Case Manager Administrative Assistant
Resume:
Marina Driggers
Administrative Assistant
Spartanburg, SC 29307
******@*****.***
Professional Summary
To use my innovative expertise for the benefit of the company and personal professional growth. Always committing to be a loyal and exceptional employee of infinite growth potential. Authorized to work in the US for any employer
Work Experience
Client Relationship Centre Case Manager
Jaguar Land Rover North America / Percepta-Asheville, NC June 2021 to July 2025
Client Relationship Center - Case Manager
• Receive IB calls and assist customers with:
1. Change of Ownership and registry with the Manufacturer. 2. Troubleshooting assistance with the Infotainment System of the vehicle. 3. Troubleshooting assistance with the Mobile Application of the vehicle. 4. Opened and managed cases regarding:
• Parts Delays
• Mechanical and Non-Mechanical Goodwill
• Infotainment System Software Issues
• Repair Investigation
• Rental Reimbursement
• Vehicle Repurchase
• Client Complaint
• Outbound Calling :
1. Placed Outbound calls to make contact with clients for the purpose of gathering information and or documentation, as well as providing updates on their case. 2. Placed Outbound calls to make contact with retailers for the purpose of gathering information and or documentation, as well as providing any necessary assistance to achieve a resolution for the customer. 3. Placed Outbound calls to make contact with road side assistance for the purpose of assisting customer with mechanical breakdowns.
• Responsibilities
1. Verify customer identity and document all conversations in the CRM. 2. Open Cases for customers to provide a resolution. 3. Maintained and handled communication by email and phone, in a timely manner. 4. Acted as liaison for the client, with the Corporate Office of the Manufacturer. And assisted with communication between the customer and the retailer. Customer Service Specialist
Verizon Connect / Percepta-Asheville, NC
December 2020 to June 2021
Customer Service Specialist -
• Receive IB calls and assist:
1. Clients requesting the scheduling of new contract shipments and installations. 2. Re scheduling missed appointments.
3. Assisting other department agents, with investigating cases, for the purpose of proving information not accessible to agent.
• Outbound Calling :
1. Placed Outbound calls to make contact with clients, and schedule shipment and or installation. 2. Placed Outbound calls to procure, update or cancel installation appointments with contracted vendors. 3. Placed Outbound calls to clients and vendors to confirm completion of installation.
• Responsibilities
1. Documented all processes, and appointment information across 3 different platforms. 2. Maintained and handled communication by email, in a timely manner. 3. Acted as liaison for the client, with the Sales Dept. And assisted in communicating the clients request. 4. Created and reconciled shipment and work tickets. Also maintained Contract, Customer Service Projects, and SA Tasks updated at all times, through all processes. Patient Service Specialist / Family Practice Team Lead Mercy Urgent Care / Francis Warde Family Practice-Brevard, NC March 2019 to November 2020
Mercy Urgent Care:
1. Register Patients
2. Meet and Greet Patients for triage outside of facility. 3. Answer Phones and Transcribe Messages
4. Take Payments for Co-pay or Account Receivables. 5. Process Compassionate Care Applications.
6. Verify Insurance via Insurance Carrier Portals. 7. Maintain Lobby, Charts, Supplies clean between patients Francis Ward Family Health (2nd office, same location, operated simultaneously) 1. Register Patients
2. Schedule Appointments
3. Send Patient Referrals
4. Process Prior Authorizations for Procedures or Pharmacy. 5. Take Payments for Co-Pay, or Account Receivables 6. Process Compassionate Care Applications
7. Verify Insurance via Insurance Carrier Portals. Parts & Service Coordinator
Auto Star of Hendersonville-Hendersonville, NC
August 2018 to January 2019
1. New Car Sales Accessories Representative
2. Composed electronic accessories catalogs
3. Processed Credit Applications
4. BDC Agent for Service Recalls
5. Key Inventory Data Management
Administrative Assistant
Victorio Auto Body, Inc-Garfield, NJ
December 2016 to July 2018
• Receive & Process Insurance Claim Assignments
• Dispatch Secondary tows to shop
• Coordinate and Schedule Vehicle Drop-off
• Coordinate and Schedule Rental Vehicles
• Furnish Supplemental Documentation to Insurance Co.
