Instructional Designer Technical Writer

Ildiko E. Nagy

Marietta, GA 404-***-**** *********@*******.*** www.linkedin.com/in/ildikonagy

Instructional Designer Trainer LMS Administrator

Versatile Instructional Designer with 10+ years of experience creating engaging, results-driven content using Microsoft Office and 5 years creating eLearning content using Articulate 360. Extensive experience administering enterprise-level LMS platforms (Bridge, Workday, PlayerLync). Proven track record in remote work environments, managing content for 5,000+ users, and driving 97%+ curriculum compliance. Skilled in gamification, automation, and multimedia training design.

Technical Sills

eLearning Tools: Articulate Storyline 360, Articulate Rise

LMS Platforms: Workday Learning, Bridge LMS, PlayerLync LMS

Tools & Reporting: Smartsheet, Microsoft 365, ServiceNow, Planview

Design & Development: Instructional Design, SCORM, xAPI, Gamification, User Experience, AI

Soft Skills: Cross-functional collaboration, Remote communication, Stakeholder engagement, Presentation Skills

Professional Experience

Krispy Kreme Doughnut Corporation 2024 TO PRESENT

Remote LMS Administrator Articulate 360 Developer (Contract) April 2024-June 2025

Manage PlayerLync LMS content for 5,000+ users; provide Tier 2 support via helpdesk.

Create and update SmartSheets to organize LMS metadata including links, tags, and assignments.

Develop interactive eLearning modules for decorators and retail staff using Articulate Rise and Storyline.

Lead content coordination across job aids, videos, and multimedia assets for limited-time (LTO) product launches.

Coordinated content to be shared with franchisees and international partners.

Core & Main LP 2019 to 2024

Remote LMS Administrator & Training Specialist January 2020-March 2024

Maintained Bridge LMS and 1,100+ courses for 5,000+ employees with >97% curriculum compliance.

Led technical implementation and migration from Bridge to Workday Learning, including EIB files, course content, and learner data.

Designed and developed cross-departmental eLearning for HR, Safety, IT, Operations, Legal, and Leadership teams using Articulate 360.

Created virtual and in-person training materials, quizzes, job aids, and completion reports for leadership

Remote Technical Writer (Contract) September 2019-December 2019

Created new and edited existing Knowledgebase articles for content and format in ServiceNow. Also created onboarding training documents and job aids for the HR department.

HD Supply, Atlanta, GA 2016 - 2019

Technical Writer Training Specialist – Planview Project March 2018-July 2019

Designed, created and delivered training modules and Quick Reference Guides (QRGs) using Articulate, Word, and PowerPoint for Planview users.

Managed Planview PPM tool, created management reports, and supported project deployment.

Technical Writer Training Specialist – Descartes Project July 2016-March 2018

Designed, created and delivered blended training for 90+ dispatchers and 1,000+ drivers across 40+ sites.

Led nationwide go-live events, virtual and in-person training sessions, and post-deployment support.

Education

Bachelor of Science, Computer Science Accelerated Training in Health Information Technology

University of Georgia, Athens, GA Kennesaw State University, Marietta, GA

Instructional Design and eLearning

Continuing Education Program, 60 hours

University of Georgia, Athens, GA

Community Involvement

Volunteer, Mostly Mutts Animal Shelter Georgia Symphony Orchestra Usher Coordinator

Cast Member (Elm Street Cultural Arts and MFUMC Jubilation) Foster/Adoptive Parent, Cobb County, GA

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