Post Job Free
Sign in

Medical Assistant Customer Service

Location:
Manteca, CA
Salary:
23.00/ hr
Posted:
July 22, 2025

Contact this candidate

Resume:

Natascha Rodriguez

Manteca, CA *****

************@**.*****.***

+1-209-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Medical Assistant

Stanislaus County Health Services Agency-Modesto, CA October 2022 to Present

• Managed patient medical records by accurately documenting information in electronic health record systems

• Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally

• Coordinated referrals to specialists or other healthcare providers based on physician recommendations

• Collaborated with insurance companies to verify coverage eligibility for patients' medical services

• Participated in staff meetings to discuss updates on policies, procedures, or changes in healthcare regulations

• Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times

• Contributed to a positive work environment through effective communication with colleagues

• Assisted with administrative tasks such as filing documents or processing paperwork

• Served as a liaison between patients/families and healthcare providers to facilitate smooth communication flow

• Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentation and retrieval of patient information

• Assisted with patient billing processes, including verifying insurance coverage and submitting claims

• Demonstrated empathy and professionalism when dealing with patients from diverse backgrounds or those experiencing distressing situations

• Managed multiple tasks simultaneously while maintaining attention to detail and accuracy Medical Assistant

Premise Health-Pleasanton, CA

November 2021 to March 2022

• Registering new patients/ identity and insurance verification

• Insurance approvals for patient Referrals.

• Billing and coding verification & documentation on EHR for office visits.

• Procedure tray set up and assisting provider prn.

• Point of care tests & cultures along with daily covid 19 testing.

• Quality control & documentation

• Phlebotomy (2 years experience)

• Transcribing labs for accurate distribution.

• Medication & vaccine injections 3+ years of age.

• Patient rooming and vitals.

• Recording chief complaint and other medical history.

• Hand-offs to provider with appropriate info needed for visit.

• Scheduling and answering phones.

• Logging any patient communication in chart whether by phone or online portal.

• Contacting pharmacies for medication refills.

• Staying up to date and recording all expiring items in office and reordering/ restocking what is needed.

• Sanitizing rooms, objects or machines after use of every patient.

• Immediately notifying manager & medical director for any emergencies.

• In office services- ECGs, ear lavage, breathing treatments, vision screening. Medical Assistant

MACT HEALTH BOARD-San Andreas, CA

November 2019 to April 2020

• Administration of vaccines/ medications.

• Obtaining vitals, reason of visit and rooming patients.

• Physicals

• Updating EHRs

• In office services- ECGs, ear lavage, suture removal, breathing treatments, audiograms, vision/ ishihara screening.

• Giving patients visit summary and after care instructions

• Performing blood draws.

• Specimen handling and packaging.

• Sanitizing autoclave.

• Medical record managing and documentation.

• Scheduling patients.

• Insurance claims.

• Restocking and sanitizing rooms.

• Daily quality control.

• Setting up sterile instruments and equipment for procedures.

• Obtaining prior authorizations and referrals.

• Medication refills.

• Documentation for vaccine storage & handling.

Medical Assistant

Co Occupational Medical Partners-Manteca, CA

January 2018 to October 2018

• Assisted MD, PA and NPs in patient examinations, procedures, and treatments

• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies

• Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately

• Administered medications under the direction of healthcare professionals

• Performed basic laboratory tests including collecting specimens and conducting routine tests

• Documented information in electronic health record systems

• Scheduled appointments for patients.

• Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself

• Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently

• Provided support during medical procedures by preparing equipment, sterilizing instruments, or assisting with wound care

• Collaborated with the pharmacy department to ensure timely prescription refills for patients

• Safely disposed of biohazardous waste materials according to established protocols Education

Diploma of completion Eaton Pediatrics Tracy, CA Medical Assistant Extern

[200 Hours] October 2017 to December 2017 in Medical Assisting UEI College-Stockton, CA

October 2017 to December 2017

Skills

• BOOKKEEPING

• ICD-9

• Vital Signs

• Medical Records

• Maintain safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.

• CPT Coding

• CONTENT MANAGEMENT SYSTEM

• Phlebotomy

• Scheduling

• Medical Office Experience

• Laboratory Experience

• EMR

• Keep equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

• Insurance Verification

• Clerical Experience

• Injections

• Customer service

• AUTOCLAVE

• Medical Terminology

• 45 WPM

• ICD-10

• EKG

• Patient Care

Certifications and Licenses

CPR Certification



Contact this candidate