Customer Service Technical Support

Kimberly Lynch

**********@*****.*** 336-***-**** Greensboro, NC

SUMMARY:

Seasoned professional with 16 years of diverse customer service experience, including roles as a Customer Service

Support Rep and Technical Support Representative. Skilled in call center operations, technical issue resolution, and

administrative support. Seeking a Customer Service Rep position to leverage extensive customer interaction and

problem-solving expertise.

EDUCATION

ECPI University Online

BA in Business Administration, Business Administration

Virginia Beach, VA

2017

ECPI University

AAS Health Science in Medical Assisting, Medical Assisting

Greensboro, NC

2011

Halifax Community College

Information Systems, Information Systems

Weldon, NC

1999

Northwest Halifax High School

High School Diploma, High School Diploma

Littleton, NC

1995

CERTIFICATIONS

Driver's License December 2019 to December 2027

WORK EXPERIENCE

Sodexo/Chick-fil-A Greensboro

Supervisor Sep 2024 - Present

• Oversee daily operations, manage a team of food service workers, ensure compliance with health and safety

regulations, provide customer service, and maintain inventory control at Sodexo/Chick-fil-A.

UPS Greensboro, NC

Unloader/Loader Dec 2023 - Present

• Efficiently sort and organize packages for distribution to ensure operational flow.

• Handle package unloading with care to maintain integrity and quality of shipments.

Spectrum Greensboro, NC

Technical Support Representative Jun 2023 - Oct 2023

• Addressed customer inquiries by diagnosing and resolving technical issues related to equipment and service

disruptions.

• Ensured customer satisfaction through effective communication and problem-solving strategies, reducing issue

resolution time.

ETeam/Lincoln Financial Group/SMARTIMS Greensboro, NC

Claims Examiner May 2018 - Mar 2023

• Conducted thorough research and analysis of spreadsheets and documents to process Long Term Care and Annuity

claims.

• Prepared and managed tax documentation, ensuring compliance with relevant regulations and standards.

• Assisted in the organization and indexing of correspondence, as well as managing return mail for insured parties

and beneficiaries, coupled with accurate data entry and collection.

LabCorp Corporation of America Burlington, NC

Customer Service Support Rep Jun 2015 - May 2018

Technical Support April 2024-July 2024

• Received inbound calls, assisting customers and medical professionals with inquiries regarding medical claims,

coverage, test results, and account details.

• Acted as an intermediary to address and resolve issues, facilitating communication between customers and

laboratory branches.

• Conducted research and problem-solving to troubleshoot and rectify customer issues while performing

administrative and clerical tasks as required.

SpectraForce Technologies/Blue Cross and Blue Shield of NC Raleigh-Durham, NC

Member Support Specialist Jul 2014 - Apr 2015

• Conducted thorough research using spreadsheets and applications to extract critical customer information for

Membership Operations across Small, Individual, and Large Group segments.

• Performed a variety of office duties to support team efficiency and ensure seamless operations within the

organization.

Dart Container Randleman, NC

Inspector Packer May 2012 - Jun 2014

• Inspected products to ensure adherence to quality standards, contributing to the maintenance of company

reputation for excellence.

• Conducted machine start-up procedures and utilized hand forklifts for efficient material handling, while also

managing packaging and organizational tasks.

Triad Internal Medicine Associates Greensboro, NC

Medical Assistant Sep 2011 - Dec 2011

• Conducted comprehensive patient intake, accurately retrieved vital signs, and administered injections, ensuring a

high standard of patient care.

• Managed appointment scheduling, performed urinalysis and microbiological analyses, and effectively handled

medical coding and billing processes.

Manpower Temporary Services/Blue Cross and Blue Shield NC Winston-Salem, NC

Customer Service Rep Aug 2008 - Dec 2008

• Assisted customers and medical offices by addressing inquiries and resolving issues related to medical claims and

insurance coverage in a call center setting.

SKILLS

Microsoft Office • Call Center • Customer Service • Customer Care • Customer Support • CSR • Benefits

Administration • Medical Office Experience • Medical Coding • Multi-Line Phone Systems • Experience Administering

Injections • Medical Billing • EMR Systems • Human Resources • CPT Coding • Medical Records • Administrative

Experience • Microsoft Excel • Sales • Time Management • Communication Skills • Computer Skills • English • Fraud

• Computer Literacy • Medical Records • Epic • EMR Systems • Clerical Experience • Customer Service • Medical

Coding • Hipaa • Icd-10 • Front Desk • Vital Signs • Microsoft Access • Windows • Data Collection • Technical Support

• Specimen Collection/Processing • Documentation Review • Medical Imaging • Help Desk • Training & Development

• Supervising Experience • Human Resources • Operating Systems • Office Management • Payroll • It • Google Docs

• Research • Leadership • Accounting • Customer Relationship Management • Bookkeeping • Confluence • Software

Troubleshooting • Teaching • Conflict Management • Marketing • Guest Services • Sales • Cash Register • Accounting

Software • SharePoint • Cash Handling • Laboratory Experience • Forklift • Heavy Lifting • Hospitality • Journalism

• Live Chat • Insurance Sales • Order Fulfillment • Hotel Experience • Salesforce • Account Management • Business

Development • IT Support • Databases • iOS • Mentoring • Project Management • Relationship Management • Inside

Sales • Telemarketing • Manufacturing • Product Demos • Pos • Root Cause Analysis • Mac OS • Lan • Visual Basic

• Continuous Improvement • NetSuite • Hvac • Construction • Digital Marketing • HubSpot • Design Controls •

QuickBooks • Employment & Labor Law • Google Ads • Computer Networking

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