• Account Payables
• Answer, Screen & Route Phone Calls
• Appointment Setter
• Dispatch - Drivers, Tow
• Clerical - Scanning, Filling, Correspondence
• Order Supplies
• Maintain Lobby
Administrative Assistant to the CEO
Robert Half-Paterson, NJ
January 2016 to June 2016
• Oral dictation of memorandums and meeting minutes
• Data Entry of patient and employee surveys
• Purchasing / Inventory of office supplies
• Prepared Manual payroll checks
• Screened phone calls
• Clerical - Filling, email,
• Medical Records - Pulled medical charts
Purged medical charts
Prepared Encounter Forms
• Billing - Verified patient visit information was correct before billing insurance companies. Owner Loyalty Manager / Inventory Clerk
AutoEastern Nissan of Englewood Cliffs
January 2015 to June 2015
• De-escalating customer situations within our Service or Sales department
• Document and report to the Nissan Corporation all actions taken.
• Maintained Employee Certification Status Current
• Provided the sales staff with their statistical reviews on their performances based on their CSI score.
• Established and maintained inventory database files.
• Inspected new stock vehicles as they arrived.
• Coordinated swaps within and outside of our dealership network. Fleet Manager Assistant / Service Department Cashier East Coast Auto Mall-Englewood Cliffs, NJ
January 2013 to January 2015
• Maintenance of inventory email listing
• Submitting credit applications
• Furnish necessary documentation required by the bank for loan approval.
• Locate vehicles sourcing other dealerships.
• Preparation and scheduling of sold vehicles for delivery.
• Dispatching drivers for vehicle pick-up.
• Customer service
• Payment transactions pertaining to services provided by our facility and or parts
• Service department switchboard
• Clerical - Filling, and auto rewards data entry
• Ordering of supplies
Birthday Party Coordinator/ Front Desk Administrator Kidville Englewood-Englewood, NJ
March 2012 to December 2012
Manager on Duty / Party Leader
• Establish and maintain relationships with all Vendors and Entertainers
• Hire, Train, Evaluate and schedule Birthday Party Staff.
• Maintain communication with clients within 24hrs.
• Coordinate and customize the client's' particular needs or preferences for their event.
• Management of Inventory
• Participate as a Party Leader
• Opening and Closing of Facility
• Administrative and Clerical duties
• Inform prospective clients of classes and services provided by our facility while providing excellent customer service.
• Register new students for classes.
• Act as a monitor during Play Space hours.
Service Department Cashier/ Administrative Clerk
East Coast Auto Mall-Englewood Cliffs, NJ
December 2009 to March 2012
• Service department switchboard
• Payment transactions pertaining to services provided by our facility and or parts as well.
• Clerical - Filling, and auto rewards data entry
• Ordering / Stocking of supplies
• Administrative clerk for our loaner program
• Establishing contracts with customers
• Verification of documentation for contracts
• Inspection of vehicles at departure and arrival
• Providing the customer with product knowledge to determine the type of service required
• Maintain lobby
Guest Services Ambassador/ U.S. Postal Contract Unit Clerk The Forbes Co-Orlando, FL
May 2007 to November 2009
• Welcoming and greeting our guests from arrival to departure
• Provided information, directions, reservations or services rendered by our concierge.
• Services included; gift cards, stroller and wheelchair rentals
• Currency exchange
• Market research
• Postal clerk - provided the customer with product knowledge to determine the type of service required
• Sales
• Clerical - maintain lobby, stock supplies, phones Education
Saint Peter's College-Jersey City, NJ
1993 to 1995
High school diploma or GED
Skills
• Typing
• Insurance Verification
• Office management
• Medical Scheduling
• Marketing
• Sales
• Sourcing
• Outlook
• Leadership
• Accounts Receivable
• Recruiting
• Communication skills
• Front desk
• Excel
• Computer literacy
• Word
• Medical office experience
• English
• Time management
• Customer service
• Supervising experience
• Software Troubleshooting
• CRM Software
• Market Research
• Administrative Assistant
• Office Management
• Scheduling
• Receptionist
• Bariatrics
• Telehealth
• Microsoft Word
• Filing
• Microsoft Excel
• MS Office
• Administrative experience
• Computer skills
• Bilingual / Spanish
• Software troubleshooting
• Quickbooks
• Medical terminology
Additional Information
Experienced in motivational speaking, training individuals or groups, quick decision-making. Resourceful, serviceable, and excellent in organization. Field training, interviewing, termination. Clerical experience includes filling, inventory, data entry, mail clerk, purchasing. Pc software literacy includes; Outlook, Excel, Word, PowerPoint, Picture Manager, Chrome.
Contact this candidate