Office Assistant Front
Resume:
Alyssa Henry
Elyria, OH *****
*****************@*****.***
Professional Summary
Resourceful front office assistant and substance abuse counselor with 5 years of experience in administrative support and client care within the healthcare sector. Proven ability to manage high- volume calls, coordinate appointments, and maintain organized office environments. Skilled in crisis management, client evaluation, and effective communication, enhancing patient satisfaction and operational efficiency. Demonstrated leadership in training new staff and developing treatment plans tailored to individual needs.
Work Experience
Front Office Assistant
Pathways Counseling-Elyria, OH
November 2024 to Present
• Greeted and welcomed guests, providing a positive first impression of the company
• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
• Scheduled appointments and maintained an organized calendar for multiple staff members
• Efficiently handled all incoming and outgoing mail, packages, and deliveries
• Maintained cleanliness and organization of the front desk area at all times
• Provided administrative support to various departments as needed, including data entry and filing
• Assisted with event planning and coordination, ensuring smooth execution of meetings and conferences
• Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
• Managed visitor logbook accurately by recording necessary details for security purposes
• Collaborated with other team members to ensure seamless communication across different departments
• Created detailed reports on daily activities such as visitor traffic and call volumes for management review
• Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
• Trained new receptionists on office procedures, phone systems, and customer service best practices
• Coordinated travel arrangements for executives including booking flights, hotels, rental cars etc
• Ordered office supplies ensuring availability while managing costs within budget constraints
• Served as a point of contact for building maintenance requests such as repairs or cleaning services Substance Abuse Counselor
LCADA Way-Lorain, OH
June 2020 to Present
• Identified problem areas impacting participants' ability to successfully complete treatment.
• Led supportive group discussions and education sessions with alcohol and drug users and families.
• Worked closely with drug court staff in designing treatment plans specific to client needs.
• Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
• Completed comprehensive assessments of clients' substance abuse history and treatment requirements to develop individualized treatment plans.
• Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
• Conducted individual and group therapy sessions for outpatient clients.
• Developed referral process to assist client access to special programs and services.
• Developed client treatment plans based on research, clinical experience and client histories.
• Supported and counseled clients with drug and alcohol addiction.
• Identified treatment goals based on individual diagnosis and history.
• Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior
• Guided clients in developing skills or strategies for dealing with problems.
• Organized treatment projects that focused on problem-solving skills and creative thinking.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Collaborated with others to discuss new opportunities.
• Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
• Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Exceeded customer satisfaction by finding creative solutions to problems. Case Manager
The Genesis Center-Elyria, OH
January 2024 to November 2024
• Coordinated and provided care that was safe, timely, effective, efficient, equitable, and client-centered
• Handled case assignments, drafted service plans, reviewed case progress and determined case closure
• Helped clients achieve wellness and autonomy
• Facilitated multiple care aspects (case coordination, information sharing, etc)
• Helped patients make informed decisions by acting as their advocate regarding their clinical status and treatment options
• Developed effective working relations and cooperate with medical team throughout the entire case management process
• Arranged abeyance with social services, health and governmental agencies
• Took the extra mile and interacted with patients to keep track of their progress and to ensure satisfaction
• Recorded case information, completed all necessary forms and produced statistical reports
• Promoted quality and cost-effective interventions and outcomes
• Assessed and addressed motivational and psychosocial issues
• Adhered to professional standards as outlined by protocols, rules and regulations CDCA
The LCADA Way
June 2020 to June 2021
• Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior
• Led supportive group discussions and education sessions with alcohol and drug users and families.
• Supported and counseled clients with drug and alcohol addiction.
• Guided clients in developing skills or strategies for dealing with problems.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Assisted with client requests and answered questions to improve satisfaction.
• Leveraged Credible software skills to input and compile data gathered from various sources.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Collaborated with others to discuss new opportunities.
• Prioritized and organized tasks to efficiently accomplish service goals. Education
Some College (No Degree) in Social Work
LCCC-Elyria, OH
January 2022 to December 2022
CDCA in Chemical Dependency
CEU Matrix Ohio Business College-Elyria, OH
May 2020 to May 2020
Technical Degree in Medical Assisting
Ohio Business College-Elyria, OH
June 2015 to June 2016
Skills
• Typing
• Microsoft Powerpoint
• Behavioral therapy
• Organizational skills
• Addiction counseling
• Cognitive behavioral therapy
• Office management
• Computer skills
• English
• Motivational interviewing
• Financial services
• Microsoft Excel
• Testing Specimens
Family Counseling
Individual Therapy
Client Evaluation
Defining Treatment Objectives
Crisis Management
Case Management
Community Resources
Critical Thinking
Friendly, Positive Attitude
Problem Resolution
Planning & Organizing
People Skills
Data Management
Customer Service
First Aid/CPR
Good Work Ethic
Reliable & Trustworthy
Conflict Resolution
• Microsoft Office
• Administrative experience
• Intake
• Social work
• Customer service
• Sales
• Medical terminology
• Microsoft Word
• Crisis intervention
• Front desk
• Geriatrics
• Microsoft Outlook
• Phone etiquette
• Office experience
• Program development
• Group therapy
• Medical office experience
• Presentation skills
• Time management
Certifications and Licenses
Substance Abuse Counseling Certification
Driver's License
First Aid Certification
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