Customer Service Data Entry
Resume:
F L A V I A S Z T U B I N S K I
C O N T A C T
******.**********@*******.***
Lansdale, Pa 19446
UNIVERSITY OF SAINT AMELIA
PONTA GROSSA - BRAZIL
Ba in Communications
MONTGOMERY COUNTY
COMMUNITY COLLEGE - BLUE BELL,
PA
Associate in applied Science Health
Service Management _Cum Laude
Graduation
E D U C A T I O N
S K I L L S
Contract Negotiation & Compliance;
Cross-Functional Collaboration; Office
Administration & Organizational
Support; Data Entry & Documentation
Management; CRM Systems:
Salesforce, Oracle, DocuSign,
PowerApps; Customer Service
Excellence; Microsoft Office Suite
(Word, Excel, PowerPoint, Outlook);
Bilingual: Fluent in Portuguese &
English, Spanish.
P R O F I L E S U MMARY
Results-oriented professional with extensive experience in contract management, customer service, and cross-function collaboration. Skilled in administrative tasks, process optimization, and enhancing operational efficiency. Known for strong organizational abilities, keen attention to detail, and the capacity to manage multiple tasks in dynamic, environments. Fluent in Portuguese and English, with basic Spanish proficiency. Eager to leverage these strengths in role that supports business operations and drives excellence in service delivery.
WORK E X P E R I E N C E
Thales Group DEC 2022 - JAN 2025
Customer Service Representative
Coldwell Banker Realty FEB 2022 - JUL 2024
Real Estate Agent
GeoBlue JUL 2016 - APR 2019
Provider Relations Specialist
Managed contract processes, ensuring smooth coordination across Sales, Accounts Receivable, Project Managers, and production sites for timely order fulfillment. Maintained a database of contracts, renewals, and compliance documentation for accurate data entry. Collaborated with Finance and Sales to ensure invoice accuracy and resolve discrepancies. Served as the main point of contact for clients on contract and invoicing issues, providing prompt resolutions. Ensured compliance with company policies and deadlines for invoicing activities. Monitored KPIs to drive continuous improvement. Addressed billing and service inquiries, strengthened client relationships, and ensured adherence to the Order-to- Invoice process. Managed escalations and participated in process improvements for better service and efficiency.
Guided buyers and sellers through the real estate market, ensuring smooth transactions. Collaborated with sellers from listing to open houses, assessing buyer and renter needs, budgets, and timelines. Led negotiations, providing advice on market trends, pricing, financing, and legal requirements. Built strong relationships with lenders, contractors, and attorneys to offer comprehensive referrals. Committed to ongoing development with 60 hours of training every two years. Prepared offers, contracts, leases, and closing statements, ensuring legal compliance. Managed recruitment and development of international healthcare providers, overseeing contracting, pricing negotiations, and compliance with local regulations. Led provider onboarding and credentialing across multiple countries, ensuring adherence to industry standards. Utilized bilingual skills to support providers in Brazil, Europe, and Asia. Negotiated contracts, ensuring mutually beneficial agreements and compliance with SLAs. Acted as the main point of contact for providers, resolving inquiries related to claims, billing, and reimbursement. Collaborated with cross- functional teams to improve processes and efficiency. Delivered training on policy updates and new insurance products. Supported claim investigations and other assigned duties.
Between 20119 to 2022 took
maternity leave to focus on
family. I stayed current with
online courses in Real Estate.
WORK G A P
INSTITUTE OF REAL ESTATE - THE CE
SHOP 2022 LICENSED
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