Data Entry Customer Service
Resume:
Barbara Duck
Columbus, KS *****
*******@*****.***
Professional Summary
Detail-oriented and highly skilled customer service representative with extensive experience in data entry, billing/credits, and office management. Strong background in handling high volume calls, maintaining customer relationships, and processing payments. Proficient in Microsoft Office, 10-key data entry, and multi-line phone systems. Adept at working in fast-paced environments, managing multiple tasks simultaneously, and providing excellent service. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Hub-Galena, KS
January 2022 to May 2025
• Process billing/credits
• Take orders and provide customer care with attention to detail.
• Manage filing, data entry, and 10-key data entry task
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
• Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
• Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
• Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
Operations and Transportation Assistant
Specialty Foods Distribution Inc-Joplin, MO
September 2021 to February 2022
• Liaison between drivers,management and sales staff
• Proficiency in ten keys
• Closing of driver routes
• Collection of daily route monies
• Data entry in Excel
• Resolved customer inquiries regarding shipment status or delivery issues promptly and professionally
• Utilized transportation management software to generate reports on key performance indicators (KPIs), such as on-time delivery rate and freight costs
• Analyzed data from various sources including ERP systems or spreadsheets in order make informed decisions about routing options
• Maintained accurate records of all shipping documentation including bills lading, customs forms, and invoices
• Liaised with customer service department address any concerns or complaints related transportation services
• Managed and maintained accurate records of incoming and outgoing shipments, ensuring proper documentation and compliance with regulatory requirements
• Coordinated transportation logistics, including scheduling pickups and deliveries, tracking shipments, and resolving any issues or delays
Secretary
The Touch Up Shop-Joplin, MO
August 2020 to June 2021
• Screened and directed incoming calls, providing information and taking messages as necessary
• Maintained confidential files and records in accordance with company policies
• Ordered office supplies and managed inventory to ensure smooth operations of the office
• Prepared correspondence, reports, memos, and presentations for executives using Microsoft Office Suite
• Managed and maintained executive calendars, scheduling appointments and coordinating meetings
• Screened and directed incoming calls, providing information and taking messages as necessary
• Prepared correspondence, reports, memos, and presentations for executives using Microsoft Office Suite
• Maintained confidential files and records in accordance with company policies
• Processed and submitted insurance claims for reimbursement, ensuring accuracy and adherence to billing guidelines
• Investigated and resolved billing discrepancies or denials by communicating with insurance companies and patients
• Managed accounts receivable by monitoring unpaid claims, following up on outstanding balances, and initiating collections when necessary
• Maintained detailed records of all billing activities, including claim submissions, payments received, and adjustments made
• Developed strong relationships with insurance company representatives to facilitate prompt resolution of claim issues
Secretary/Receptionist
JM Farms-Miami, OK
April 2016 to July 2020
• data entry
• scaling trucks in and out
• daily deposit made
• Screened and directed incoming calls, providing information and taking messages as necessary
• Prepared correspondence, reports, memos, and presentations for executives using Microsoft Office Suite
• Maintained confidential files and records in accordance with company policies
• Created spreadsheets to track expenses, budget allocations, or project progress using Excel
• Scheduled interviews with candidates for open positions within the organization
• Provided administrative support to multiple departments by handling various tasks simultaneously
• Developed efficient filing systems both physical (paper) copies and electronic files Education
High school diploma in General Studies
Del City High School-Del City, OK
August 1996 to May 1998
Skills
• Bookkeeping
• Microsoft Office
• Microsoft Outlook
• Insurance Verification
• Accounting
• Communication skills
• Microsoft suite
• Customer service
• Office experience
• Data entry
• Cash handling
• Accounts receivable
• Cleaning
• Multi-line phone systems
• 10 Key Data Entry
• Microsoft Excel
• Accounts Payable
• Cashiering
Certifications and Licenses
Driver's License
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