food & Nutrition Supervisor – August 2013 – April 2016

oDietary Patient Needs – Tray-line Service For All Meals with Attention to Restrictions/Requirements.

oStaffing – Scheduling, Employee Relations.

oCafé Service – Managed Inventory & Customer Interactions.

-Grille 23 – Hartland, MI

-General Manager – August 2003 – September 2012

oFront & Back of House – Staffing, Inventory Management & Operations of Business.

oPayroll & Finances – Processing, Accounting Duties.

oCustomer Service – Relations, Promotions & Culture Management.

Personal/Qualifications

oHighly Motivated, Hard Working, Honest, Team Oriented, Works Well with Others,, Positive Attitude, Excellent Attendance, Strong Communication Skills, Detail Oriented, Analytical/Adaptive Thinking.

oStrong Technical Skills - Microsoft, ADP, Workday, People-Soft, People-Net, Mac OS

oFMLA & First Aid Certified.

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