Data Entry, Administrative Assistant, Benefits Specialist, Call Center

Heather A. Rundio

*** *. ******** **., ********, NJ, 08360 **********@***.*** 609-***-****

Summary

● Sixteen years of superior customer service, data entry, computer, retail sales, and managerial experience.

● Seventeen years of experience as an administrative assistant, utilizing skills in Microsoft Office Applications, medical office documentation, medical terminology and billing.

● Twelve years of experience as a certified Basic Life Support (BLS) Instructor.

● Communicative, Detailed Oriented, Efficient, Organized, Responsible, Team Player, Versatile. Education

Jul 2011

Jun 2009

Apr 2009

Oct 2020 - Mar 2022

Kaplan University - Ft. Lauderdale, FL

A.A.S. Medical Office Management

National Society of Collegiate Scholars – Academic Achievement Award Harris School of Business - Linwood, NJ

Certified Health Claims Specialist

Kennedy Health Care System - Washington Twp., NJ

Certified Basic Life Support (BLS) Instructor, American Heart Association (AHA) Experience

Randstad Staffing Agency-Parsippany, NJ

Call Center Agent-Level III

● Provided customer service to consumers inquiring about health care insurance.

● Enrolled consumers in their health and dental benefits in a remote call center.

● Provided data entry on multiple systems while adhering to a metrics based platform. Coastal Education Consultants-Egg Harbor Twp., NJ Feb 2002 - May 2024 BLS Instructor/Administrative Assistant

● Providing administrative support as requested to support our client servicing needs such as preparing and maintaining files, billing, and documentation.

● Demonstrate sound knowledge, development and implementation of ACLS/PALS/BLS tests, examinations and other forms of learning measurement appropriate to the course and field.

● Utilize methods which combine to make writing, communication, critical thinking, and general education concepts relevant across the curriculum.

Division of Aging Services-Southern Regional Office-Hammonton, NJ Sep 2014 - Feb 2016 Data Entry Clerk

● Screening telephone calls, verifying client’s demographic information and answering questions regarding pre-screening admissions, while adhering to the department’s policies and procedures.

● Provides accurate information to clients regarding services and programs pertaining to their needs and the certifications required by the department for Medicaid.

● Data entry on Molina and Teleysis software programs pertaining to clients’ demographics.

● Sorting, creating, maintaining, alphabetizing, and filing medical records, while verifying for accuracy. Heather A. Rundio

Univers Workplace Solutions-Hammonton, NJ Oct 2012 - Jan 2014 Benefits Counsellor-Level II

● Screening telephone calls and verifying employee information in a call center environment.

● Data entry in employee insurance enrollment and verification of companies’ employees.

● Orientating employees in benefits coverage as well as enrolling in core and voluntary benefits. Compassionate Care Hospice-Marmora, NJ Jun 2011 - May 2012 Administrative Assistant

● General administrative and clerical work.

● Responsible for answering, screening and directing phone calls.

● Mysis data entry regarding patient demographics, medical records, ICD-9, CPT coding and Medicare billing.

South Jersey Bank-Northfield, NJ Jul 2001 - Jan 2004 Assistant Head Teller

● Provided general banking services, bookkeeping, journal ledgers and excellent customer service, while adhering to the company’s policies and procedures always.

● Data entry in Teller software program of customer’s deposits, withdrawals, branch and vault opening and settlement, ATM and audits.

● Supervises and coordinates employees in receiving and dispensing money along with keeping track of financial transactions.

● Ensures and order supplies of cash for the financial institutions based on business demands.

● Examines teller’s reports of daily transactions for accuracy.

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