Customer Service Data Entry
Resume:
Rhonda Thompson
Junior Administration Professional
Contact
New York, NY
*************@*****.***
Objective
Looking for a Customer Service Junior Administration role to apply my problem-solving skills and administrative expertise in a fast-paced environment, ensuring smooth operations and high levels of customer satisfaction.
Education
Metropolitan College of New
York New York, NY
In Progress
Business Management
Skills
Phone Etiquette
LiveChat Support,
Flexible to change and
procedures
Excellent communication skills,
written and verbal.
Data Entry
Problem-Solving,
Time Management,
Customer Support,
Organization, Event
Coordination, Self-Motivation
Administrative Support
Escalation Handling
Experience
September 2023 to March 2024
Service Analyst • New York Life
Remote/Hybrid
March 2020-November 2021
Customer Service Representative • NYC 311
August 2009-December 2019
Help Desk Technician • Zevia
Communication and marketing skills to act at the contact point between internal team members and clients
Client relationship management skills to maintain professional communication with customers and maintain a high level of customer satisfaction
Budgeting, bookkeeping and planning skills and knowledge of associated computer software
Quality assurance skills to maintain company quality standards of product and services
• Time management and prioritization skills to ensure efficient functioning of schedules and office systems
Communication
Being a team player includes data management, streamlining the efficiency of our team and implementing a follow-up program with our customers to ensure their satisfaction at all times. We were able to increase customer satisfaction by 15%.
Leadership
2000-2023 PTA President
I built the school’s Parent Teacher Association after the pandemic and we creatively fundraised on average $8,000 each school year. The student body was 105.
References
[Available upon request.]
Contact this candidate