Customer Service Operations Coordinator

THULANI NDLOVU

Address:***** ****** ***** *.* Pumula Bulawayo

Email: *******@*****.***, Cell 071*******/ 078*******

Personal statement

Personal Profile

A graduate in Bachelors of Commerce honors Degree in Banking. I have at least 3 years of experience working in fast paced and pressurised customiser-oriented environment. I have been instrumental in continuos improvement of work plans as directed with a sense of purpose. Am a self-starter capable of unlocking new opportunities for any setup I work in. For all my previous employers I was an outstanding employer due to my diligence, energy, hardworking, accuracy, vision oriented mind in executing my duties. I want to further my skills in Banking and Finance in a customer centric company.

Key Skills

Excellent mindset in generating enthusiasm, engaging people to act and think positively.

Superior customer service skill.

Excellent communication skills both verbally and in writing

Proficient in microsoft word and excel

Adaptability to adjust and change direction to challenges.

Perceptiveness about people, I understand their needs and motives.

Strong analytical skill hence capable to see big picture and implications of actions and ideas.

Resilient to get things done

Employment History

1)Bank Telker: Homelink Pvt Limited, Bulawayo

(October 2021-March2023)

Achievements and responsibilities

Customer service associate in handling western union transactions.

Maintaining and updating KYC and data integrity.

Preparing and compiling daily reports.

Upholding customer loyalty and retention broadened our clientell base by more than 20% in 2021

Identifying needs of a customer before serving him/her to meet and exceed his/her needs

2)Housewares supervisor: OK Zimbabwe, Bulawayo

(March 2019-Feb 2020)

Achievements and Responsibilities.

Replenishing and restocking the department, ensuring consistent stock availability

Verifying completeness of stock when receiving it.

Effecting some reorders

Monitoring merchandising ensuring standard in mantained.

Preparing reports as when they are needed.

3)Bank Teller: POSB, Victoria Falls

(August 2012-July 2013)

Achievements and Responsibilities

Receiving and analyzing loan applications ensuring their completion and authenticity of supporting documents.

Credit rating new applicants and deciding their suitability to credit.

Day to day analysis of loan platform to ensure payment schedule is up to date.

Handling withdrawals, deposits and assisting customers get best banking experience by meeting and exceeding all their needs

Conducting reconciliation of invoices and debtor ledger accounts.

Education

National University of Science and Technology

(September 2010-May 2015)

Bachelor of Comnerce honours Degree in Banking:

Degree class 2.2, Awarded May 2015

Advanced level: Mkwabene High School

(January 2005- Nov 2006)

Mathematics E, Business Studies B, Geography B

Ordinary Level

(January 1999-Nov 2003)

Eight Ordinary level subjects including Mathematics and English

Skills

Computer proficient : microsoft, word, outlook and excel

Class 2 drivers licence plus defensive certificate

References

1 The Manager

Mr. M Bhejane

Peoples Own Savings Bank (POSB

Contacts Cell +263-***-***-*** Landline +263-*********

Email: *********@*****.***; *********@****.**.**

2)The Supervisor

Homelink Pvt Limited

Mr J Mutale

Cell +263*********, Email *******@********.**.**

3)The Manager

OK Zimbabwe

Mr O Nkomo

Cell +263*********, Email. ******@*****.***

4)The Chairman Department of Banking

Mr T Vhimisai

National University of Science and Technology(NUST)

P.O Box 939 Ascot Bulawayo, Cell +263*********

The Human Resource Manager

21 July 2025

Dear Sir/Madam

It is my greatest pleasure to apply for Administration officer role that has arisen in your company. I am inspired to join your team on ground that I have requisite skills and experience which is a valuable add and this will afford me greatest popportunity to my career development and personal growth

At Homelink (Pvt) Limited I worked as a Bank teller for 16 months. At Homelink I have demonstrated ability to modify work as directed and also applying the concept of continuous improvement to develop new skills during change initiatives. Working as customer service associate in a fast paced environment has immensely upgraded my customer handling skills to seamless excellence.

My excellent work ethics are evident after I served as a teller and loans officer at Peoples Own Savings Bank, (POSB) during industrial attachment. During my tenure at POSB I was entrusted for being reliable employee with excellent communication skills and known for offering exceptional client service and customised attention to all customers. Working in a Banking environment enabled me to develop solid knowledge of bank regulations, compliance matters and adherence to confidentiality and procedures.

At OK mart I proved to be a reliable and honest worker by making housewares department one of the clean, ordely and profit driver. I managed to create a proactive and hardworking team. My administrative approach was unmatched such the department was considered as one of the high profit centre.

Attached is my resume for your review. Kindly feel free to contact me or references provided by phone or e-mail. Thank you for your time and consideration. I look forward hearing from you.

Yours sincerely

Thulani Ndlovu

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