Operations Manager Quality Assurance

Amanda Lee

Moline, IL ***** 301-***-**** *******@*****.***

linkedin.com/in/amandalee83

Professional Summary

Operations Manager and U.S. Navy Veteran with over 20 years of experience leading healthcare operations, managing cross-functional teams, and driving performance in high- stakes environments. Proven track record of optimizing processes, enhancing compliance, and delivering patient-centered outcomes across multi-site medical facilities. Recognized for strategic vision, team leadership, and data-driven problem-solving. Core Competencies

Healthcare Operations Management Multi-Site Oversight Regulatory Compliance Performance Metrics Process Improvement Team Development & Coaching Audit Readiness Strategic Resource Planning Quality Assurance Patient Experience Optimization

Professional Experience

U.S. Navy — Various Locations

2004 – 2025

Regional Operations Manager (Health Services)

- Directed operations across 19 military medical facilities, overseeing clinical workflows, administrative teams, and regulatory programs.

- Supervised 72 staff members, improving interdepartmental collaboration, documentation, and performance metrics.

- Standardized procedures and implemented internal audit protocols to ensure readiness and compliance.

- Analyzed and reported KPIs to enhance efficiency, staff utilization, and quality of care.

- Aligned operational goals with mission priorities through strategic leadership and stakeholder coordination.

Clinic Operations Manager

- Managed day-to-day operations of a high-volume clinic serving 700+ patients.

- Led performance reviews, scheduling, and training across multidisciplinary teams.

- Ensured clinic adherence to federal healthcare regulations and accreditation standards.

- Conducted audits and quality control measures to streamline care delivery and reduce delays.

Compliance & Training Coordinator

- Designed and led compliance audits, documentation checks, and workforce training programs.

- Championed safety and accreditation initiatives, maintaining high standards of care and operational integrity.

Case Management Supervisor

- Directed recovery and transition plans for complex patient cases, working across departments.

- Improved case tracking and reduced delays by optimizing communication pipelines and discharge planning.

Education & Certifications

Bachelor of Science in Healthcare Administration – Southern New Hampshire University, 2023

Hospital Corpsman A-School – U.S. Navy, Completed 2004 BLS for Healthcare Providers – American Red Cross, Expires 2027

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