Customer Service Business Solutions
Resume:
Stacie Gradney
************@*****.***
Summary: Experienced data, systems and administrative professional with special emphasis on payroll, customer service and government filings. Strong detail and organizational skills.
Prior Employer Descriptors Outstanding administrator, quick learner, will take on a challenge, professional, hard-working, dependable, pleasant, efficient, creative thinker, problem solver.
Professional Experience:
Innovative Business Solutions - Rohnert Park, CA August 2007 - February 2025
Payroll & Time and Attendance Specialist
Member of support team for busy local payroll company. Heavy phones and e-ticket customer service to assist clients in resolving user and systems issues related to payroll, time & attendance for Web HCM UKG Ready Platform. Providing Support in professional development and onboarding of new clients, scheduling Trainings on our Web HCM UKG Ready Platform, implementing new company set ups in system. Scheduling training with new clients for Time and Labor as well as Payroll Processing. Time and Labor functions processed before beginning Payroll steps to finalize and deliver scheduled payrolls. Responsible All clients with employees set up as Independent contractor 1099’s annually through 1099 ETC Program Providing clients with Copy A, B & C 1099 NEC forms. Form 1096 when requested by client.
Answering, assigning and resolving submitted cases through Setuply system. Provided client training as needed. Entered time and processed payroll for multiple clients in prior iterations of the Company’s software. Perform other duties and special projects as requested by management. Working in compliance with all company procedures and related standards of position. Staying up to date on annual Federal and State Mandatory Tax Rates, Mileage Reimbursements rates, F.S.A & H.S.A. Annual Contribution Limits and annual Pension/401k/401k Roth Plan Limits . Working knowledge of payroll regulations and wage and hour laws. Staying up to date with annual Minimum Wage Rates for State of CA as well as Counties/Cities. Software: MS Office/Teams; proprietary payroll/HRIS UKG Ready
Toyota Material and Handling – Rohnert Park, CA Oct 2006 - August 2007
Office Assistant (Business relocated)
Basic office duties. answering incoming calls from customers and Road mechanics. Opening work orders for road mechanics in Sonoma County to repair forklifts at different locations. Closing work orders once job has been completed. Billing to client once work order has been completed. Frequent visits to main headquarters in Berkeley for training on TMH system.
Boston Scientific - Santa Rosa, CA May 2006-Oct 2006
Administrative Assistant (Business sold)
Provided administrative support to intellectual property paralegal and attorney for vascular surgery and imaging segment of prominent national medical solutions corporation. Assisted in daily patent prosecution for patent portfolio. Daily administration of docketing system and interaction with outside counsel. Compiled and organized legal documentation. Researched and compiled patent information. Assisted in the development of a filing system for patent portfolio.
References
Brett Podstada- Former Operations Manager at Innovative Business Solutions 707-***-****
Allyson Clark – Current Supervisor at Innovative Business Solution 707-***-****
Charisa Long - Mortgage Servicing Analyst at Provident Funding 707-***-****
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