Customer Service Representative
Resume:
Monic Flores
Phoenix, AZ *****
********@*****.***
Professional Summary
• Customer Service Representative 10+ yrs. offering solid skills in customer relations and the resilience
to handle the challenges of fast-paced environments, Multitasking abilities and a self-motivated nature.
Capable of working alone or in teams to accomplish on-time and accurate Customer Care.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Supervisor
Prestige janitorial services-Scottsdale, AZ
February 2019 to February 2025
• Performed regular inspections of facilities to identify maintenance needs and prioritize repairs
• Coordinated with external contractors for specialized repairs or services, ensuring timely completion
within budget constraints
• Maintained accurate records of maintenance activities, including work orders, equipment logs, and
inventory levels
• Created schedules for routine maintenance tasks to ensure compliance with safety regulations and
minimize disruptions to operations
• Conducted training sessions for staff on proper use of equipment and adherence to safety protocols
Cashier
Fresh Cutz-Phoenix, AZ
January 2018 to March 2019
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing
their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer
issues
• Collaborated with the store management team to resolve pricing discrepancies or product returns
Cashier
Pull-A-Part-Phoenix, AZ
January 2018 to December 2018
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic
payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer
issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
Dispatcher
Anderson Security Agency Ltd.-Phoenix, AZ
January 2016 to December 2017
• Coordinated and dispatched a fleet of XX vehicles to ensure timely delivery of goods and services
• Managed daily schedules, assigning drivers to specific routes based on customer demands and driver
availability
• Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary
adjustments to optimize efficiency
• Maintained constant communication with drivers via radio or phone to provide updates on traffic
conditions, route changes, or customer requests
Customer Service Representative
AHCCCS- State of Arizona-Phoenix, AZ
April 2015 to March 2017
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring
customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance
metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide
accurate information
Data Entry Clerk
Department Of Economic Security-Phoenix, AZ
August 2013 to February 2014
• Accurately entered and verified data into company database, ensuring high levels of accuracy and
completeness
• Performed regular data quality checks to identify and correct errors, maintaining a clean and reliable
database
• Maintained confidentiality of sensitive information by adhering to strict security protocols and
procedures
• Managed large volumes of data entry tasks within tight deadlines, consistently meeting or exceeding
productivity targets
• Collaborated with cross-functional teams to gather necessary information for data entry purposes
Customer Service Representative
Dynamic Living Counseling-Phoenix, AZ
January 2012 to August 2013
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring
customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance
metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide
accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
Education
Junior High School Education
Alhambra High School - Phoenix, AZ
January 1999 to August 2000
Skills
• Relationship management
• Driving (10+ years)
• Customer service (10+ years)
• Cash handling (5 years)
• Commercial Cleaning (10+ years)
• Leadership (5 years)
• Supervising experience (2 years)
• Maintenance
• Custodial experience (10+ years)
• Hospitality
• Sanitation
• Cold Calling (10+ years)
• Databases (5 years)
• Boiler (5 years)
• Good listenermotivated in helping othersmulti-task in a fast paced work environmentexcellent verbal
and written communication skills /English (10+ years)
• Customer relationship management
Certifications and Licenses
Boiler License
Driver's License
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