Team Lead A
Resume:
Tasha L. Beamon
Team Lead
*** *. ****** **., *********, TX 75146
*****.*******@*****.***
OBJECTIVE
To obtain and secure a position that will enable me to use my strong organizational skills, Microsoft expertise, and my ability to work individually or in a group through the efficient use of previous experience and skills.
EDUCATION —
EXPERIENCE
Cedar Valley College, Lancaster, TX (1996-1997) – Completed 15 college hours towards Associate’s Degree in Business Administration
2004 - Present
Team Lead • Wells Fargo Dealer Services
2000-2002
Collector • Auto One Acceptance
1997-1999
Financial Consultant • Ugly Duckling Finance
As a Team Lead, I work with past-due customers to offer solutions for bringing accounts up-to-date. I develop location information/skip trace debtors for purpose of collecting past due payments and perform basic secretarial duties, such as answering phones, filing, date entry, handling correspondence via post, email and fax, etc.
KEY SKILLS —
COMMUNICATION
Microsoft Office Suite
Customer Service
Financial Services
Skip Tracing
Collections
Sales
Type 50 WPM
10-Key Touch
I have exceptional problem-solving skills with team members and customers, I can de-escalate problematic calls, and effectively deliver month end reviews. In working with collections, my work performance has exceeded expectations. My expected resolution rate was 54% and I averaged 63%. The expected contract rate is 10% and I averaged 12%. The monthly quality assurance expectation is 90% and I average 96%. In October 2010, I earned a certificate for presentation skills.
LEADERSHIP
As a Team Lead, I have led on average a team of 13 members, and trained onboarding employees on systems, policies, and procedures. I led one of the top performing teams for 5 out of 12 months and have also designed templates for quick notes.
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