Customer Service Assistant Manager

MF

MONICA FRANKLIN

******************@*****.*** 870-***-**** West Helena, AR 72390

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy. Customer service

Team building

Visual merchandising

Inventory management

Employee training

Effective communication

Time management

Problem solving

Money handling

Employee scheduling

Policy enforcement

Verbal and written communication

Orientation and training

Customer service and satisfaction

Team leadership

Coaching and mentoring

Goal setting

Staff supervision

Staff management

Decision-making

Problem-solving

Family Dollars West Helena

Assistant Manager

07/2024 - 05/2025

Assisted in managing daily store operations and employee schedules. Coordinated inventory management and stock replenishment procedures. Supported team training sessions on customer service best practices. Processed customer transactions while ensuring accuracy and efficiency. Maintained visual merchandising standards to enhance product displays. Handled customer inquiries and resolved issues promptly and effectively. Collaborated with management to implement sales promotions and initiatives.

Ensured compliance with safety regulations and store policies during shifts.

Supervised daily operations including scheduling shifts, assigning duties. Double Quick Refuel West Helena

Assistant Manager

01/2016 - 03/2023

Assisted in managing daily store operations and employee schedules. Processed customer transactions while ensuring accuracy and efficiency. Maintained visual merchandising standards to enhance product displays. Handled customer inquiries and resolved issues promptly and effectively. Supervised daily operations including scheduling shifts, assigning duties. Monitored employee attendance records, timekeeping, and payroll information.

Summary

Skills

Experience

Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Strayer University Little Rock, AR

Business Administration and Management

04/2023 - Current

GED Tulsa, OK

11/2013 - 11/2013

Education and Training

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