Medical Assistant Customer Service
Resume:
Natascha Rodriguez
Manteca, CA *****
************@**.*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Medical Assistant
Stanislaus County Health Services Agency-Modesto, CA October 2022 to Present
• Managed patient medical records by accurately documenting information in electronic health record systems
• Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
• Coordinated referrals to specialists or other healthcare providers based on physician recommendations
• Collaborated with insurance companies to verify coverage eligibility for patients' medical services
• Participated in staff meetings to discuss updates on policies, procedures, or changes in healthcare regulations
• Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
• Contributed to a positive work environment through effective communication with colleagues
• Assisted with administrative tasks such as filing documents or processing paperwork
• Served as a liaison between patients/families and healthcare providers to facilitate smooth communication flow
• Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentation and retrieval of patient information
• Assisted with patient billing processes, including verifying insurance coverage and submitting claims
• Demonstrated empathy and professionalism when dealing with patients from diverse backgrounds or those experiencing distressing situations
• Managed multiple tasks simultaneously while maintaining attention to detail and accuracy Medical Assistant
Premise Health-Pleasanton, CA
November 2021 to March 2022
• Registering new patients/ identity and insurance verification
• Insurance approvals for patient Referrals.
• Billing and coding verification & documentation on EHR for office visits.
• Procedure tray set up and assisting provider prn.
• Point of care tests & cultures along with daily covid 19 testing.
• Quality control & documentation
• Phlebotomy (2 years experience)
• Transcribing labs for accurate distribution.
• Medication & vaccine injections 3+ years of age.
• Patient rooming and vitals.
• Recording chief complaint and other medical history.
• Hand-offs to provider with appropriate info needed for visit.
• Scheduling and answering phones.
• Logging any patient communication in chart whether by phone or online portal.
• Contacting pharmacies for medication refills.
• Staying up to date and recording all expiring items in office and reordering/ restocking what is needed.
• Sanitizing rooms, objects or machines after use of every patient.
• Immediately notifying manager & medical director for any emergencies.
• In office services- ECGs, ear lavage, breathing treatments, vision screening. Medical Assistant
MACT HEALTH BOARD-San Andreas, CA
November 2019 to April 2020
• Administration of vaccines/ medications.
• Obtaining vitals, reason of visit and rooming patients.
• Physicals
• Updating EHRs
• In office services- ECGs, ear lavage, suture removal, breathing treatments, audiograms, vision/ ishihara screening.
• Giving patients visit summary and after care instructions
• Performing blood draws.
• Specimen handling and packaging.
• Sanitizing autoclave.
• Medical record managing and documentation.
• Scheduling patients.
• Insurance claims.
• Restocking and sanitizing rooms.
• Daily quality control.
• Setting up sterile instruments and equipment for procedures.
• Obtaining prior authorizations and referrals.
• Medication refills.
• Documentation for vaccine storage & handling.
Medical Assistant
Co Occupational Medical Partners-Manteca, CA
January 2018 to October 2018
• Assisted MD, PA and NPs in patient examinations, procedures, and treatments
• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
• Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
• Administered medications under the direction of healthcare professionals
• Performed basic laboratory tests including collecting specimens and conducting routine tests
• Documented information in electronic health record systems
• Scheduled appointments for patients.
• Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself
• Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
• Provided support during medical procedures by preparing equipment, sterilizing instruments, or assisting with wound care
• Collaborated with the pharmacy department to ensure timely prescription refills for patients
• Safely disposed of biohazardous waste materials according to established protocols Education
Diploma of completion Eaton Pediatrics Tracy, CA Medical Assistant Extern
[200 Hours] October 2017 to December 2017 in Medical Assisting UEI College-Stockton, CA
October 2017 to December 2017
Skills
• BOOKKEEPING
• ICD-9
• Vital Signs
• Medical Records
• Maintain safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.
• CPT Coding
• CONTENT MANAGEMENT SYSTEM
• Phlebotomy
• Scheduling
• Medical Office Experience
• Laboratory Experience
• EMR
• Keep equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Insurance Verification
• Clerical Experience
• Injections
• Customer service
• AUTOCLAVE
• Medical Terminology
• 45 WPM
• ICD-10
• EKG
• Patient Care
Certifications and Licenses
CPR Certification
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