Property Manager Customer Service
Resume:
EXPERIENCE
MAY **** TO CURRENT
PROPERTY MANAGER
GEN TAO MANAGEMENT LLC - LAS VEGAS, NV
PARK TERRACE APARTMENTS 200 UNITS
* Process vacancy and occupancy paperwork for tenants on behalf of the property.
* Maximize rental income while minimizing expenses through effective planning and control.
* Collect rent payments on time, post late fees and keep delinquency low.
* Approve rental applications based on credit score.
* Collaborate with vendors and negotiate product prices to remain within budget.
* Walk the property every day to ensure curve appeal.
* Process 7-day notices and follow up with evictions 2022 TO MARCH 2023
PROPERTY MANAGER
GREYSTAR - LAS VEGAS, NV
SUMMIT ON NELLIS APARTMENTS 198 UNITS
*Lower vacancy before new ownership takeover.
*Collect outstanding balances due to covid outbreak. (CHAP)
*Collaborate with remodeling contractors and schedule unit services every week.
*Report to investors on the status of the remodeling progress.
*Contract maintenance technicians to lower maintenance work order issues.
*Processed move-ins and move-outs.
*Train new office staff on how to screen prospects according to Nevada Law. Elsie J Mitchell
**********.********@*****.***
Analytical, versatile, and detail-oriented property manager experienced in providing exemplary customer service. Collaborative team player, constantly taking the initiative to generate strategic solutions to resolve challenges and streamline business growth. SKILLS
● Bilingual English & Spanish
● Payroll and Accounts Payable
● Scheduling
● Office Management
● Bank Reconciliation
● Exemplary Customer Service
● Problem Solver
● Accounting
● Facility coordination
2016 TO 2022
PROPERTY MANAGER
SANTA FE & APEX APARTMENTS LLC. - LAS VEGAS, NV
Santa Fe Apartments 150 units/ Apex Apartments 228 units
*Welcomed new residents and reviewed rules and regulations to set tenant/property expectations.
*Verify credit checks and criminal records for future tenants.
*Serve 7-day notices to late payers and proceed with evictions and constable orders.
*Processing move-ins, move-outs, and sending delinquent accounts to the collections department.
*Responsible for hiring and terminating maintenance and leasing personnel, and submitting completed employee packages to HR.
*Followed up with tenants for any complaints or concerns regarding their accounts. 2014-2016
PROPERTY MANAGER
NEVADA HAND - LAS VEGAS, NV
HARRISON PINES I & II SENIOR COMMUNITY 200 UNITS
*Managed 2 properties’ tours, applications, issued notices, evictions, and constable orders.
*Set a budget for all expenses, such as renovations and remodeling.
*Issued work orders for the office and maintenance.
*Fasciliated low- Low-income housing Tax credit (LIHTC), Section 42.
*Collaborated with resident coordinator agent to plan for senior’s accommodations.
*Received shipping from Tree Square Food Bank. Prepare and distribute bags of food to seniors.
*Corresponded with the corporate office to submit weekly reports and meet with the accounting department.
2010 TO 2014
PROPERTY MANAGER
PLP MANAGEMENT MANDALAY BAY AND VALE VIEW APARTMENTS 320 UNIT - LAS VEGAS, NV
*Collected rent payments on time and maintained a low delinquency rate.
*Verified and approved all invoices before sending them to corporate for payment.
*Advertise market vacant apartments to attract tenants.
*Appear in court, and file small claims against delinquent accounts.
*Responsible for monthly marketing reports, and created monthly specials deals. ADDITIONAL WORK EXPERIENCE:
2005 TO 2010 PROPERTY MANAGER RANCHO ALVARADO, 599 UNITS - LAS VEGAS, NV 2003 TO 2005 PROPERTY MANAGER RANCHO VERDE APARTMENTS, 300 UNITS - LAS VEGAS, NV 1999 TO 2022 PROPERTY MANAGER ANZA MANAGEMENT/SHURGARD STORAGE 500 UNITS CA EDUCATION
● GED/ESL Riverside Adult School
● Real Estate Principles Law Comprehensive
● Rancho Santiago college
● Accounting I & Lotus 1-2-3
● Mortgage Loan Originator (2016)
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