Customer Service Representative
Resume:
Iesha Jackson
**** ********* ****** *, *** F
Baltimore Md, 21215
*************@*****.***
Energetic Customer Service Representative with 5+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Work Experience
Customer Service Representative
Dept Of Labor (DOL)-Columbia, MD
November 2020-December 2021
●Customer Service
●Worked inbound call center
●Greeted customers
●Resolved customer issues
Customer Service Representative
nTech Solutions - Columbia, MD
May 2020 to July 2020
●Training
●Customer Service
CSR - Customer Service Representative
Maximus - Baltimore, MD
November 2019 to January 2020
●Worked in the inbound call center
●Attended 100+ Calls per day
●Greeted customers
●Conducted customer service surveys
●Resolved customer issues
●Managed customer accounts
●Created call center scripts
●Collected and documented orders
●Responded to inquiries and issues
●Responsible for troubleshooting applications
Reason for Job Change: Maternity Leave
Capital Remodeling
Call Center Services - Hanover, MDJuly 2019 to September 2019
●Answer calls and respond to emails
●Handle customer inquiries both over the phone and by email
●Research required information using available resources
●Manage and resolve customer complaints
●Provide customers with product and service information
●Enter new customer information into system
●Update existing customer information
●Process orders, forms and applications
●Identify and escalate priority issues
●Document all call information according to standard operating procedures
●Complete call logs
Order Picker
Pandora Jewelry - Columbia, MD
October 2015 to December 2018
●Picking and packing orders for Brazil,Canada etc.
●Loading and unloading of goods and supplies and ensuring proper handling.
●Ensured the cleanliness and proper stocking of inventory in the work area.
●Ensured that orders are picked and packed accurately and timely for shipment to our customers.
●Able to pick and pack orders for UPS shipments.
●Maintaining quality in the warehouse and keeping track of all damaged/short inventory and reporting the same to the supervising authorities.
●Proper packing, labeling and tagging of the inventory in the warehouse.
●Conducting cycle counts of inventory and managing daily log registers.
●Efficiently carried out all orders of the supervisors.
●Worked in accord with all safety regulations.
●Coordinated work with fellow workers and other team members.
●Other duties as assigned by management.
●Performed pickups and deliveries utilizing the company vehicle.
Assistant Manager
Living Classrooms Foundation - Baltimore, Md
May 2014 to May 2015
Responsibilities
●Monitor employees work ethics
●Cash deposits, cash register, Customer service
●Strong verbal and written communication skills
●Exceptional organizational and time management skills
●Dependable and professional with excellent listening skills
●Works well in a team environment
Cashier/Customer Service
Sinai hospital - Baltimore, MDFebruary 2007 to March 2009
●Customer service, cash register, handling money, answering phones
Education
High school Diploma
Northwestern - Baltimore, MD1998 to 2002
Skills
• Cash Register, customer service, payroll
• Warehouse Associate
• Customer Service
• Call Center
• CSR
• Customer Support
• Customer Care
• Microsoft Word (5 years)
• Microsoft Excel
• Power Point
Contact this candidate