Customer Service Sales Manager
Resume:
Daniel T. Williams
Joliet, IL 60436
HM 630-***-****
Successful Manager with a proven 25 year success record in operations, business management, sales, customer service and logistics. Displayed proven ability to drive revenue growth and consistently exceeded profit goals by building a dynamic learning and development culture. Cultivated professional rapport in order to maintain cooperative relationships to improve morale and ensure a strategic position in the market place.
Management – Solid background in reorganizing, revitalizing, and simplifying complex problems. Experienced in cultivating strategic business objectives while improving productivity.
Team Building – Decisive team leader with extensive experience recruiting,/hiring and cultivating a team environment; measuring performance efforts through the implementation of learning culture programs and team event planning.
Communication – Strong forward thinking philosophy with well-developed presentation and negotiation skills. Able to develop and establish concepts with consideration to appearance, labor costs, sales and turnover performance while keeping
aligned with corporate strategies.
Professional Experience
Amazon USA February 2022- May 2025
Logistics Management//
I was responsible for inbound and outbound inventory management and logistical movement.
I ensured that on a average 35000 pieces of parcels went to the proper location within the facility.
Ensure that all items were properly marked to ensure smooth movement during scanning process was initiated.
Corrected any product bar codes and CSX codes were needed to be corrected during due diligence.
I was responsible for training and development for new associates as well as existing for my area of responsivity and operations.
Ashley Furniture November 2019-September 2021
Sales Manager/ Associate sales Manager
Daily responsibility to evaluate employee performance and how it reflected on sales goals and customer satisfaction. Implemented direct employee evaluations and training procedures to ensure compliance with company policies and procedures.
Directly worked with Operational/Regional Staff to assist in the transition of company direction and operational changes, to ensure sales goals and customer needs were met or exceeded during transitional period.
Conducted daily audits on inventory issues and customer needs which lowered customer complaint issues lower than company guidelines and objectives.
Provided direction with feedback on financial implications through inventory, operational and performance investments.
ColorTyme Rent to Own/K3 INVESTMENTS June 2016 – October 2019
General Manager/Regional Support
Managed operations for the Joliet store and provided regional support for the Chicagoland locations.
Directed sales to successfully increase monthly and annual revenue goals. Directly responsible for the evaluation of sales goals and performance, and determined plan to meet and or succeed these goals on weekly, quarterly, and yearly basis.
Implemented marketing plans, direct broadcast programs of retailer-focused events, customer referral programs and sales promotions to build customer base and maximize exposure.
Trained, recruited and developed staff for 5 store area to lead in a position of optimal performance.
Monitored profit & loss reports to ensure store’s profitability. Bottom line profit increased by 28% for 2011.
Created, managed and executed plans to increase sales and profits, while holding team members accountable for results.
Provided direction, guidance and the disciplines needed to ensure effective execution of corporate operational/merchandising programs to maintain price integrity and in-stock position for maximized sales and profitability
Provided direction with feedback on financial implications through inventory, operational and performance investments.
Aarons Sales and Lease July 2012 – April 2016
Regional Manager
Managed Regional store operations for 5-11 stores within the Chicago land area.
Directed sales and collections daily to successfully increase monthly and annual revenue goals. Directly responsible for the evaluation of sales goals and performance, and determined plan to meet and or succeed these goals on weekly, quarterly, and yearly basis.
Coordinated with all management personnel daily to evaluate employee performance and how it reflected on sales goals and customer satisfaction. Implemented direct employee evaluations and training procedures to ensure compliance with company policies and procedures on a monthly and semiannually basis.
Trained, recruited and developed staff for 5-11 store area to lead in a position of optimal performance.
Communicated with the stores, coaching teams to identify store-specific merchandise requirements. Informed Divisional Staff of store level merchandise assortment and pricing opportunities in order to improve total store performance.
Received and responded to customer concerns; determined methods for resolving issues, identified and demonstrated
opportunities for increasing customer service satisfaction.
Ensured the implementation of corporate merchandising, Operations and Human Resources.
Coached, trained and supervised store coaching teams and associates to improve total store sales and profitability
Focused on the individual performance of direct reports, providing feedback about accomplishments and pays attention to developmental needs.
Focused on the individual performance of direct reports, providing feedback about accomplishments and attention to developmental needs.
Job Skills
Strong written and verbal communication skills.
Quality leadership abilities.
Hands-on manager, capable of efficiently managing business operations.
Proficient in making critical decisions and implementing solutions under tight timelines.
Willingness to listen, take direction and provide a take-charge dynamic open-minded attitude.
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