Customer Service Social Media
Resume:
BRADLEY DALI
CONTACT
Pretoria, Gauteng 0002
*********@*****.***
SKILLS
• Organisational efficiency
• Microsoft Office
• Service-orientated
• Point of sale systems
• Microwave and appliance cleaning
• Creativity in problem-solving
• Social media knowledge
• Written correspondence
• Client relations
• Schedule management
• Presentation skills
• Dietary requirements and allergen
management
• Organisational awareness
• Team player
• Stress resilience
• FIFO rotation
• Catering delivery
• Event coordination
• Empathy towards customers
• Presentation creation
• Equipment sterilisation
• Data confidentiality
• Performance under pressure
• Patience and diplomacy
• Constructive criticism handling
• Excellent telephone manner
LANGUAGES
English: C2
Proficient
Zulu: C2
Advanced
Sotho: A2
Elementary
-With more than a decade of progressive experience in Hospitality, I have grown more multilingual and multicultural. I remain highly driven, with extensive experience working in customer-facing environments.
-Excellent product knowledge and customer service skills.
-Passionately working to raise service standards and maintain workplace efficiency.
-Highly organized with a knack for multitasking and problem-solving in fast-paced environments.
-A reliable team player with a cheerful attitude and commitment to helping colleagues and customers.
-Maintaining smooth operations and ensuring customer satisfaction.
-Strong background in various support tasks, including customer service and administrative duties.
-Quick to adapt to new challenges, prioritising tasks to meet deadlines and deliver high-quality results.
-I bring a positive attitude and commitment to contributing to the team and organization's success, yet also able to studiously work autonomously.
-Passionate about delivering outstanding quality service as noted in client feedback.
-The utilization of effective communication skills to build meaningful and trusting relationships that exceed customer expectations.
-Adaptable with diligent work ethic dedicated to quality and return business.
EXPERIENCE
December 2024 - Date
Freelance Transcriber (Remote) Rev
• Transcribing audio files to text
• Tagging issues with audio files
• Editing transcribed text to fix errors
• Delivered transcribed documents ahead of schedule, enhancing client satisfaction.
• Engaged in continuous professional development to enhance skills and knowledge, staying ahead in the competitive transcription industry.
• Increased transcription speed over time through consistent practice and application of efficient typing techniques August 2022 - December 2024
General Assistant Protea Hotel Fire & Ice Menlyn Pretoria, Pretoria, South Africa
• Customer Service
• Restaurant & Banqueting Server
• Concierge
• Janitorial and scullery duties to ensure smoother daily business operations
• Maintenance and upkeep of the property
• Effectively working within a team to ensure those needs are fully met
Afrikaans: A2
Elementary
Spanish: B1
Intermediate
HOBBIES AND INTERESTS
• Life
• Reading
• Creative writing
• Poetry (Spoken Word Artistry)
• A penchant for languages
• Networking
• Human behavior
• Humor
• Music
• Dance
• Podcasts
• Other interests yet to arise
PERSONAL INFORMATION
• South African Citizen
ACTIVE REFERENCES
• Simon Mathe - Audit Manager at
Protea Hotel in Menlyn – 078 075
4299
• Thamu Ncube - Former Manager at
My Bread & Butter in Parkview -078
547 3520
• Farai Chimhapa - Manager at Bottega
Cafe in Parkhurst - 084-***-****
• Trained new members on the Hotel and Restaurant procedures
• Delivered exceptional customer service, resolving queries and complaints with professionalism and courtesy.
October 2020 - August 2022
Freelance Transcriber (Remote) Rev
• Transcribing audio files to text
• Tagging issues with audio files
• Editing transcribed text to fix errors
• Delivered transcribed documents ahead of schedule, enhancing client satisfaction.
• Increased transcription speed over time through consistent practice and application of efficient typing techniques.
• Engaged in continuous professional development to enhance skills and knowledge, staying ahead in the competitive transcription industry.
December 2019 - July 2020
Coffee Shop Chef & Server Ann Harding Cheshire Home (Assisted Living Facility), Johannesburg, Gauteng
• Responsible for setting up shop at the start of each work shift
• Clearly communicating to the clients how their needs will be satisfied
• Flexible in adapting to the customers' ever-changing moods and desires
• Effectively working within a team to ensure those needs, are fully met
May 2013 - December 2019
Waiter Formerly, Scusi Bistro now My Bread & Butter
• Responsible for setting up shop according to function at the start of each work shift
• Clearly communicating to the clients how their needs will be satisfied
• Flexible in adapting to the customers' ever-changing moods and desires
• Effectively working within a team to ensure those needs, are fully met
August 2012 - May 2013
Waiter Bottega Café
• Collaborating well with colleagues to satisfactorily serve patrons at special functions and regular days
• Responsible for organizing and setting up shop at the start of the work day
• Effectively communicating to the customer what the product they were purchasing was
• Being creative and flexible in adapting to the changing needs and desires of clients and finding solutions to the best of my own ability and that of our team
June 2010 - June 2011
Marketing Assistant/Industrial Trainee Weatherford International
• Marketing Research covering the whole Sub-Saharan African region
• Working in liaison with the various country managers in the Sub- Saharan African region telephonically, via e-mail and in person
• Keeping my bosses and the rest of the staff updated on the various rig activity in Sub-Saharan Africa visually, in the form of a Rig Board/Chart
• This chart helped keep track of the competition as well as show how well the company was positioned in the market
• My 'hands-on' approach ensured all the above was achieved on time January 2010 - June 2010
Server Buck 'n Hogg Sports Bar
• Served patrons at special functions such as during the 2010 Soccer World Cup matches, and during normal daily operations and performed duties as instructed
• Responsible for keeping the fridges fully stocked thus ensuring the smooth running of the daily business operations
• Reporting whatever stock that needed replenishing EDUCATION
01/2009
Certificate in Marketing - Level 4 (SAQA) Marketing Management Process, Understanding the Customer, Working as a Marketing Team, Marketing Ethics, Literacy Skills, Windows XP, Product & Product Positioning, Numeracy Skills
Boston Business College, Johannesburg
GPA: Graduated in the top 5 of my class.
01/2008
Matric English, Zulu, Life Orientation, Business Management, Economics, Accountancy, Mathematics
Leads Business College, Johannesburg
GPA: Pass symbol - A
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