Business Analyst Power Bi

JANET ODOFIN

Toronto, ON

+1-437-***-**** ************@*****.*** LinkedIn

PROFESSIONAL SUMMARY

Business Analyst with 5+ years of experience collaborating with cross-functional teams to deliver data-driven solutions that improve operational efficiency and customer experience. Skilled in gathering requirements, creating business cases with ROI analysis, and facilitating workshops to align business and technical teams. Proficient in process improvement, user acceptance testing

(UAT), and implementing analytics tools to support decision-making. Adept at working with diverse stakeholders in operat...

CORE COMPETENCIES

• Business Case Development & ROI Analysis

• Stakeholder Engagement & Cross-functional Collaboration

• User Experience Improvement & Process Streamlining

• Workshop Facilitation & Requirements Gathering

• Agile, Scrum & Waterfall Methodologies

• User Acceptance Testing (UAT) & Defect Management

• Data Analytics & Dashboarding (SQL, Power BI, Tableau)

• Change Management & Continuous Improvement

• Business Process Mapping & Optimization

• Clear Communication & Presentation Skills

TECHNICAL SKILLS

Data & Reporting Tools: SQL, Power BI, Tableau, Excel (Advanced) Project & Collaboration Tools: JIRA, Confluence, MS Project, Trello Requirements Documentation: BRD, FSD, RTM, Use Cases, Wireframes Automation & Cloud Tools: Power Automate, SaaS solutions, Microsoft Azure Testing Tools: ALM, UAT planning & coordination

EDUCATION

B.Sc. in Computer Science – Olabisi Onabanjo University, Ogun State (Aug 2006 – Aug 2010) Diploma in Computer Programming – Seneca Polytechnic, Newnham, ON (Sept 2023 – April 2025)

CERTIFICATIONS

Certified Power BI Data Analyst Associate – Nov 2024 Certified Scrum Product Owner (CSPO®) – Dec 2023

Certified Scrum Master (CSM®) – Nov 2023

PROFESSIONAL EXPERIENCE

Business Analyst

DigitalHub Solutions – Remote Feb 2021 – Present

• Collaborated with operations, finance, and IT teams to analyze business needs, gather requirements, and create business cases focused on ROI and operational efficiency.

• Facilitated workshops and stakeholder sessions to identify pain points, streamline workflows, and improve the user experience across internal and external platforms.

• Developed and presented business proposals and documentation to senior leaders, ensuring alignment with organizational priorities and market-leading customer service goals.

• Coordinated and executed UAT cycles, reviewed and prioritized defects, and ensured successful deployment of new features and process improvements.

• Created and maintained dashboards using Power BI and SQL to track KPIs, project performance, and ROI metrics for continuous improvement initiatives. Business Analyst – Digital Health

Lamex Logistics LTD Sept 2019 – Jan 2021

• Worked closely with cross-functional teams to design and deliver digital healthcare solutions, enhancing patient and provider experience.

• Gathered data and created ROI-driven business cases for new projects, aligning financial and operational objectives.

• Facilitated requirements sessions, mapped workflows, and documented business processes for system enhancements.

• Coordinated user testing and training materials to ensure smooth adoption of new systems and processes.

Career Break / Small Business Owner

May 2016 – Aug 2019

• Managed an e-commerce business, overseeing operations, vendor negotiations, and customer experience improvements.

• Leveraged analytics to optimize processes, monitor sales KPIs, and improve overall service delivery.

Customer Care Representative

Compustar Feb 2013 – Apr 2016

• Supported process improvements in service workflows and gathered user feedback to inform operational changes.

• Provided data insights and reports to improve customer satisfaction and streamline service delivery.

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